BBQ/picnic area
Check availability

Reviews of HYATT house Dallas/Addison

3 out of 5
HYATT house Dallas/Addison
4900 Edwin Lewis Dr, Addison, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 1116 out of 1978 reviews" "
Rating 8 - Good. 502 out of 1978 reviews" "
Rating 6 - Okay. 167 out of 1978 reviews" "
Rating 4 - Poor. 90 out of 1978 reviews" "
Rating 2 - Terrible. 103 out of 1978 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

MERCEDES

Traveled with group
Paying for parking is a bummer and breakfast not ready on time 2 days in a row.
Stayed 3 nights in May 2024

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
I like that everything was nearby, only thing I didnt like was the smell of the carpet....it kind of had a stench to it.
Stayed 4 nights in May 2024

10/10 Excellent

Marquon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

lety

Liked: Cleanliness, amenities, property conditions & facilities
Location Was great, the apartment was great, only situation was the air conditioning that was not working properly, but ovrrall it was a very pleasant stay
Stayed 1 night in May 2024

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Parking was easy and accessable, the room was clean, and mostly quiet area.
Stayed 2 nights in May 2024

6/10 Okay

Brandi

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

victor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was clean and they have some good breakfast
Stayed 1 night in May 2024
Response from Hyatt House on May 20, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
Room was extremely spacious and many accomodations included. Grounds were well kept and lovely. The pool and hot tub were good sized and clean. Safe atmosphere for families. Only negatives were the $100 hold on card and $7 parking which neither was stated prior to room purchase. Other than that, highly recommend.
Stayed 1 night in May 2024
Response from Hyatt House on May 20, 2024
Thank you! We're glad you enjoyed your stay with us!

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
The front desk was unbelievably rude. Only one member was kind and accommodating. I shared that I would be here for a 2 week period due to an apartment lawsuit, and I could not be more displeased with the service. Awful. Rude. Impatient.
Response from LD AGM on May 12, 2024
Dear John:On behalf of Hyatt House Addison, kindly accept our sincere apologies for not being able to provide you with the high standards of hospitality which is the general norm of our hotel.We hope that you will afford us the opportunity to regain your trust in the future. If you need any further assistance, please contact the property directly.ThanksGuest Service Team

10/10 Excellent

Quinatia, Maricopa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was great
Stayed 1 night in May 2024
Response from Hyatt House on May 12, 2024
Thank you! We're glad you enjoyed your stay with us!

2/10 Terrible

Israel

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very rude the receptionist, room not clean, old facility, didn’t like it, first and las time
Stayed 1 night in May 2024
Response from LD AGM on May 10, 2024
Dear Israel:Thank you for completing a Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues have been addressed with our front desk staff.It is our hope that you give us another opportunity to serve you. Again, we apologize for the inconvenience during your stay and hope to see you during your next visit. If we can provide any assistance, please contact us directly.Best regards,Guest Service Team

10/10 Excellent

racquel

Stayed 1 night in Apr 2024

10/10 Excellent

Yi Wei

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from LD AGM on May 3, 2024
Dear Yi Wei:Thank you for completing the Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. If we can be of any assistance to you, please contact the hotel directly. We look forward to being of service to you in the near future. Best regards,Guest Services

8/10 Good

YESICA

Liked: Cleanliness, amenities, property conditions & facilities
They didn’t clean my room the next day
Stayed 2 nights in Apr 2024
Response from LD AGM on Apr 28, 2024
Dear Yesica,Thank you for completing a guest survey regarding your recent stay at Hyatt House in Addison. We are sorry to hear that you did not receive housekeeping. We hope that you will not let this stop you from visiting with us in the future. We do apologize for any inconvenience it caused you during your stay with us. If we can be of any further assistance, please do not hesitate to contact the property directly. Thanks,Guest Service Team

10/10 Excellent

santiago

Liked: Cleanliness
Good site
Stayed 1 night in Apr 2024
Response from Hyatt House on Apr 22, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Leslie

Business traveler, Traveled with family
Liked: Property conditions & facilities
Clean and safe neighborhood
Stayed 4 nights in Apr 2024
Response from Hyatt House on Apr 22, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Ricky

Stayed 1 night in Apr 2024
Response from LD AGM on May 7, 2024
Dear Ricky:Thank you for completing the Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We greatly appreciate you ranking us a 5 and it will be celebrated with the entire team. If we can be of any assistance to you, please contact the property directly. We look forward to being of service to you in the near future. Best regards,Guest Services

6/10 Okay

belinda

Liked: Cleanliness, property conditions & facilities
the breakfast buffet was over 35 minutes late on the first day and on the second day... there were people WAITING for food to be put out an hour before breakfast was to stop. I've never had this to happen at a hotel before. It was very frustrating when our plans were delayed because the breakfast buffet was empty.
Stayed 2 nights in Apr 2024
Response from lo on Apr 16, 2024
Hello Belinda,I wanted to thank you for choosing to stay at our property during your visit. It's unfortunate we were unable to meet your expectations. Over this past weekend we had to pull a member from another department . Your feedback is valuable to us and we will ensure our attendants are well versed in the area.

