外観

ザ ヘンダーソン ビーチ リゾート & スパの口コミ

5 out of 5
ザ ヘンダーソン ビーチ リゾート & スパ
200 Henderson Resort Way, Destin, FL

口コミ

9.2

とても素晴らしい

評価 10 - 1002 件の口コミ中 749 件が非常に良い" "
評価 8 - 1002 件の口コミ中 134 件が良い" "
評価 6 - 1002 件の口コミ中 61 件が普通" "
評価 4 - 1002 件の口コミ中 36 件が不満" "
評価 2 - 1002 件の口コミ中 22 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.4/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Mitsutake

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 2 泊滞在

10/10 (非常に良い)

Austin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort with several pools right on the amazing Destin beach.
2024 年 5 月に 3 泊滞在
John Carns からの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you so much for taking the time to review The Henderson Beach Resort! We are glad you enjoyed our pools and your stay overall. Thank you for commenting on our private beach and chair rentals! Our beach entrance is a short walk from the resort area, located across the street. Additionally, our Valet team is always happy and ready to assist our guests who need assistance to access our beach entrance.

10/10 (非常に良い)

Jason、Anadarko

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort is conveniently located near the beach and is known for its cleanliness and well-maintained facilities. The rooms have a nice layout, providing a comfortable and enjoyable stay for guests.
2024 年 2 月に 3 泊滞在
John Carns からの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope you will come back again soon to enjoy the first-class experience we strive to offer.

10/10 (非常に良い)

Edward

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property with wonderful staff and top tier amenities.
2024 年 5 月に 4 泊滞在
John Carns からの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. We hope that you will come and visit us again soon.

10/10 (非常に良い)

Jonathan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Henderson was a great place to stay. My fiance and I loved it. Good food, drinks and nice people. We definitely will go back
2024 年 5 月に 3 泊滞在
John Carns からの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back. Sincerely,

10/10 (非常に良い)

Amber

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

10/10 (非常に良い)

JONATHAN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exclusive. Quiet and away from the mainstream. Easy access and reliable service and staff.
2024 年 4 月に 4 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 24 日)
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 (非常に良い)

John

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a marvelous time! Our room was lovely! People were nice and friendly!!!
2024 年 4 月に 1 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you so much for your kind review. From those who stay on property to those who just come for a drink, we strive to give all of our guest the best experience! We are so glad you were able to walk the resort and view all of our local artwork. We hope we can welcome you back to The Henderson Beach Resort soon!

10/10 (非常に良い)

Janitze

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
JPからの返信 (投稿日 : 2024 年 4 月 17 日)
Your rating is incredibly appreciated and motivates us to continue providing excellent service. We hope to have the pleasure of welcoming you back soon.

4/10 (不満)

Lauren

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
I had such high hopes for this resort. So pretty. Looked high end. But the staff were very disorganized. Communication was a disaster. Everything was slow. The food was mediocre at best. Took two hour to be served at their restaurant. A lot of waiting time. Very expensive good that was either over cooked or undercooked. Couldn’t get them to fill our shampoo in the shower until I walked out at asked housekeeping in the hall for a bottle of it in my robe. Dusty dirty rooms. Hair ties under the bed. Hair in the corners. Bees nest on the decks. Just not very well managed. The managers tried very hard to accommodate us when we got frustrated with the service and food issues. But, their staff was not good. So things promised didn’t actually happen. I even have to give this resort a 1 star for privacy issues. Even with the do not disturb sign on the door. The housekeeping would try to come in. Sometimes with out knocking. Or wouldn’t give enough time to jump up and stop them. Trying to come in the room at 8:30 in the morning. We even get walked in on when showering. Very disturbing. This happened all week even after we complained.
2024 年 4 月に 6 泊滞在
JPからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that your experience did not meet the high standards we strive to uphold. Please accept our sincerest apologies for the issues you encountered during your stay.We appreciate your comments on the beauty and aesthetics of our resort, but we understand that the service and management aspects significantly impacted your overall experience. It is clear we fell short in several areas, including staff organization, communication, dining service, and housekeeping.Please be assured that we take your observations seriously and have addressed these concerns with our management team to ensure they are not repeated. We are committed to improving our training and procedures to better serve our guests.

