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"It was very nice and clean place"

"Beautiful property with a great ocean view room we had. Literally took us a few minutes just to walk to the beach. The hotel was beautiful, but they could update the room and change the carpet to bamboo or wood flooring or tiles. As American citizen, I try to abide by their rigid rules of no shoes in the room and to wear a slippers. However, they need to change that white carpet or beige carpet to wood flooring. Very helpful staff. I appreciate them."

"Staff were friendly and helped to take our luggage up to our room. The lobby was very impressive with a great view. The rooms were a bit dated and old. One of the draws in the bathroom wouldn’t close unless I forced it in, which was a bit annoying. The bathroom was a good size, however the shower was small and not made for people over 5’8. Quite a bit of wear and tear on the balcony. There was a new building that was more modern but we stayed in the old one which showed signs of age. The free drinks were a nice touch. The pool and gym were great and well maintained but can get super busy. There were load of spaces in the car park and a good amount of charging ports, so super convenient. GS25 is located next to the hotel, so a good place to grab a quick snack before heading out for a road trip. Overall, I enjoyed my stay here. However walls are quite thin so you can hear people talking or kids running in the hallway."

"Our timings happened to match with the shuttle service and we were able to make full use of it. The location is convenient and the room is nice and spacious. Only issue is the pillows. They were a little too flat for us."

"Excellent stay."

"The Shilla Jeju is a truly excellent hotel, but what impressed me most wasn’t the design or the facilities it was the staff. Every single team member was outstanding. Polite, attentive, and genuinely warm in a way that went well beyond what I’d expect. I travel often to Europe and the US and have stayed at many hotels along the way, but honestly the service here was better than anything I’ve experienced at hotels in either region. The management really should look after these people they absolutely deserve a raise. Hotels like this are only as good as the team running them, and Shilla Jeju has clearly got something special. Would happily return."

"Four nights here. Very central if your wanting to stay close to cafes, public transport and shops. 15 mins by public bus from airport. Room was spacious but dated and clean. My only issue was the aircon which on first night did not work, reported to front desk as I had no sleep due to stuffy hot room. Filters were cleaned but I would say still not 100% we had to have it on 15c at all times and that was not even cold. Hate to stay there in summer if they can’t fix their aircon."

"Poolside using an umbrella in street clothes with 6 family members, only 2 swimming, we were told to stop using the umbrella. It could have been wind or it could have been not wanting non swimmers in the area. "