Excelsior Hotel Downtown

Property class: 4

Choose dates to view prices

Located close to Al Ghurair Centre and City Centre Deira, Excelsior Hotel Downtown provides a free grocery shopping service, shopping on site, and a hair salon. The on-site restaurant, Bistro Restaurant, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a business center, guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
The current price is ￥5,973
￥7,331 total
includes taxes & fees
Oct 26 - Oct 27

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Suite

A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains.

Executive Suite

  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Executive Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Executive Twin Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, a bedside table, and a lamp.

Executive Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Superior Twin Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room

A hotel room with a bed, bedside lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Superior Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Located in Deira, a neighborhood in Dubai, Excelsior Hotel Downtown is near the airport and near a metro station. Travelers eager for a bit of culture can stop by Dubai Museum, while those who have shopping on the agenda may want to visit Al Ghurair Centre and City Centre Deira. Dubai Creek and Gold Souk are two other places to visit that come recommended. Visit our Dubai travel guide
Map
29499, Dubai, Al Rigga Street, Deira

What's nearby

  • An indoor seating area with large windows overlooking a Starbucks.
    Al Ghurair Centre
    6 min walk - 0.6 km
  • A modern sculpture with a clock, palm trees, and urban buildings in the background.
    Deira Clocktower
    12 min walk - 1.1 km
  • A coastal cityscape with a prominent mosque, a minaret, and traditional boats.
    Dubai Creek
    13 min walk - 1.2 km
  • A modern building with a curved entrance and large windows, surrounded by a busy street with cars and pedestrians.
    City Centre Deira
    3 min drive - 2.4 km
  • Reef Mall
    7 min walk - 0.7 km

Getting around

  • Al Rigga Station
    4 min walk
  • Dubai Intl. Airport (DXB)
    11 min drive

Restaurants

  • Grano Coffee
    2 min walk
  • Hardees
    3 min walk
  • Beirut Restaurant and Grills مطعم ومشاوي بيروت
    2 min walk
  • New Marina Restaurant
    2 min walk
  • Qwaider Al Nabulsi Restaurant & Sweets مطعم وحلويات قويدر النابلسي
    5 min walk

About this property

Excelsior Hotel Downtown

  • Upscale hotel near Al Ghurair Centre
  • Located close to City Centre Deira and BurJuman Mall, Excelsior Hotel Downtown provides a free grocery shopping service, shopping on site, and a hair salon. The on-site restaurant, Bistro Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business center.
  • Additional perks include:
    • An outdoor pool
    • Free self parking
    • A roundtrip airport shuttle (surcharge), free newspapers, and tour/ticket assistance
    • Luggage storage, a banquet hall, and ATM/banking services
  • Room features
  • All 139 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and bidets
    • 32-inch flat-screen TVs with premium channels
    • Wardrobes/closets, refrigerators, and electric kettles

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Frequently asked questions

Does Excelsior Hotel Downtown have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Excelsior Hotel Downtown?

As of Oct 25, 2026, prices found for a 1-night stay for 2 adults at Excelsior Hotel Downtown on Oct 26, 2026 start from ￥5,973, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Excelsior Hotel Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Excelsior Hotel Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Excelsior Hotel Downtown?

Check-out is at noon. Late check-out is available for AED 150.

Does Excelsior Hotel Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 150 per vehicle applies.

Where is Excelsior Hotel Downtown located?

Located in Deira, this hotel is within 1 mi (2 km) of Al Ghurair Centre and Dubai Creek. City Centre Deira and Gold Souk are also within 2 mi (3 km). Al Rigga Station is only a 4-minute walk and Union Station is 12 minutes.

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Reviews

Excelsior Hotel Downtown Reviews

7.0

Good

7.0

Cleanliness

7.2

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 61 out of 213 reviews
Rating 8 - Good. 53 out of 213 reviews
Rating 6 - Okay. 41 out of 213 reviews
Rating 4 - Poor. 33 out of 213 reviews
Rating 2 - Terrible. 25 out of 213 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, amenities
Very supportive and friendly staff, thank you.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Location was good. No hot water was a problem.
Stayed 14 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a clean hotel and looked completely different from the pictures. Our first room was awful, and they had to change it. However, the staff and workers were very nice and kind, which was the only good part of our stay. Tge area of hotel was so bad and not good for stay. Busy- dirty.
Stayed 8 nights in Oct 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room so dirty Dirty bathroom dirty shower dirty chairs dirty curtains dirty carpet
Stayed 1 night in Oct 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
I like that everything was near perfect location restaurant shopping and entertainment!!
Stayed 19 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. The toilet was covered in human dirt. There was a door in our room that connected our room to the next room (519&518). They were smoking all the time and irritated us because of the tobacco smell and contamination penetrating through that door. Staff didn’t confront them.
Stayed 4 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean, every day after coming back at night I found out they didn’t clean the room, after complaining they clean only one night the room. Also they refuse to give you clean towels. I even spoke with the manager Mustapha who didn’t do anything and only said “ Next time you here we will clean up the room” That was very sarcastic. The phone in the room also didn’t work It was a terrible unacceptable experience.
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness
Helt OK Bra beliggenhet Mye Indisk og Arabisk mat og underhodning
Stayed 11 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Very disappointed. No restaurants to have food. Very rude manager
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place to Stay

I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
Stayed 1 night in Jan 2022
Verified review

4/10 Poor

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in city centre, and access every where.
Stayed 3 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As good as always

My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :).
Stayed 21 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure

I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Stayed 4 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive cleaningness

I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Stayed 7 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable & Clean

Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good hotel!

Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Stayed 2 nights in Apr 2021
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Need renovation & pest control

I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Stayed 8 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very courteous
Stayed 2 nights in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service like always

Very good hotel like always. The staff is very comprehensive et qualified. See you soon
Stayed 24 nights in Aug 2020