10/10 (非常に良い)

Monica

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, lots of things to do off property, too like shopping. The beach was very close within walking distance. Beautiful views and nice restaurants. I recommend! Wish my room had a long mirror but other than that very happy with my stay.
2024 年 4 月に 4 泊滞在
JPからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for sharing your lovely feedback with us! We are delighted to hear that you enjoyed the beauty of our property, the proximity to the beach, and the variety of activities available nearby. It’s always a pleasure to know that our guests appreciate the views and dining experiences we offer.We appreciate your suggestion regarding the long mirror in the room. We are continually looking for ways to improve and make our guests' stays even more comfortable, and your feedback is invaluable in this process.Thank you once again for your recommendation, and we are so glad you were happy with your stay overall. We look forward to welcoming you back soon, hopefully with all your expectations fully met next time!

2/10 (非常に不満)

Debra

2024 年 3 月に 2 泊滞在

8/10 (良い)

Sara

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The front desk staff was pretty rude. And they had the cheapest toilet paper! However, the rest of the staff was wonderful. The grounds and the beach are beautiful and spotless. The resort was clean and beautifully decorated. The bed was super comfortable as were the robes. Lots of near by places to shop and eat. My daughter and I had a wonder vacation stay. We will definitely be coming back!
2024 年 4 月に 3 泊滞在
JPからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you and your daughter had a wonderful vacation and enjoyed many aspects of our resort, from the comfortable amenities to the beautiful grounds and convenient location.However, we are truly sorry to hear about your experience with the front desk staff and the quality of our toiletries. Please accept our sincerest apologies for any discomfort these issues may have caused. We value your feedback and are addressing these points with the relevant departments to ensure that we meet the high standards expected by our guests.We are grateful that these aspects did not overshadow your overall experience and that you would consider returning to our resort. We look forward to welcoming you back and ensuring your next stay is even more enjoyable and fulfilling.Thank you again for your constructive comments. We are committed to providing you with the best possible service and experience.

6/10 (普通)

Byron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
1. Valet, easy parking. 2. The place was great but the breakfast was really pricey and we just couldn't get our room to get cool. The down comforter was way too hot for a room that seemed to never get below 70. The thermostat said it was actually down to 65 but it had to be incorrect. We keep the temperature at our house at 67. There's no way it was an actual 65° in that room. 3. I knew it was a luxury hotel but we were inquiring about some drinks and some type of candy. I asked if they had any type of vending and the guy to front desk reminding me it was a luxury hotel and they wouldn't allow a vending machine on the property. He come across a little offensive. We travel a lot now that our children are grown and more than likely will never return. 4. There's also a $45 a day resort fee which we were not made aware of. I was not sweating paying the fee, but had no We were paying that till after we left.
2024 年 4 月に 4 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 24 日)
We are so pleased that you enjoyed your visit! I appreciate your kind feedback. Please know that I will personally address the comments related to our onsite AV Company. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for. We certainly hope to welcome you back to The Henderson in the very near future.

10/10 (非常に良い)

Barry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff very helpful and friendly.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Martha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love The Henderson. We will be returning💗
2024 年 3 月に 3 泊滞在
John Carns からの返信 (投稿日 : 2024 年 5 月 28 日)
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

8/10 (良い)

william

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Chad

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay and will return! We were comfortable and felt lucky to vacation at such a lovely place.
2024 年 4 月に 5 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome facility and value
2024 年 4 月に 2 泊滞在

8/10 (良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful grounds!
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Rachel

2024 年 3 月に 3 泊滞在

6/10 (普通)

Phillip、Coal Grove

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a congested area and there is active construction at the property. It’s not much of a value compared to Watercolor or Seaside home rental where you get better beach and atmosphere. Staff was great though.
2024 年 3 月に 4 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 (非常に良い)

Omar

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was AMAZING
2024 年 3 月に 2 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. We hope that you will come and visit us again soon.

10/10 (非常に良い)

Garrett

2024 年 3 月に 3 泊滞在

8/10 (良い)

ARBEN

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Is clean property, has 3 different pools, small gym, dinner are okay, but they’re better options out of property. Careful with the bartenders in Horizon bar. Looks romantic in the night. Is few min away from the beach, if you want sand only they’re better options and cheaper. Maybe I can will comeback
2024 年 3 月に 1 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

8/10 (良い)

Roberta

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Annika

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel staff, well maintained property near picture perfect beach
2024 年 3 月に 3 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope that you will come back again soon to enjoy the first class experience that only The Henderson Beach Resort has to offer!

10/10 (非常に良い)

Jakub

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for kids with excellent costumer service
2024 年 3 月に 2 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for sharing your experience with us as well as other travelers! We are delighted to hear that our staff exceeded your expectations and I will personally share your kind words with Dulce, Erik, Manny & Patrick! We cannot wait to welcome you and your girlfriend back to The Henderson Beach Resort very soon!

