朝食、ディナーに営業 (アメリカ料理)

ホリデイ イン デンバー イースト IHG ホテルの口コミ

3.5 out of 5

口コミ

7.0

良い

評価 10 - 1001 件の口コミ中 326 件が非常に良い" "
評価 8 - 1001 件の口コミ中 240 件が良い" "
評価 6 - 1001 件の口コミ中 170 件が普通" "
評価 4 - 1001 件の口コミ中 131 件が不満" "
評価 2 - 1001 件の口コミ中 134 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

7.2/10

設備とサービス

7.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

lilmickagmail.com

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
It was in a good area. But we didn't have hot water.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for sharing your experience with us. We're delighted that the location of our property was to your liking. However, we're concerned to learn about the hot water challenges you encountered. Rest assured, our team will address this matter promptly to ensure improvements are made. We look forward to the opportunity to welcome you back and provide you with a truly exceptional stay in the future.

10/10 (非常に良い)

JoeSandra

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk was really nice! Check in was smooth. Hotel bar was nice they were really friendly also! Room not cleaned properly.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Joe,Thank you for your review and for highlighting our fantastic service! We are glad you enjoyed interacting with our front desk and bar team. However, we apologize for your concerns with the cleanliness of our accommodations. This will be shared with housekeeping and corrected to ensure a higher quality visit for you and our other guests going forward. We appreciate your feedback, and it would be an honor if you chose to stay with us again the next time you visit Denver.

10/10 (非常に良い)

Alexis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very good staff in frondesk apart from that they know how to speak spanish in case you are a tourist like me, excellent stay.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Alexis,Thank you so much for taking the time to share your thoughts on your recent visit. We take great pride in catering to our guests’ needs the best way we can, so we’re delighted this commitment was reflected in your stay. It was a pleasure having you here, and we hope you return soon!

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff, especially Ali were fantastic! Clean, safe hotel.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Mary,It's an honor to earn a perfect rating from you! We prioritize the experience and satisfaction of our guests, and your review reaffirms the hard work we put in every day. Your kind comments will be shared with Ali, and he'll be glad to hear your recognition. Thank you for your generous review. Having you as a guest was a pleasure, and we look forward to welcoming you back.

10/10 (非常に良い)

Zheng

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staffs are very nice.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Zheng,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay at Holiday Inn Denver East!

8/10 (良い)

Diane、Carver

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Clean and friendly staff but very loud road noise. Also bar/ restaurant should be open more hours and needs better service !
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Diane,Thank you for choosing Holiday Inn Denver East. Our housekeeping team will be pleased you noticed their attention to detail, as cleanliness is a top priority for our team. However, we're sorry you could hear outside noise at times, and we hope you were still able to sleep comfortably. Your concerns will be taken into consideration as we strive to make improvements for our great guests. If your travels bring you back our way, we would be honored if you joined us again for a stay that is sure to exceed your expectations.

6/10 (普通)

free

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The rooms were a bit run down, the door to the fridge and microwave was off track, so it made opening up a bit of a challenge first. The water temperature wasn't great, I had to change my room because there was no heat, the unit wasn't working, and the technician was gone for the evening. The balcony was difficult to open, and they were suppose to be finding me a room with a walk-in shower, that never happened.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if that wasn't the case for you. Also, we're sorry for any difficulties you had with any of the appliances in your room. Your comments have been duly noted and will be promptly addressed by our maintenance team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

8/10 (良い)

Glenn

良かった点 : 清潔度、スタッフとサービス
Love the pillows
2024 年 4 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Glenn,Thank you for choosing Holiday Inn Denver East. We're thrilled to hear you loved the pillows, and we look forward to welcoming you back for another restful stay!

4/10 (不満)

Maximina

カップルで旅行
気になった点 : スタッフとサービス
Overall, the place was nice, but the three nights we were there, we had no cold water in the sink or in the shower. We informed the front desk three times but was not resolved!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Maximina,We appreciate your feedback, and we apologize for any issues with the cold water. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Stephanie,Thank you for your feedback! We're glad you found our hotel clean. We look forward to welcoming you back soon for another enjoyable stay at Holiday Inn Denver East.

