4/10 (不満)
Jamie
2025 年 9 月 29 日
気になった点 : スタッフとサービス
Got to hotel at 10:30pm to check in, no one was at the desk, sign said they had stepped away (totally understandable as it was late). 45 minutes go by and finally a guy comes up (apparently coming in for his shift and was 10 min late he said.) by this time there are numerous gathered to check in and some with babies and small kids! First Gentleman said sir I feel like everyone needs an apology for the excessive wait. There are families with young children and we have all waited a very long time. (Mind you this man was not being rude or even raising his voice!) the employee looked at this man and said I don’t have to apologize to anyone and if your going to take that tone with me then I refuse to check you in and you can leave the premises! The man had already been checked in and was having to get a new room because his room had never been cleaned after the previous guest left! After he told the employee this he was told he would have to wait until everyone else had been checked in!!! I told the employee to get that man taken care of first before I was checked in. So go to my room and there is a hole in the bathroom wall and the next am there are ants in my drink that I had on the table!! The regular upkeep on this hotel has definitely been neglected! I will not stay at this hotel again simply because of how that man handled the situation! Having to wait close to an hour to check in is beyond ridiculous!
Jamie
2025 年 9 月に 1 泊滞在
