Delta del Orinoco National Park

This place is lovely. It is a quiet and central area, with amenities close by, and the bedroom was extremely clean; however, the bed was so uncomfortable that the mattress felt like cement. I was rolling in bed all night. This will be a perfect hotel if the mattress offers a restful sleep.

Friendly staff, clean room…10/10, highly recommend.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.