2/10 (非常に不満)

Kami

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff was rude. We were supposed to have and paid extra on joining rooms but were denied and blamed the reservation mistake on a new employee. Still paid full rate for 2 different rooms. Hotel had a bad smell throughout the whole place and had to pay to park your vehicle in the lot. Ridiculous!!
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Kami,The issues you raise are important to us. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. In addition, we apologize for any concerns about odor, and we'll look into this further. Please note that our included amenities and parking information can be found online. Should you be in the area again, we hope you'll consider coming back to see us.

2/10 (非常に不満)

Miranda

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Stunk like crap, room was beyond dirty, sheets and bed spread were tinted brown.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Miranda,Thank you for sharing your feedback with us. We are committed to providing the best possible experience and are disappointed to hear about the issues you encountered during your stay. We are addressing your concerns with our housekeeping team to ensure our cleanliness standards are upheld. We value your comments and hope for the opportunity to provide you with a more enjoyable experience in the future.

10/10 (非常に良い)

Yan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Yan,Thank you for reviewing your recent stay at Holiday Inn Denver East! We're glad that our location served you well during your recent stay, and we look forward to seeing you again soon!

10/10 (非常に良い)

Latoya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the room and lobby! Loved the classic cheese burger in the bar.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Latoya,Thank you for choosing Holiday Inn Denver East and for taking a moment to share your five-star rating! We are pleased that our accommodations and lobby area met the mark for you on your recent stay. In addition, it is wonderful to hear that you enjoyed your experience at Burgers & Crafts! It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

4/10 (不満)

Laura

2024 年 4 月に 6 泊滞在

8/10 (良い)

LaVontris

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在

4/10 (不満)

Edel

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not so clean, iron was broken request a replacement never showed up.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Edel,Ensuring a clean and well-maintained environment for our guests is paramount, and we're disappointed to learn about the issues with cleanliness and the iron. Your feedback is invaluable, and we'll address these matters to ensure your next visit is a seamless experience.

6/10 (普通)

Marquita

カップルで旅行
気になった点 : 施設のコンディションと設備
Smelt like dirty mop water as you entered the door. Was hit with a $359 deposit which definitely wasn’t worth it.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Marquita,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if this wasn't the case for you. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.

10/10 (非常に良い)

Drew

2024 年 4 月に 3 泊滞在

8/10 (良い)

Felicity

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We had a room with a balcony but we could not enjoy it as the huge AC/fans were right underneath us creating a lot of noise. We could not shower the first day because the water temperature would not adjust, and was scalding hot.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Felicity,Thank you for sharing your experience. Your concerns regarding the noise and shower have been noted and will be addressed internally by maintenance. We sincerely apologize for any inconvenience this caused you. Thank you again for your feedback, and we hope you will consider staying with us again.

4/10 (不満)

jim

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

JORGE

カップルで旅行
良かった点 : 設備とサービス
Todo muy bien
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Estimado Jorge,Gracias por elegir el Holiday Inn Denver East. Nos complace que todo haya cumplido con sus expectativas durante su estancia con nosotros. ¡Esperamos darle la bienvenida pronto para vivir otra experiencia agradable!

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

8/10 (良い)

Alektra

良かった点 : スタッフとサービス、施設のコンディションと設備
Great place to stay. Rooms are a little small but just enough space.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Alektra,Thank you for your positive review! We're thrilled to hear you enjoyed your stay with us overall. It was a pleasure to host you, and we hope to welcome you back to Holiday Inn Denver East for a stay that is sure to exceed your expectations in the future.

10/10 (非常に良い)

Erika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

6/10 (普通)

Norma

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Essance

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel with no problems
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Essance,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your experience, and we hope you return the next time you visit Denver!

4/10 (不満)

John

2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Benjamin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Timothy

2024 年 3 月に 3 泊滞在

4/10 (不満)

Trudy

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The mattress was caved in, there were multiple burn marks on the carpet throughout the room, the sliding glass door did not close completely and we could hear and smell everything from outside. If you are looking to relax, do not stay here.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Trudy,While we thank you for being our guest and sharing your feedback, we are sorry to hear your stay didn't live up to our normal high standards. Please know we pride ourselves on our spotless, comfortable accommodations, so we will be sure to review your comments with our team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you with the stay you expected and deserve.

