East Bay Regional Park District

We loved this hotel. Pricey but lovely!

The shower has no door so I never felt warm. Very poor design for women who always appreciate a wall head not a tree head. And bc there is no door the mirrors steam over so you cannot get ready if someone is in shower. Our heating didn’t work but they fixed pretty quickly. Linens were just ok. I expected more at this price point. Room was far from elegant or luxurious. It felt more like a 3-4 star room. The bear is marginal for food. Very nice staff but would not stay here again unfortunately.

I rarely leave negative reviews, but our recent stay was disappointing due to several issues that shouldn’t happen at any hotel. First, during check-in, we were given a property map with the wrong room circled. When we called the front desk to clarify, we found out that even the room number written on our key envelope was incorrect. It was a frustrating start. Once we got to the correct room, we noticed there was no complimentary water, which was unexpected given the room rate. Even worse, the bathroom floor had several used contact lenses—clearly not cleaned properly before our arrival. At checkout, when asked for our room number, the front desk staff looked confused again. I asked for an email receipt and was told it would be sent shortly, but after waiting an hour and receiving nothing, I had to call back. Still, no receipt was emailed to me. While the property itself might have potential, the lack of attention to detail and poor communication really impacted our experience. I hope management takes this feedback seriously and makes improvements, especially in housekeeping and guest service accuracy.