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Reviews of ONOMO Hotel Durban

3.5 out of 5
ONOMO Hotel Durban
56 K.E Masinga Road CNR Sylvester Ntuli, Durban, KwaZulu-Natal

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 87 reviews" "
Rating 8 - Good. 35 out of 87 reviews" "
Rating 6 - Okay. 6 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Franco Seaman on Apr 5, 2024
Dear James, We're thrilled to hear that you enjoyed the amazing breakfast and that our staff provided a good experience for you. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience! Best, Franco Seaman General Manager

8/10 Good

Rabia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disabled room was not very accommodating. Breakfast was average, not many choices. Not safe to walk to beachfront.. Newish hotel ok for short stay.
Stayed 3 nights in Jan 2024
Response from Franco Seaman on Mar 4, 2024
Dear Rabia, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the disabled room layout. Your feedback is important to us, and we'll certainly review the design to ensure a more pleasant experience for our guests. Rest assured, we'll address these matters promptly to enhance the quality of our services. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out. Warm regards, Franco Seaman General Manager

10/10 Excellent

T

Stayed 2 nights in Jan 2024
Response from Franco Seaman on Mar 4, 2024
Dear T, We're thrilled to hear that you enjoyed the amazing breakfast and that our staff provided a good experience for you. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience! Best, Franco Seaman General Manager

10/10 Excellent

Makhosazana Princess

Stayed 5 nights in Dec 2023
Response from Franco Seaman on Mar 4, 2024
Dear Makhosazana, We're thrilled to hear that you enjoyed the amazing breakfast and that our staff provided a good experience for you. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience! Best, Franco Seaman General Manager

10/10 Excellent

Hellen

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Turan, Montreal

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms & facility. Nice and helpful staff. Close to the beach.
Stayed 6 nights in Sep 2023

10/10 Excellent

Mervyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Tomeika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. The lobby is very nice. Room was spacious and well appointed. I was surprised by our shower as there was nothing separating the shower from the toilet and sink. So once you shower the floor in the bathroom stays wet.
Stayed 2 nights in Sep 2023

6/10 Okay

hideki, Chino

Business traveler
Liked: Staff & service
The wifi kept going out & the food was way too salty. The staff though did a very good job of trying to help resolve these situations
Stayed 3 nights in Aug 2023

8/10 Good

Mervyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Franco Seaman on Aug 17, 2023
Dear Mervyn, I'm delighted to hear that you had a perfect experience during your stay! A clean and comfortable room, friendly staff, and delicious food all contribute to creating a memorable and enjoyable stay. Your positive feedback reflects a well-rounded and satisfying experience, and I'm sure the hotel team will be pleased to hear about your satisfaction. Thank you for taking the time to share your positive impressions, and I hope you have more wonderful stays in the future! Kind Regards, Franco Seaman General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first time there , will return 100%
wonderfully run hotel in the north beach area of durban more of an aparthotel than your usual hotel as the rooms are very big with plenty of extras, separate bedroom , living area & shower room. possibly the best hotel i have stayed at in South Africa all the staff were great , reception very helpful , dining staff good & housekeeping very good special mention for Annie the planning manager & TJ the hotels driver / guide around Durban
Stayed 3 nights in Jul 2023
Response from Franco Seaman on Aug 17, 2023
Dear Gary, I'm delighted to hear that you had a perfect experience during your stay! A clean and comfortable room, friendly staff, and delicious food all contribute to creating a memorable and enjoyable stay. Your positive feedback reflects a well-rounded and satisfying experience, and I'm sure the hotel team will be pleased to hear about your satisfaction. Thank you for taking the time to share your positive impressions, and I hope you have more wonderful stays in the future! Kind Regards, Franco Seaman General Manager

4/10 Poor

Richard

Disliked: Cleanliness, amenities
Bed linen was very thin, old, dirty. The toilet was stinkinhg likr a oublic urinal, entire room smelled like a restroom. There were roaches. Staff were nice, and breakfast was good. Security guard at the gate was very unfriendly, combative and unhelpful, he did not want to come to Uber car to allow it in saying the customer is one who needs to come to him to seek hrlp but not the guard.
Stayed 1 night in Apr 2023
Response from Franco Seaman on Apr 26, 2023
Dear Richard, Thank you for taking the time to complete a guest satisfaction survey for Onomo Hotel Durban. We appreciate your feedback regarding the hotel. I have also noted your comments and would like to sincerely apologies. I will address this feedback with my team. Your loyalty is important to us and look forward to your next visit. Travel safe. Kind regards, Franco Seaman General Manager

8/10 Good

Joseph Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Additional
I had a good times,the room was great but please add a fridge and Microwave in your rooms.quests eat & drink at any time during their stays.add those two in the rooms and observe how happy you clients are after their stays.The Iron and ironing-bord not present normally pleased on the passages for every quest to access it,think about that too.
Stayed 2 nights in Apr 2023
Response from Franco Seaman on Apr 21, 2023
Dear Valued Guest , Thank you for taking the time to rate the ONOMO Durban hotel. We are so delighted that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

