Den Hoorn Vacations from ￥176,317

I had stayed in a Social Hub in Madrid and found it to be an excellent alternative to main stream hotels. The one in Amsterdam was not the case. The location for this hotel is not very good. We were assigned a handicap accessible room without requiring nor requesting one. They did change our room but unfortunately the air conditioning in that room did not work. When I enquired at the desk I was told that none of the rooms had air conditioning because it was illegal in Europe to have AC. This is of course false. The rooms were climate controlled except our room was about 25-28 degrees even though the thermostat was set to 18. They said they would send someone but never did. We survived by opening the window and luckily the fall weather kept the room comfortable for sleeping. We did not spend any daytime hours in the room. Overall, for the money we paid, we could have had a much better hotel room, closer to the city centre and in a safer, more friendlier area. I do not recommend staying at this location.

Small but clean room with excellent facilities. Helpful staff.

We were in the Luxury Quadruple Room at the top of the building. It was an almost ideal space for two adults and two kids. There are two large areas within the room - the twin beds are at the far end down a few steps which creates a separate space perfect for kids. It would be even better if there was a curtain to separate the spaces once kids go to sleep, to allow adults to keep lights on and move around without disturbing them. However, what significantly detracted from our stay was the significant (1m x 50cm at least) black mould patch on the ceiling in the bathroom around the extraction fan. This was inexcusable in my opinion given the extent of the mould and the low height of the ceiling. If we had been staying for more than one night, and had there been a reception to engage with, we would have raised this during our stay. I did leave feedback on checkout but had no response. The staff at breakfast were friendly, polite and helpful. Breakfast was continental; meat, cheese, pastries, bread, yoghurt. There was a small bowl of berries and chopped banana for each person. More fruit would have been preferable. Had it not been for the black mould, I would recommend the hotel wholeheartedly, but the severe lack of maintenance means I could not.