2/10 (非常に不満)
CANDACE
家族旅行, 小さなお子様連れの家族旅行
2025 年 7 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked a 2 night stay in a 2 bedroom suite. From the pictures everything looked great and the property was exactly what we wanted. Upon arrival the check in process was easy except for the $250 hold that was not in the description, as well as the attempt to give you a time share presentation. The hotel has an amazing view of the beach but thay is where the magic stopped. Upon further inspection of our room there was black mold on the outside door handle. We called the front desk to have our room cleaned and we were told they dont do that. The property seemed to be an old hotel that exploria resorts slapped some paint on and called it good. The layout of the room was poor and the living room are was small. I Also overheard one of the employees tell another guest that they were charging them a $75 fee for an "excessively dirty room. Also called to have the trash picked up to which we were told they dont do that either. At checkout the lady at the front desk was rude and very short with conversation. She didnt even ask how was our stay which is why i am writing this review. We will not be staying here again due to our experience. For a total of about $700 for our 2 night stay we were hoping for a relaxing fun time but that is not what we recieved. Good luck to anyone staying here. If you are thinking about staying here.... DONT!!
CANDACE
2025 年 7 月に 2 泊滞在
