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"The hotel was nice and clean, pretty nice overall. They had free bottled water in the halls, which was really nice. The only thing that bothered us was the hard mattress, but we still slept just fine. The breakfast buffet is pricey, but it was a fun cultural experience! The location was really nice for public transit as well. "

"The service was top notch. All the citizens employees spoke English very well. The room was clean with a nice view of the river. Ximending was a 5 min walk. MRT is a 3-4 minute walk either way. I found most of the meals better than the street food. Taipei City under ground Mall is about a 5 minute walk connected to the MRT main station. I found the food there better than the night market. Breakfast at Citizen M had a variety of western and Asian dishes. I highly recommend this hotel, but I do have some cons about it. If you stay in the higher floors, there’s some random noise that kinda sound like a dog barking every 15-20 mins and it sounds like a person placing a cup down on a counter. The elevator system are not sinked so everyone presses all of the button so when your on the elevator it stops frequently. Other than that it’s an awesome place to stay. "

"The stay is great, hospitality services, location transport and food options are good, with washing machine & dryer options too. A little downside i observed is the remote controller sensitivity to the tv, and the towels water absorbent is not as good. Still a great stay nonetheless. Cheers."

"The hotel is really on the high end and we enjoyed our stay there. It is convenient as as such travelling by bus or train was excellent. The hotel dining staff are so helpful, they tried their best to accommodate our needs even with their english & our mandarin language difficulty. We will definitely come back. "

"Staff was great and the location is perfect "

"Convenient location to food, train station and shopping. Staff was friendly and place was clean. "

"Clean room and offer a lot of amenity. The staff was professional and great service. Any room requests were promptly delivered. Overall, our experience was great and will stay at this hotel again if we happen to visit Taiwan in the future. "

"Clean room and nice bed"

"I enjoyed the stay at this hotel!"