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マグノリア ホテル ダラス ダウンタウンの口コミ

4 out of 5
マグノリア ホテル ダラス ダウンタウン
1401 Commerce St, Dallas, TX

口コミ

7.8

良い

評価 10 - 3363 件の口コミ中 1542 件が非常に良い" "
評価 8 - 3363 件の口コミ中 717 件が良い" "
評価 6 - 3363 件の口コミ中 493 件が普通" "
評価 4 - 3363 件の口コミ中 296 件が不満" "
評価 2 - 3363 件の口コミ中 315 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Masanari

出張
良かった点 : 清潔度、設備とサービス
まぁ普通のホテルでした 掃除が少し雑と思う
2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 5 日)
hope you enjoyed your stay with us

10/10 (非常に良い)

Hanaki

2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for your feedback, we are happy to hear you enjoyed your stay. We look forward to seeing you again!

8/10 (良い)

Fumiaki

2023 年 10 月に 4 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 9 日)
thank you for your feedback! we hope to see you again.

10/10 (非常に良い)

Jun、Tokyo

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Breakfast is expensive but delicious. the service by hotel staff was excellent!
2019 年 11 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2019 年 12 月 23 日)
Good morning Jun. Thank you for your awesome and kind words. We really appreciate the feedback about your stay. Knowing that you enjoyed your stay with us warms our hearts. Hopefully you will return to stay with us and experience our wonderful restaurant and outstanding service again. Kind regards ~ Garland

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス
2019 年 9 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2019 年 10 月 14 日)
Thank you for staying with us, we appreciate your feedback!

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2019 年 10 月 2 日)
Thank you for staying with us, we appreciate your feedback!

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食はとてもおいしかったです。部屋からの眺望が良く、特に夜景が素敵でした。
2019 年 8 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2019 年 9 月 20 日)
Thank you for staying with us, we appreciate your feedback and are glad to hear you enjoyed your stay!

6/10 (普通)

宿泊されたお客様

グループ旅行
気になった点 : 施設のコンディションと設備
少し古かった。 赤ちゃんのミルク用のお湯をレストランからもらう際に スタッフが親切だった。
2019 年 6 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度
日本人にはクーラーをつけなくていなくても寒く感じるかもしれない（６月中旬）。
2019 年 6 月に 7 泊滞在

10/10 (非常に良い)

Jose

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Best hotel in San Antonio. Great breakfast . I will be back
2024 年 5 月に 1 泊滞在

8/10 (良い)

Diana Lee

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Excellent location for downtown Dallas! Comfortable room and easy access to the valet. The staff was friendly and helpful.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Lanre

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Self parking was an option during booking but that was not true because only valet parking is available at the hotel.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Hugo

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We stayed here for a week and it was a great experience. From checking in, to room service, bartenders and entertainment team all of them made our stay memorable. Good food at the restaurants but main buffet could of been better. Just not much of Mexican food options. I would definitely go back.
2024 年 2 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

Cheri、Magnolia

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Convenient location and beautiful architecture. Helpful staff.
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 (普通)

Nathan

出張
気になった点 : 設備とサービス
Property is very dated, and lacks the general amenities normally associated with a 4 star hotel. Staff was great, but room decor/furniture is similar to a bad Best Western. No restaurant/bar. Location is great
2024 年 5 月に 3 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

Lauren

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Magnolia was gorgeous inside and out! Very Spacious and clean The front desk workers were just as gorgeous both men and women lol Valet were the sweetest and so helpful! Will be staying there every time I’m in Dallas!
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 (普通)

James

家族旅行
気になった点 : 設備とサービス
Dresser drawers couldn't open No drawers anywhere else to put clothes in. Front desk failed to give us wakeup call we requested so we could make it to the airport on time. No safe in room. Elevator problems on the weekend. Valet parking was excellent. No restaurant or bar inside hotel. Homeless people just outside hotel.
2024 年 5 月に 4 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 (普通)

Daniel

気になった点 : 設備とサービス
The location is perfect for a trip to the Majestic and the delightful dining at the Monarch, but this hotel is undergoing renovations so it did not have a restaurant or bar available, though they were listed in the original description. The afternoon/night clerks are adequate but not very knowledgeable about the area and seem kind of “checked out” but it may have simply been an off night. There were several indigents sleeping in the car valet area which is not really safe for them or hotel guests but it may be that Dallas has limited capacity for the less advantaged, so could be the best of a bad lot. The room was fine, but it did not include an iron though curiously it did have an ironing board, so perhaps it had recently gone missing. Bed was ok and pillows were a bit squishy but serviceable enough. Nothing truly atrocious or gross, just not a very high end experience over all.
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 (普通)

Stacy

出張
良かった点 : 清潔度
Very noisy street traffic. Elevators took forever.
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 (良い)

Julie

出張, 家族旅行
良かった点 : 清潔度
There less than 24 hours but close to passport office which is what we were Dallas for. Hotel is older but clean. Staff was super attentive and friendly. Rooms were nice and cool. Bed very comfortable. Nice and spacious rooms. Only issue, couldn’t figure out the hot water in the shower in the morning. No time to worry about it. Overall, nice stay. Most affordable option in town for the night so felt it was worth it.
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

Carla、Killeen

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority

2/10 (非常に不満)