2/10 (非常に不満)

Brent

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Nobody that worked at the front desk actually knew where my room was
2024 年 3 月に 1 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for providing us with feedback from your recent stay. While I am pleased to hear that you enjoyed our property, please accept our apologies for the noise you experienced from our neighboring business. We have attempted to reach out to further discuss the service issues you encountered within the resort. I do hope that you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for here at The Henderson.

2/10 (非常に不満)

Stephen

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Check in was terrible. Front desk was not helpful and put my children on the couch because they couldn’t give us the room we booked. Valet is 5 star but front desk had a bag full of can’t do and won’t do 0 stars. I don’t recognize this place after all of these years staying here
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

DAVID

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food service can be a little slow but overall place is great for kids
2024 年 3 月に 4 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back. Sincerely,

10/10 (非常に良い)

Anthony

2024 年 3 月に 3 泊滞在
JPからの返信 (投稿日 : 2024 年 4 月 17 日)
Your rating is a clear indication that you had a positive experience, and it inspires us all to continue delivering exceptional service. We look forward to the opportunity to welcome you back to our resort in the future.

6/10 (普通)

Dusko

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Multiple pool options and the resort grounds are really nice.
2024 年 3 月に 1 泊滞在
John Carns からの返信 (投稿日 : 2024 年 4 月 2 日)
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 (非常に良い)

Gino

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Relaxing and clean
2024 年 3 月に 3 泊滞在

8/10 (良い)

Ollie

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

8/10 (良い)

Cheryl C、Oakdale

2024 年 3 月に 4 泊滞在

8/10 (良い)

Julie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wish I had been told about construction on premises and continuous noise (A/C maybe) was distracting
2024 年 3 月に 1 泊滞在
John Carns からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 (非常に良い)

Josy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and location. Will definitely come back.
2024 年 3 月に 1 泊滞在
John Carns からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back.

2/10 (非常に不満)

Michelle

2024 年 3 月に 6 泊滞在

6/10 (普通)

Dace

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
🌞
2024 年 3 月に 3 泊滞在

8/10 (良い)

Laura

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room wasn't as pristine as I had expected for the price. We had a hole on one side of one of the beds and that was unfortunate. One phone in the room didn't work and you couldn't call down to the staff. Room service was too expensive, but that's normal.
2024 年 3 月に 4 泊滞在
John Carns からの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

10/10 (非常に良い)

Noreen

カップルで旅行
Excellent resort.
2024 年 3 月に 6 泊滞在

8/10 (良い)

DEEPAK

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would have given a 5 star rating but was surprised and disappointed that was asked to pay $50 extra if I wanted a 2 hour late checkout. They did allow a 1 hour delay free
2024 年 2 月に 2 泊滞在
John Carns からの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. When you next visit, please add your extension at the time of your booking. During peak season, we are committed to delivering our rooms to other guests at 4 p.m. We hope that you will come and revisit us soon.

10/10 (非常に良い)

Amber

良かった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Joseph P

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous property, excellent staff, amazing food and service.
2024 年 2 月に 3 泊滞在
John Carns からの返信 (投稿日 : 2024 年 3 月 5 日)
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
best breakfast ive had in a long time!!
2024 年 2 月に 4 泊滞在
John Carns からの返信 (投稿日 : 2024 年 3 月 25 日)
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 (非常に良い)

Anto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me encanta este hotel ya es la sexta o quinta vez que vamos solo me gustaría que renueven el menú de Horizont es el restaurant que está abierto siempre. Un menú quizá más variado y una opcion Kids.
2024 年 2 月に 2 泊滞在
John Carns からの返信 (投稿日 : 2024 年 2 月 28 日)
Gracias por las numerosas estadias en nuestro hermoso Hotel, sus recomendaciones seran dadas a nuestro equipo esperamos que nos visite pronto!

10/10 (非常に良い)

Debra、Montgomery

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel is absolutely beautiful. The only thing that needs improvement would be the wait staff in the restaurant Primrose. Specifically the morning breakfast waitresses. I still left gratuity only because I’m a good person.
2024 年 2 月に 3 泊滞在
John Carns からの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for taking time out of your busy schedule to share feedback regarding your recent visit to The Henderson. While I am truly pleased that you enjoyed our pools and Spa service, I cannot express how sorry I am for the challenges you encountered during your recent visit to The Henderson Beach Resort. However, I do hope you will give us another chance to compensate for our shortfalls and provide the seamless service we strive for.

10/10 (非常に良い)

Trevor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was refreshingly polite, always smiling, and genuinely interested exceeding our expectations. The room was light and fresh, very relaxing.
2024 年 2 月に 1 泊滞在
John Carns からの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!