If we could rate this place a 0, we would. We were scheduled to stay for 2 weeks. From the moment we walked in, the home was filthy yet the "cleaners" had just left. The walls were filthy, with stains all over the rugs, carpets, upholstery on the island chairs and couches!! The couch on the main level was completely unusable as when you sit down you sink into it so bad your legs hit the frame and you can feel the springs underneath from the pull out bed! I'm sure the photos on the listing were taken when the home was 1st purchased, but its obvious the management company has not been there since! The game room was a joke. There was no Foosball ball for the foosball table, 4 of the 6 pool sticks were broke, no chalk, and the pool rack was completely busted. The garage door was also padlocked shut and we were told we could not open it. Games were in the garage, so was the laundry, so it was very strong scented and hot/humid! Cardboard box and and old rolled up carpet were also on the garage floor that no one ever removed. Both king beds were VERY uncomfortable and loud. You could not even sit on the edge without sounding like a whoopie cushion!! Also upon arrival, the hot tub was NOT heated. ACO informed us that we needed to pay for the "heat" to be turned on. No where in the listing did it mention the hot tub not being heated, only the pool. The pool and hot tub were very dirty, the jets didn't work properly on the hot tub and the water level was very low. The screened area around the pool has several large holes, making it very easy for critters to be walking around it, along with their feces! The pool deck was filthy! A pool technician was sent out and informed us the pump to the hot tub was broken and would need another technician, another day to come fix it. This was now going onto day 3 of our vacation! We were very dissapointed as we were very much looking forward to this vacation with our family! ACO advertised 24/7 customer care which was also a lie! In the end, VRBO ended up relocating us and filing a formal complaint to ACO, in which we had to pack everything up and move to a townhome for 48 hours, and then to a final destination! So much for a stress free family vacation! This ruined an entire week of our Florida vacation! This home was no where near what it looked like online! Completely falsely advertised yet no one seemed to care! STILL waiting to hear about a refund, as this is completely unacceptable!