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Reviews of Embassy Suites by Hilton Denton Convention Center

4 out of 5
Embassy Suites by Hilton Denton Convention Center
3100 Town Center Trail, Denton, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 809 out of 1000 reviews" "
Rating 8 - Good. 109 out of 1000 reviews" "
Rating 6 - Okay. 40 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Very nice hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kari

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and myself had a great time here! The daily breakfast was delicious, the pool and workout room were clean and open, and the staff were very friendly. Great stay!
Stayed 6 nights in Mar 2024

10/10 Excellent

Jason

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was well maintained except for the operational issue with the toilet, but it was quickly addressed by the exceptional staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The happy hour was a nice touch!
Stayed 5 nights in Mar 2024

10/10 Excellent

Brad

Stayed 2 nights in Mar 2024

10/10 Excellent

Kim, Abilene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Embassy Suites was beautifully decorated and looked like a brand new hotel. It was clean and well maintained. Our room was very spacious and slept well in our comfy bed. The manager’s reception was great along with the wonderful breakfast the next morning. Staff was friendly and helpful. We will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Hilario

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

6/10 Okay

Giuliano

Liked: Property conditions & facilities
Disliked: Cleanliness
Dirty sheets and pillow cases
Stayed 1 night in Mar 2024
Response from Kim J. on Mar 12, 2024
Mr. Giuliano, I do apologize for the issue you experienced on your stay with us. The issue was brought up to housekeeping so that they are aware. I hope that we will see you on a future stay so that we have an opportunity to make a better impression.

10/10 Excellent

Lanice, Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay !
Stayed 2 nights in Feb 2024
Response from Kim J. on Mar 12, 2024
Lanice, thank you for the great review!

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly. Amazing customer service. Clean and beautiful rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa, Midlothian

Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are exceptional. I love the technology in the rooms and our stay was peaceful and quiet. You definitely get what you pay for!
Stayed 1 night in Jan 2024

2/10 Terrible

Laura

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We had 3 repair guys in our room at two different times for a one-night stay. We had to leave the room twice for an hour for the living room lights' Bluetooth to be repaired at arrival, and then the shower faucet replaced and plumbing fixed in the morning. They claimed the 11th floor $50 charge was an upgrade with free snacks-but only soda and candy? The manager was very unprofessional and tried avoiding us to discuss things- and finally came out to the front desk and said she would refund our stay through an Expedia request, but then denied the request after we checked out! Very unfortunate experience with their poor management especially when it is a new building with a beautiful lobby with bar and a restaurant. Shame.
Stayed 1 night in Jan 2024

10/10 Excellent

Ayokari

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

S

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and relax. The rooms were very updated, clean, and cozy. The staff was excellent. Would highly recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Nazly

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They over charged me and now no one responds back. I called several times and emailed with no response. At this time it looks like I’ve been scammed.
Stayed 3 nights in Jan 2024
Response from Kim on Jan 26, 2024
We do apologize for the delay in responding. We are in the process of looking up the information and will reach out as soon as we have gathered the details.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Queen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sandra

Stayed 4 nights in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Mist stay here and we will only stay here
Excellent all the way aroud and amazing breakfast not your traditional continental breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect two day getaway to wrap presents, enjoy a yummy breakfast and relax before the holidays.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Linda

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Check in was quick and efficient. Staff was cordial but not as welcoming as the last pair we had when we stayed at the same hotel. Facility was clean overall but our room was not clean. There was dried urine stain on the toilet and kitchen table had crumbs.
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
It is a very nice hotel. As others have mentioned the water pressure is terrible. I’ve never stayed at a hotel where the water pressure was so low. You will definitely be rinsing yourself off a few times. They have a restaurant and a Starbucks inside the hotel which is great. There are quite a few other places to eat nearby. I’d definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Traveled with family
Stayed 1 night in Nov 2023

10/10 Excellent

RAJESH, North andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alma

Business traveler
Liked: Staff & service, amenities

10/10 Excellent

Maria Esther

Stayed 2 nights in Dec 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan J

Stayed 1 night in Dec 2023

10/10 Excellent

Arminae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Honor O

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with the evening reception/cocktail hour and the made to order breakfasts.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rafael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 2 nights in Nov 2023

10/10 Excellent

BEN

Stayed 1 night in Nov 2023

10/10 Excellent

Steffanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place!! Will for sure go back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Anaisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the room was lovely only inconvenience we had with the dry cleaners we left a Suit and the suit was never done the day of the wedding we find out it was never sent so it was really upsetting other than that great hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel is great. Staff is great. The water pressure is not great but a non-issue for an overnight stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Nan

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Nice and new Good service
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all around
Great hot breakfast included. Good coffee, and free cocktails each night. And it's a really pretty place.
Stayed 2 nights in Nov 2023

4/10 Poor

john

Liked: Cleanliness
Disliked: Staff & service
No water pressure
Stayed 2 nights in Nov 2023

10/10 Excellent

Charlene

Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
excellent choice. clean, great location. will continue to book this hotel when in denton
Stayed 2 nights in Oct 2023
Response from Kim J. on Nov 4, 2023
Thank you so much for the great review. I am so happy your time here was enjoyable. We definitely look forward to seeing you in the future.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Oct 2023
Response from Peter on Oct 26, 2023
Thanks so much for your review!!

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kim J. on Nov 4, 2023
Tommy, thanks for the 5 out of 5 review. I am glad you had an enjoyable stay.