10/10 Excellent

Kaveri, Johannesburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the road the hotel doesn’t look like much, it’s a neat and clean, modern hotel. Stayed here because of a visa appointment that was in central town. Good location if you need ti do something in and around the area. Really impressed at the hotel, the room and facilities for a 3 star. Will definitely recommend😊
Stayed 1 night in Jan 2023
Response from Franco Seaman on Feb 21, 2023
Dear Sinovuyo , Thank you for taking the time to rate the ONOMO Durban hotel. We are ecstatic that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

10/10 Excellent

Praise-God

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, lots of amenities - spa, pool, onsite restaurant and cool bar to hang out in, short 5 min walk to North Beach, 24 hour security and free undercover parking, back up generators which was excellent given the increased load shedding while we were staying in South Africa.
Response from Franco Seaman on Feb 21, 2023
Dear Sinovuyo , Thank you for taking the time to rate the ONOMO Durban hotel. We are ecstatic that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

8/10 Good

Mustapha

Stayed 1 night in Dec 2022
Response from Franco Seaman on Feb 21, 2023
Dear Sinovuyo , Thank you for taking the time to rate the ONOMO Durban hotel. We are ecstatic that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

10/10 Excellent

Brittney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 5 nights in Sep 2022
Response from MD on Sep 21, 2022
Dear Brittney,Thank you for the wonderful feedback. We will be sure to share your comments with the relevant departments Travel safe and look forward to your return visit to Durban.Kind regards Michael DelaneyGeneral manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comrades 2022- nice hotel with pool
Had a lovely time at Onomo. Close to the Expo and the beach. Lots of runners staying with a cool Comrades vibe. They organised an early breakfast buffet on race morning. Thanks Guys 👌
Stayed 4 nights in Aug 2022
Response from MD on Sep 3, 2022
Dear Martin,Thank you for taking the time to rate your recent stay with us.We are delighted that you enjoyed your time with us and appreciate such positive feedback.Congratulations are finishing the Comrades and we look forward to hosting you in 2023.Travel safeKind regards Michael DelaneyGeneral Manager

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Stayed for Comrades marathon 2022. Return visit (stayed in 2019). Really lovely hotel, great facilities and above all, staff are wonderful.
Stayed 2 nights in Aug 2022
Response from MD on Sep 21, 2022
Dear Rod,Thank you for the fantastic feedback. It was our pleasure to host the Comrades athletes and look forward to the 2023 event.Kind regardsMichael DelaneyGeneral Manager

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed for Comrades marathon 2022. Return visit (stayed in 2019). Really lovely hotel, great facilities and above all, staff are wonderful.
Stayed 2 nights in Aug 2022
Response from MD on Sep 3, 2022
Dear Rod,Thank you for taking the time to rate your recent stay with us.We are delighted that you enjoyed your time with us and congratulations on finishing the Comrades !Safe travels and we will see you back again next year.Kind regards Michael DelaneyGeneral Manager

4/10 Poor

Elolo Akofa Akouvi

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The way the staff threat our UN women youth group and violated our privacy because of payment although instructions was given..
Stayed 8 nights in Nov 2021
Response from Michael Delaney on Dec 8, 2021
Dear Elolo, Thank you for taking the time to complete a GUEST satisfaction survey. We sincerely apologize that you feel that your privacy was violated and can assure you that no malice was intended when implementing our payment procedures. Thank you for your custom and hopefully we will be able to accommodate you at the ONOMO Durban in the future. Kind regards Michael Delaney General Manager

8/10 Good

Duduzile

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Nov 2021
Response from MD on Dec 8, 2021
Dear Duduzile, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate the feedback and look forward to welcoming you back to the ONOMO Durban in the near future. Kind regards Michael Delaney

10/10 Excellent

Nosipho

Traveled with group
Liked: Cleanliness, staff & service, room comfort
An amazing weekend
I enjoyed my weekend at your hotel, it so comfortable and clean. And i just love your hospitality it perfect. Everything was just top norch
Stayed 2 nights in Nov 2021
Response from Michael Delaney on Nov 8, 2021
Dear Nosipho, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed the weekend with us and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards

10/10 Excellent

Tebogo

Stayed 1 night in Nov 2021
Response from Michael Delaney on Nov 8, 2021
Dear Tebogo, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed your recent stay with us and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 Excellent

Miss

Stayed 2 nights in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Miss, Thank you for taking to provide us with such positive feedback. We are delighted that you enjoyed your recent stay with us and look forward to welcoming you back to the ONOMO Durban in the very near future. Safe travels Kind regards Michael Delaney

8/10 Good

Francis

Stayed 6 nights in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Francis, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

8/10 Good

Thandokuhle

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Thandokuhle, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Safe travels Kind regards Michael Delaney

10/10 Excellent

NOMVUSELELO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Nomvuselelo, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted with the positive feedback and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

8/10 Good

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Zane, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 Excellent

Ziphozihle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice ill do it a gain they have breakfast inclusive i really like that
Stayed 1 night in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Ziphozile, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed our breakfast and the very positive feedback is highly appreciated. Safe travels and we look forward to welcoming you back to to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Arnold, Thank you for taking the time to complete a GUEST satisfaction survey. We really appreciate your positive feedback and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