10/10 Excellent

Casey

Stayed 1 night in Apr 2024
Response from Hyatt House on May 6, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Latoya

Traveled with partner
Liked: Property conditions & facilities
Room was excellent rate 11 out of 10 even tho they had big knats. But customer service was great. Room was clean quiet area. Close to everything nice home away from home
Stayed 2 nights in Apr 2024
Response from l on Apr 15, 2024
Thank you Latoya, We will definitely follow up on the knats! We're glad you enjoyed your stay and hope that if travels bring you back to area, you come see us!

10/10 Excellent

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from l on Apr 15, 2024
Thank you Jacob! We're glad you chose to stay with us.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the convience and loved having a kitchen to use. Breakfast was good.
Stayed 1 night in Mar 2024
Response from LD AGM on Apr 10, 2024
Dear Mary:Thank you for completing the Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home.If we can be of any assistance to you, please contact us directly. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, amenities
Nice atmosphere, clean room.
Stayed 1 night in Apr 2024
Response from LD AGM on Apr 10, 2024
Dear Brandy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

6/10 Okay

Rebecca

Business traveler
The room was clean but I did think it is outdated. I was expecting more since it’s the Hyatt . Room was nice and quiet. The only thing I noticed that concerned me was the gap above the door. Oh and the $7.00 parking fee.
Stayed 1 night in Apr 2024
Response from Hyatt House on Apr 5, 2024
Thank you. We're glad you enjoyed your stay with us and appreciate your feedback. We will pass your concerns on to management.

10/10 Excellent

Taquilla

Stayed 1 night in Mar 2024
Response from Hyatt House on Apr 22, 2024
Thank you! We're glad you enjoyed your stay with us!

8/10 Good

Enyi

Liked: Cleanliness, property conditions & facilities
I like the style and quiet environment of this accommodation with a kitchenette. The staff is warm and friendly. The cleaning work is also good. I will choose to stay here next time if I visit Dallas.
Stayed 6 nights in Mar 2024
Response from Hyatt House on Mar 30, 2024
Thank you! We're glad you enjoyed your stay with us!

6/10 Okay

Gary

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hyatt House on Mar 29, 2024
Thank you. We appreciate for your feedback.

2/10 Terrible

Alyssa

Response from l on Apr 15, 2024
We're sorry you did not enjoy your stay Alyssa.

4/10 Poor

Jeremy

Traveled with family and small children
Disliked: Cleanliness, amenities
Room is only cleaned every 3 days… so trash builds up along with dirty towels. You also have to go to front desk every day if you want new towels/ toilet tissue. Room also had a musky smell. One day front desk didn’t even have fresh towels so we had to go to Walmart and buy some… my overall rate is 1.5/10
Stayed 4 nights in Mar 2024
Response from Hyatt House on Mar 25, 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

8/10 Good

Ann

Business traveler
Liked: Cleanliness
Overall the property looks very nice. I was shocked that it was more like an apartment complex than a hotel. I did not see anything online about having to climb stairs. Luckily they had a first floor room and parking was right outside the door. If I had to carry my luggage up the stairs by myself, I would have been very angry that this was not made clear when making the reservation. The rooms are convenient for a longer stay. The queen room had double doors and one could not close because there was not enough room between the bed and the door. The closet was filled with shelves which is nice but no room for a hanging bag.
Stayed 1 night in Mar 2024
Response from Hyatt House on Mar 25, 2024
Thank you. We're glad you enjoyed your stay with us and appreciate your feedback.

10/10 Excellent

Michael, Lake Worth

Stayed 2 nights in Mar 2024
Response from Hyatt House on Apr 12, 2024
Thank you! We're glad you enjoyed your stay with us!

