East Cowes Ferry Terminal

Use of computerised check in is impersonal but there were staff near to help. Staff were friendly, polite and helpful. Water when using the shower flooded the bathroom, which I had to clean up to prevent a fall. The timer was on too long and too bright. When I went into the bathroom in the early hours, it lit up the bedroom therefore woke up my husband. Bed was uncomfortable as it dipped in the middle and the quilt was too heavy for this time of year. Pillow had been washed too many times as the filling was in clumps (should be thrown away). Poor sound proofing. The disabled parking area was very limited due to cars parked which were not displaying blue badges. I would advise someone checking the disabled parking area at regular intervals.

The hotel is set on a beautiful property. The hotel itself needs a major facelift to be considered 4 stars. There is no central AC in the entire hotel so if you’re visiting in summer beware. Outdoor pool is great, however it too could use an upgrade. Cement around pool on edge is sharp and should be redone. Hotel service was OK. Check-in on a Saturday was a nightmare. Receptionists acted as robots and seemed to forget they were working in hospitality. Overall, I’d skip this place and spend a bit more on something better.

The hotel feels dated, the décor reminded me of a Wetherspoons from the mid-2000s and really hasn't aged well; and even in a Club room there were chunks missing from the bathroom panels, which wasn’t great. On the plus side, the bed was comfortable. The restaurant, however, was a real let-down. It’s incredibly expensive for what it is, and the quality doesn’t match the price. On my first visit, I had a rubbery, bland burger. On the second, I thought I’d play it safe with six chicken tenders and some onion rings, plus a pint of Coke – it came to £25, and the food tasted like it had come straight from the freezer. Breakfast was similarly disappointing at £12.50 a day: sweaty, fatty bacon, soggy hash browns, and very limited cold drink options. To top it off, the steam room wasn’t working during my stay. Overall, the bed was comfortable, but it’s hard to justify the prices given the dated feel and poor food quality.