5 つの屋外プール、営業時間 9:00 ~ 18:00、カバナ (有料)、プール パラソル

ソフィテル ドバイ ザ パーム リゾート & スパの口コミ

5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1001 件の口コミ中 677 件が非常に良い" "
評価 8 - 1001 件の口コミ中 205 件が良い" "
評価 6 - 1001 件の口コミ中 64 件が普通" "
評価 4 - 1001 件の口コミ中 34 件が不満" "
評価 2 - 1001 件の口コミ中 21 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Takanori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 11 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

yui

2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
のんびり過ごすには最高のホテルだと思います。3泊しましたが、もっと滞在していたかったです。 スタッフの対応がとても良かったのと、朝食がとてもおいしかったのが印象的でした。
2019 年 12 月に 3 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Guest, Thank you for giving us excellent feedback. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel Dubai The Palm. Sincerely, Guest Relations Team Sofitel Dubai The Palm

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ホスピタリティが最高でした。 街中へ行く時公共機関だと時間がかかります。
2019 年 11 月に 6 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear Guest, Thank you for giving us excellent feedback. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel Dubai The Palm. Sincerely, Guest Relations Team Sofitel Dubai The Palm

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロケーション、設備、サービスどれをとっても満足です。最高のバケーションになりました。
2019 年 8 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2019 年 8 月 26 日)
Dear Valued Guest, Warm greetings from Sofitel Dubai The Palm! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and our products and services were up to your standards. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel Dubai The Palm

8/10 (良い)

宿泊されたお客様

2019 年 7 月に 5 泊滞在
Guest Experience Team からの返信 (投稿日 : 2019 年 8 月 4 日)
Dear Valued Guest, Warm greetings from Sofitel Dubai The Palm! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments in order to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Itziar Garcia Guest Relations Manager - Sofitel The Palm, Dubai

6/10 (普通)

宿泊されたお客様

2019 年 5 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2019 年 5 月 22 日)
Dear Valued Guest, Thank you for taking the time to share your feedback on Expedia following your recent stay with us. It is always very valuable for us to understand our guest's experiences, so that we can continue to review our service standards. It is of course with great concern that we have learnt your experience did not meet your expectations hence we would appreciate if you could share with us in more details the points of disappointment to better understand the shortfalls experienced and thus work towards improving our services. We look forward to hear from you and wishing you a nice day. Sincerely, Guest Experience Team Sofitel The Palm Dubai

10/10 (非常に良い)

Silke

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
* Schönes Hotel * Wunderbare Aussicht (Meer oder Palme ) * Große, saubere Zimmer * Außerordentlich nettes Personal - Preise für Getränke übertrieben teuer! - Wasser zum Abendessen wäre angebracht
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Emine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Personal, die Sauberkeit alles hat uns sehr gut gefallen.
2024 年 5 月に 9 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

ALA

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

6/10 (普通)

Jessica

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 5 月に 11 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 (非常に良い)

Giuseppe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Struttura fantastica in tutto, spiaggia ristoranti, camere e servizio!!!
2024 年 5 月に 4 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Jonathan Gordon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place.
2024 年 5 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

4/10 (不満)

Sarah

良かった点 : 清潔度
気になった点 : スタッフとサービス
Couldn’t check into room till late in afternoon on arrival and as soon as it was 12pm next day they immediately called me to check out! So hardly any time to enjoy my one night stay. Had dinner at steak restaurant and food was cold and had to send back ! Was a shame won’t be staying there again it was not like this when it first opened but seems like has gone down hill unfortunately.
2024 年 5 月に 1 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 (非常に良い)

Ralph Romeo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place, awesome staff.. very family friendly and quiet.. highly recommended!
2024 年 5 月に 3 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Leroy ter

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hotel and the spacious two bedroom apartment we booked for us and our daughter. If you are looking for a cozier, less over the top alternative to something like Atlantis the Palm, Sofitel the Palm is great! The staff was professional and very friendly, and we will definitely come back.
2024 年 5 月に 13 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

S

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was beautiful, the interior, exterior, pool area and views. The staff were friendly and always willing to help you. The food was excellent. Our only criticism with half board is that it was very disappointing to not be given at least a bottle of water with our meal and be expected to pay £8 for a bottle, especially as water was delivered freely to your room every day. We visited all the restaurants and the food was of a high standard. However, we were disappointed that the steak restaurant options available to half board customers did not include any steaks. On the whole we had a fantastic holiday here and would definitely recommend this hotel.
2024 年 5 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Franck

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service au top, prestations excellentes, excellents restaurants. Un séjour de rêve !
2024 年 5 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Gareth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent service from polite helpful staff . Highly recommended
2024 年 5 月に 5 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Stéphane

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bien
2024 年 4 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear valued Guest,Greetings from Sofitel Dubai The Palm!On behalf of the entire Sofitel team, I would like to express my gratitude while reading your detailed feedback following your recent stay. Nothing is more rewarding and encouraging for us than such a heart-warming note you shared. I am grateful for your compliments on the services of our “Heartists”Looking forward to welcoming you again.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 (非常に良い)