8/10 (良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was perfect location for me, clean and quiet . Staff was friendly and helpful.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear David,We are overjoyed you appreciated so many aspects of our property, from our superb location and peaceful accommodations to our friendly team. It would be wonderful to earn that fifth and final rating star, so please come back and see us soon at Holiday Inn Denver East!

6/10 (普通)

Andrew

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在

8/10 (良い)

Courtney

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Michael was wonderful to work with. Incredibly polite, professional, and personable. I arrived a few hours early and was so grateful they were able to accommodate me earlier than expected. Though I was here for a short reprieve, it was great for a quick rest. Very quiet, clean, and easy to navigate. Would recommend to anyone needing a quick getaway. Thank you!
General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Courtney,We are delighted to hear that our spirit of service shined through during your visit and that our top-notch accommodations were perfect for your needs. It was a pleasure hosting you at Holiday Inn Denver East, and we hope that you will allow us to welcome you back again soon!

6/10 (普通)

Antwain

It wa ok
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Antwain,Thank you for your feedback. We appreciate your honest assessment, and hope to have the opportunity to exceed your expectations on your next visit.

6/10 (普通)

Kim

気になった点 : 清潔度
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Hyapatia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

6/10 (普通)

Sean、Colorado Springs

良かった点 : スタッフとサービス、施設のコンディションと設備
Lobby smells like dookie. Only one working elevator
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Sean,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about odor and for any issues with the elevator. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again during your next trip.

2/10 (非常に不満)

jaron

2024 年 3 月に 3 泊滞在

6/10 (普通)

Freya

2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Aaron

2024 年 2 月に 1 泊滞在

4/10 (不満)

ROBYN

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Only one working elevator and no stairs…sometimes waited 10 minutes just to get from 2nd floor to 1st. Not a single ice machine was working. Was told they didn’t have enough staff for room service OR maid service.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Robyn,Thank you for sharing your experience with us. We are sorry to hear that you faced issues with our amenities and service. Our team is currently working on addressing these areas to improve convenience. We appreciate your valuable feedback and hope to have the opportunity to welcome you back soon for a smoother and more enjoyable experience.

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only one thing wrong they only had one elevator, and the service people were the ones having it, so it was the struggle to get up and down to your room
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Louise, Thank you for taking a moment to leave a review. We are thrilled you enjoyed your stay with us. We hope you return to Holiday Inn Denver East next time you are in town.

10/10 (非常に良い)

Donald

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a great time. The staff was friendly and the hotel was clean and well maintained.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Amy,It is wonderful to know that you had an excellent experience with us. Our team will be thrilled to know that they played a pivotal role in your stay! Additionally, we take great pride in the high standards of cleanliness we adhere to, so it's wonderful to know this commitment was reflected in your visit. Thank you for your glowing review and perfect rating, and we hope you return soon!

10/10 (非常に良い)

henry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Henry,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.

2/10 (非常に不満)

Suzy

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We ended up not staying and got a different hotel. Entire place should be shut down until all repairs are made. No one should stay there until then.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Suzy,Thank you for your feedback and for choosing to stay with us. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Our maintenance team will review your concerns to address the issues you mentioned. Thank you for your review, and we hope you will reconsider and stay with us again the next time you are in Denver.

8/10 (良い)

Amber

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was accommodating to our needs during the entire stay!
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Amber,We're thrilled to hear you enjoyed everything about your stay with us at Holiday Inn Denver East. Thank you for taking the time to leave such a lovely review. We hope to see you again soon.

2/10 (非常に不満)

Suzy

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Came for my daughter’s birthday, upon arrival there was a strong sewage smell, did not go away was worse in the evening; no pool (under maintenance), but would shuttle to another hotel. All ice makers broken/out of service; the sliding door on balcony would barely open/close; the water was only one temp -scalding hot, my kids couldn’t bathe as it was too hot; every time you shut the bathroom faucet off, the pipes would clamor so loud I thought they were going to burst. We ended up booking another room at a different hotel and they wouldn’t refund our stay. The entire hotel needs to be shut down until all repairs are satisfactory. We were so excited to get out of town for a weekend, and after looking at pictures, thought this would be a really fun and relaxing weekend. Never again. I feel sorry for the people working there and having to smell thhat sewage smell all day.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備