6/10 Okay

Nkosikhona

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from MD on Nov 8, 2021
Dear Nkosikhona, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate you loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

6/10 Okay

Abdirahin

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Oct 2021
Response from MD on Nov 8, 2021
Dear Abdirahin, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your feedback, which will be shared with the various departments, so that we take action to improve our levels of service. Safe travels and look forward to welcome you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 Excellent

Zilondie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service cleanliness friendly staff
Stayed 3 nights in Oct 2021
Response from Michael Delaney on Nov 8, 2021
Dear Zilondie, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed our excellent service, cleanliness levels and friendly staff. Your loyalty is most appreciated and we look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 Excellent

Sibusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from MD on Nov 8, 2021
Dear Sibusiso, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed you recent stay with us and appreciate the positive score. Kind regards Michael Delaney

10/10 Excellent

MAMAKHOOA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from MD on Nov 8, 2021
Dear Mamakhooa, Thank you for taking the time to complete a GUEST satisfaction survey. We really appreciate the positive feedback and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 Excellent

Luleka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick solo trip, was neat and comfortable.
Stayed 1 night in Jun 2021
Response from Mynhardt de Jongh on Jun 7, 2021
Thank you very much for staying at ONOMO Hotel Durban. Great feedback and rating travel safe Mynhardt de Jongh General Manager

8/10 Good

Admire

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Faulty checking system
This was an overnight stay...i requested for single beds because i was gonna share the room with my brother but they could not provide. Their system was faulty such that I was checked in to 2 different occupied rooms untill Thabiso went all out physically look for free rooms. They should have house keeping staff 24 7
Stayed 1 night in Dec 2020

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great place to stay. The staff are friendly and efficient, attentive to requests. Decor is tasteful and arty.
Stayed 10 nights in Nov 2020

10/10 Excellent

Pieter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Very impressed with your hotel. Nice layout of the rooms and very comfortable
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 8 nights in Aug 2019
Response from Lindie Lotriet on Aug 16, 2019
Good day Thank you the lovely score and rating. It will be a pleasure to share with the staff. It is wonderful when we not only meet but exceed our guests expectations. Kind regards OHD Team

4/10 Poor

Hyunwoong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I am an optimist and usually okay regardless of the conditions of hotels I stay as long as hot water and wifi are good. This hotel was not bad; actually it was great compared to the fee. The room was spacious; the shower room and restroom (they were separated) were good. The breakfast (complimentary for me) was excellent; the front desk was very kind. Although hair driers that I requested did not operate, I was okay. BUT there were cockroaches!!! I caught them (at least two) EVERYDAY!!! While I was working, they appeared on the desk and made me shocked. Sometimes I became paranoid; every dark stuff looked like the bugs. This was my worst experience.
Stayed 7 nights in Aug 2019
Response from Ursula Coster on Aug 14, 2019
Dear Sir, I would like to offer my sincerest apologies for the problems you encountered during your stay at the ONOMO Hotel Durban. Thank you offer us feedback on the good and the bad. Unfortunately, Durban, with the emphasis on the beach front areas is known for the bugs. However, we have control methods in place and we have to relook this. I assure that this the exception and not the norm. I care about the guests at ONOMO Hotel Durban, and I hate it when OHD do not meet the guest’s expectations. I was embarrassed to have discovered that you encountered problems and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know I hope that you will visit us again the next time you are in town. Sincerely,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was kinda small. It was advertised as ocean view but it wasn't. The surrounding area was not nice.
Stayed 2 nights in Jul 2019
Response from Ursula coster on Jul 19, 2019
Dear Guest Thank you for the insightful review. We do offer rooms on the higher floors that offer a view of the ocean. Please feel free to request on your next stay with us. Durban is working on the surrounds of the hotel, as tourism is key to our development. Thank you once again, and we hope to see you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good in responding to requests. Easy accessible to ICC.
Stayed 3 nights in Jun 2019
Response from Ursula Coster on Jun 20, 2019
Good day Thank you so much for the lovely review. We are thrilled you enjoyed your stay with us Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ursula Coster on Jun 20, 2019
Thank you for the lovely review. We are thrilled you enjoyed your stay with us Kind regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in Durban.
The hotel was excellent. Walking distance to the beach. Quick drive to the Botanical Gardens.
Stayed 2 nights in May 2019
Response from Ursula Coster on May 30, 2019
Good day Thank you for the lovely review. We are thrilled that you enjoyed your stay and look forward to welcoming you bak in the near future. Kind regards

8/10 Good

Nothile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Ursula Coster on May 19, 2019
Good day We are most pleased you enjoyed you stay with us. We look forward to your next visit. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and had light colors which was pleasing. It was a convenient spot asa base for other entertainment.
Stayed 1 night in May 2019
Response from Ursula Coster on May 19, 2019
Good day Thank you for the lovely review. We are thrilled you enjoyed you stay and enjoyed the hotel. We look forward to your next visit. Kind regards