Hannah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a palm view room, the view every morning was so peaceful and stunning. Staff throughout this hotel are very welcoming, friendly and polite. There were always plenty of sun loungers and the restaurant options are amazing. Couldn’t fault anything about our trip!
2024 年 5 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!It is such a pleasure to read your compliments following your visit to Sofitel Dubai The Palm. You have summed up eminently nicely the guest experience we would hope all of our guests have that they feel recognized.It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientele, that we as ''Heartists'' should give you our best!Thank you for encouraging readers to experience staying in our hotel; we hope to see you soon in your second home.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 (非常に良い)

Gregg、pittsburgh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was not looking forward to this trip because I thought it would be Vegas on steroids. I loved it! Hotel was great although they gave us a nice upgrade. Loved Laguna on the property for drinks at night. Very helpful organizing day trips, go to global village (overwhelming), miracle garden, desert safari, Pierchic for dinner, took helicopter tour from nearby Atlantis.
2024 年 4 月に 5 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Richard charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hôtel de qualité supérieure offrant une expérience exceptionnelle à tous les niveaux.
2024 年 4 月に 8 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Oriana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel! The room was beautiful with amazing bathroom. The service was incredible and they went out of their way to show you around the hotel and the facilities. The restaurants and bars were fantastic and the private beach was great. So much better than other hotels on the Palm!
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Zekira

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Marieke

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mooi hotel met heerlijk zwembad en aan het strand. Prachtige accommodatie en vooral niet massaal en rustig. Vriendelijk personeel en hartelijk.
2024 年 4 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 (良い)

Sami

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mittelmäsig
2024 年 4 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 (良い)

Mohammed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
good
2024 年 4 月に 1 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Gaby、Chislehurst

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A really lovely hotel… ☀️☀️☀️
2024 年 4 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 (良い)

Allen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hi, stayed here in April 2024. It’s a very good hotel with friendly staff. Porters steak house was excellent. The room was nice also.
2024 年 4 月に 5 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Michelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing resort
2024 年 4 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

David

2024 年 4 月に 1 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Valued Guest,Thank you so much for this wonderful review!Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

AMER

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was friendly and cooperative. This was our second stay and liked it.
2024 年 4 月に 8 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Richard Ashley

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Maria

2024 年 4 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 (良い)

Andrean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 4 月に 4 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Markus、Nürnberg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Hotel in guter Lage
2024 年 4 月に 2 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Valued Guest, Thank you for taking the time to convey your compliments to Sofitel Dubai The Palm.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.Hope to see you soon.Sincèrement,Team Sofitel Dubai The Palm!

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

George

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, with great feel for a family Holiday. I’d recommend this hotel for families.
2024 年 4 月に 8 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Valued Guest,Thank you so much for this wonderful review!Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel with many fun pools and restaurants. Our place, a 1 bedroom, was perfect which included a washer/dryer. (Sofa bed was hard as a rock, but that's OK.)
2024 年 4 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Bianca

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Der Service in diesem Hotel ist herausragend. Wir wurden überall sehr freundlich und hilfsbereit empfangen. Unsere Suite (wir hatten das Riesenglück eines Upgrades) war unglaublich mit Blick aufs Meer. In allen Restaurants war das Essen hervorragend. Der Pool angenehme 29 Grad. The Service was exceptional. The food was in all Restaurants excellent. Many thanks to Subash for his special service and help.
2024 年 4 月に 3 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Valued Guest, Thank you for choosing to stay with Sofitel Dubai The Palm during your recent visit to Dubai and for sharing your appreciation with us.Thank you so much for your generous praise, it means a lot for my team. We hope to deliver more such experiences for you on your future visits to our hotel.Sincèrement,Team Sofitel Dubai The Palm!

4/10 (不満)

Fabien

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 4 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Valued Guest, I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Mark

2024 年 4 月に 7 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest,Thank you so much for this wonderful review!Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

6/10 (普通)

Marlene

家族旅行
気になった点 : スタッフとサービス
Rude reception personal !
2024 年 4 月に 4 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 (非常に良い)

Michael Josef

良かった点 : 清潔度、スタッフとサービス
Es war der zweit Aufenthalt im Sofitel Dubai The Palm Resort & Spa, auch diesemal sehr schön, ich denke das ich auch noch ein drittes mal vorbei schaue. Negativ zu erwähnen sind die unglaublichen Preise für ein Bier oder einen Rosè. Besonnders zu erwähnen sind die Mitarbeiter aus dem PorterHous, Yogi, aus dem Restaurant Manava, Kuldeep, aus der Lobby, Salman und an der Tür Samuel. Vielen Dank.
2024 年 4 月に 9 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 (良い)

Patric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ottima struttura alberghiera per chi oltre a viditare Dubai, gradisce isolarsi in una piccola oasi di pace connpiscina e spiaggia privata. Per i trasporti, qualche piccolo costo in piu del taxi per raggiungere la stazione metro fi internet city. Nel complesso ci siamo trovati benissimo.
2024 年 4 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 (非常に良い)

Harun

2024 年 4 月に 4 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

Kim Leonie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay at the Sofitel Hotel was wonderful. The staff were extremely friendly and very helpful. The food was delicious and the accommodation itself, with all its facilities, was just perfect.
2024 年 4 月に 6 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 (非常に良い)

isane

2024 年 4 月に 1 泊滞在
Rosebella Abrahamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!