Douar Doukkali Vacations from ￥210,539

The only good thing was it’s location

Staff was very helpful and breakfast was delicious. Rooms were little dated needs some care.

I had a great stay at Palais Moulay. The staff was so nice and helpful. Everyone spoke English so I didn't have a problem communicating. The rooms were pretty clean . The bathroom needs to be updated my shower door was broken . The water pressure and temperature was great tho. It was right in the middle of the markets so be prepared to walk through the market to get to the hotel. I only removed one star because of the bathroom and although I got clean sheets daily I'm not sure they vacuumed because I saw something left on the rug for a few days. I liked that alot of foreign people were there and I felt very safe at the hotel. They have great spa services and a restaurant , I only ate one time there . Keep in mind in the Medina there is no alcohol so you have to stay in your room and drink if you do have alcohol and the restaurant at the hotel only serves virgin drinks. All in all my stay was lovely the hotel is beautiful, smelled amazing and clean. I felt safe as a solo traveler .

Staff were very respectful and courteous

Rooms on the ground floor were outside of the pool area so you had little privacy unless you shut the curtains all day. Clean rooms, good location. Sufficient enough amenities apart from first night where we had no hot water. At breakfast we think they were reusing pots of jam from the day before, as on our second day we had apricot jam but underneath the top layer was strawberry jam - which we had on the day before. The staff seemed hospitable at first but this quickly changed. We had an issue with our booking which required the riad to get in contact with Expedia. The riad lied to us and said that they had heard nothing from Expedia, despite Expedia showing proof that they had. We were assured on our leaving day they the riad would sort out this issue for us, yet we were continually lied to. They have since ignored my follow up emails. This is very poor customer service, I would not recommend this riad based on this.