Delhi High Court

My stay at the Lime Hotel in Gurgaon was average at best and fell short on some basic expectations. From an amenities standpoint, the property is fairly limited. The room itself was not well-equipped - there was no proper work desk, which is a miss for business travelers. There were also maintenance issues. The shower head was broken, and the water temperature control didn’t work properly - it only ran extremely hot, making it uncomfortable to use. For international travelers, it’s worth noting that the hotel does not have pre installed ports or provide plug adapters, which is a basic convenience many properties typically offer. I also had to request a room change. Unfortunately, the replacement room was not an improvement - it had no windows and was located next to the kitchen, which meant constant noise and noticeable food odors. Overall, the experience was below expectations, especially considering these are fairly fundamental aspects of a comfortable stay.

**Terrible and Unsafe Experience – I Would Strongly Recommend Avoiding This Hotel** I had an extremely disappointing and, more importantly, **unsafe experience at this hotel**. I had booked the hotel for **4 nights**, mainly because it was conveniently located near the exhibition grounds. I was also travelling with a foreign guest, so I expected at least a reasonable standard of cleanliness, security and basic facilities. Unfortunately, the condition of the hotel was so poor that we could stay for **only one night** and had to leave. The problems were shocking: • The towels provided were extremely old and worn out — **one towel actually had a large hole in the centre**. It looked as though it had been used and washed countless times and should have been discarded long ago. • The **toilet and bathroom were in a very poor and unclean condition**. • Most seriously, while **washing my hands at the basin, I received an electric shock/current**. This is not merely an inconvenience; it is a serious safety concern that could potentially result in an accident. • The **back door could not be properly closed or locked**. Anyone could potentially enter from the rear at any time. As a guest travelling with an international visitor, this made us feel extremely uncomfortable and unsafe. • There was **no working Wi-Fi**. • There was a television, but **there were no usable TV channels and it could not connect to Wi-Fi**, making it practically useless. Because of these conditions,

looks good. but service is not good