2/10 Terrible

Justin, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
I've never seen such a beautiful property be absolutly trampled by a completely inept staff. While I think that all the staff with exception of a few are good there is an over all culture of noncomunication and no continuity between shifts. I had gotten a few rooms for family that was coming into town for a operation I found out I needed last minute for a brain tumor. Some of them stayed at my house and some at the rooms since i couldnt put up everyone. Because the nature of my surgery was very last minute and rquired specialist i wasnt given an exact time so i would get rooms day by day. No problem all modern hotels can keep your card on file and charge as they see fit. After being there 5 days I learned that rules where only followed, enforced, and even communicated to you depending on the staff member there that day. Breakfast at the end of the week was down to only a fraction of what they offered at begining because they according to a staff member, "save money by under ordering supplies" I imagine this is why even at 4pm some days they were out of towels and clean sheets. I had to go up to the office to get them if i wanted them and once i was told no we bring those to you. When i told them the last shift said come to front to get them they all just said nothing till one admitted we dont have anymore. I had to make a knew reservation for every room everyday through a third party because i never knew who would allow my banks visa card to be used or wouldn't.
Stayed 1 night in Mar 2024
Response from LD on Mar 19, 2024
Dear JustinWe appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations. I am truly sorry to read the issues you experienced. Be assured that this is not the type of Hyatt Brand Standard Customer Service we offer to our valued guest. On behalf of the hotel please accept my apologies for the dissatisfaction you experienced during your recent visit. We appreciate your feedback as it helps us to improve our standards. On behalf of the Assistant General ManagerKind Regards.

10/10 Excellent

Carlton

Stayed 1 night in Mar 2024
Response from LD AGM on Apr 8, 2024
Dear Carlton:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If we can be of any assistance to you, please contact the hotel directly. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

2/10 Terrible

Hien

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt House on Mar 25, 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

8/10 Good

Treena

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed our stay on the property and will stay again.
Stayed 3 nights in Mar 2024
Response from Hyatt House on Mar 25, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Mekalah

Liked: Cleanliness, amenities, property conditions & facilities
This is always a go-to location for me when I’m in the area.
Stayed 1 night in Mar 2024
Response from Hyatt House on Mar 25, 2024
Thank you! We're glad you enjoyed your stay with us!

6/10 Okay

Enyi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hyatt House on Mar 25, 2024
Thank you. We appreciate for your feedback.

4/10 Poor

Jeff

Stayed 1 night in Mar 2024
Response from Hyatt House on Mar 11, 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

6/10 Okay

Eduardo

Stayed 2 nights in Feb 2024
Response from Hyatt House on Mar 7, 2024
Thank you. We appreciate for your feedback.

2/10 Terrible

Amber

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Upon arriving with my prepaid room I was Informed they didn’t have my room .. I told The sweet front desk lady that two rooms was fine so she was able to put us in two rooms but with one bed in each room .. my reserved room was a suit with the rooms and three beds We do have a pull out couch .. perfect Call to the front desk No sheets for it ! So so frustrating! The front desk lady was apologetic but the room situation is not ok !
Stayed 1 night in Mar 2024
Response from Hyatt House on Mar 4, 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 Okay

Stephanie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Building has fallen into disrepair - peeling paint on the exterior, damaged light fixture in the unit, water temperature in the shower is difficult to regulate, shower door is hard to open and close, mildew is visible, furniture is damaged. The apartment style is different and seems nice at first, but feels a little unsafe.
Stayed 2 nights in Feb 2024
Response from Hyatt House on Mar 4, 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

8/10 Good

Jeff

Stayed 1 night in Feb 2024
Response from Hyatt House on Mar 25, 2024
Thank you. We appreciate for your feedback.

10/10 Excellent

Bea

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The place was clean and spacious. It was a great place to stay in. Thank you.
Stayed 4 nights in Feb 2024
Response from Hyatt House on Feb 28, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2024
Response from Hyatt House on Feb 22, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, room comfort
Very clean
The front desk lady is wonderful and very helpful! This hotel doesn't have an elevator but it is a wonderful hotel and very clean.
Stayed 1 night in Feb 2024
Response from Hyatt House on Feb 21, 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Property was Perfect Place to the Addison Area the only Dislike was the T.V was not up to Date like the Smart T.V where you can play your Netflix & Apple Apps
Stayed 4 nights in Feb 2024
Response from Hyatt House on Feb 20, 2024
Thank you! We're glad you enjoyed your stay with us! We will pass along your issue with the TV to management.

4/10 Poor

nate

Disliked: Cleanliness, property conditions & facilities
Not what a normal Hyatt House. Place was dirty. Staff friendly
Stayed 1 night in Feb 2024
Response from Hyatt House on Feb 20, 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

2/10 Terrible

Laura, Parker

Stayed 1 night in Feb 2024
Response from Hyatt House on Mar 25, 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

2/10 Terrible

Andrew

Stayed 1 night in Feb 2024
Response from Hyatt House on Mar 25, 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

8/10 Good

Walter

Stayed 1 night in Feb 2024
Response from Hyatt House on Feb 20, 2024
Thank you. We appreciate for your feedback.