David、Fort Wayne

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel allowed itself to be completely double booked (turning away 190 booked guests according to them). They handled it extremely poorly, offering nothing in the way of help, and blamed services like Expedia. Cost me hours of hassle and much higher cost to book last minute with many hotels being sold out.
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

10/10 (非常に良い)

Stacy

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Love the vibe and cleanliness- staff was very nice and the valet is great. Loved being able to walk to many restaurants bars and shopping.
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 (良い)

Brent

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was excellent
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 (非常に不満)

Christopher

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
MAGNOLIA HOTEL DALLAS canceled my reservation made through Expedia on my arrival since they were overbooked. This was my first time in Dallas and after 12 hours of travel and work. I made reservations (which t hey had) and I pre-paid. When I arrived they said that since I booked through Expedia, they cancelled my reservation. I could not find another hotel downtown and I had to spend over $300 on Ubers and stay at a 2 star hotel.
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 (不満)

Management

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a walking distance from the Convention Centre
2024 年 5 月に 4 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 (普通)

Alvaro、Coral Gables

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 (非常に不満)

Kemalettin

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Find some other hotel, but this! Rooms smell Marijuana, staff unprofessional, homelesses in hotel territory. No room services.
2024 年 4 月に 11 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 (普通)

Brad

出張
気になった点 : 設備とサービス、施設のコンディションと設備
The elevators didn’t work. The room was generally OK but a bit worn down for bedding and mattress
2024 年 5 月に 4 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 (非常に不満)

Lamuel

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel had no rooms available regardless of reservation
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 (非常に不満)

Mohan、Canton

気になった点 : 清潔度、施設のコンディションと設備
They did not honor Mr reservation. Said they had a computer glitch and said that they were double booked
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 (非常に不満)

Daisuke、rancho palos verdes

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overbooked, I could not check in.
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

8/10 (良い)

Juan

2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Sean

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is falling apart. It’s a joke. Elevators don’t work. Staff is unresponsive
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

Guadalupe

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 (不満)

Jacob

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Only one elevator working. Rooms need to be repaired . Bathroom vanity, AC, shower, and a smart tv would be something to look into. I understand price I paid is for the area I’m in. But would’ve definitely stayed somewhere nicer for less and would’ve been down to just spend the extra money to Uber to my destination in downtown.
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

Veronica

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 (不満)

Julia

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The valet staff were exceptionally friendly and helpful. The front desk staff were decent. There were no exceptions for an early check in. The hotel had around 26 floors. The worst part of the stay was out of 7 elevators only one was working and there was a limit of 8 people. There was about 15-20 people waiting in line to use the elevator when I arrived. It took several trips before I was able to get to the 22nd floor. My room was clean, quiet and comfortable. It was a great location, walking distance from restaurants and the JFK memorial.
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 (非常に不満)

Glenda

家族旅行
気になった点 : 設備とサービス
Location is great. Requested four times for room to be cleaned, did not happen our entire 4-night stay. Front desk staff hung up the phone when I was following up on housekeeping. Our room had a kitchen, but barely any kitchen utensils. When I requested for silverware for 2 people, we were given 1 fork, 2 spoons, 1 bread knife--- all mismatched.
2024 年 4 月に 4 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

Heidy

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The suites are amazing
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 (非常に不満)

Ruth

家族旅行
気になった点 : 施設のコンディションと設備
Elevators not working. I booked my reservation through Expedia, I paid my reservation. Check in process very difficult. Herman tried to over charged me. After I checked out they tried to charged my card with a different amount. Called the property didn’t have an explanation.
2024 年 5 月に 2 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

Margarita

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 (非常に良い)

anthony

2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Mike

出張, グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Homeless people right out door peeing on walls. Out of 8 elevators (1) worked for the whole hotel. Hour ride up and down. Tried to communicate with the front desk and said the elevator is not their problem.
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 (不満)

jeremy

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 (良い)

Thomas

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Very friendly staff. We had a suite, which was a great layout and a good amount of space. Rooms themselves were a bit tired and could use updating. Great location across the street from AT&T Center and an easy walk to Kay Bailey Convention Center. Note that there are a significant amount of homeless people in the area.
2024 年 4 月に 4 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 (良い)

Niveen

グループ旅行
良かった点 : 清潔度、設備とサービス
Area was super convenient and central to most parts of downtown. Could easily walk 10-15 minutes and even if we had to take a cab it was no more than 10 minutes to wherever we wanted to go. Lots of homeless people around innocent enough and used to it since we’re from NYC. Just didn’t really expect it lol. Rooms are a little outdated but the receptionist was really nice. Overall good stay.
2024 年 4 月に 3 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 (非常に不満)

amanda

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beware if you leave an item behind they will steal it. I called immediately after exiting my room and turning in my keys upon realizing I left behind my sunglasses. They informed me there is an online form to fill out and that they found them and would ship them to me at my cost. I thought perfect filled everything out and paid for shipping. My tracking was never sent 2 weeks later I reached out. No response to me or the lost and found company they have. I called daily with no response the mailbox being full. I have worked in hospitality myself for years and never seen Service this bad. I have now spoken with 3 different managers and they all say they will call me back and never do. It has been a wildly frustrating experience to say the least. Beware before booking a stay here.
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 (不満)

Jose Manuel

Ahora están pidiendo un deposito de 100 dólares por habitación
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 (不満)

Ruth

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The room was quite but the beds were rock hard
2024 年 5 月に 1 泊滞在
Sophia Rodriguezからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!