Dear Our guests We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management Team

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards, Hotel Management team

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards, Hotel Management team

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards, Hotel Management team

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards, Hotel Management team

Dear Mr. Hirofumi Ishizaka, Firstly we would like to thank you for choosing our hotel for your stay on 16 Aug. We felt so sorry about the loss of your property during your stay here. On behalf of hotel , we had invested all areas nearby and read the key log in. Could we have on details by contacting you directly via email for more information so we can reinvest and expand areas to research it once again. Once again we apologized that might your vacation a bit unhappy due to this situation. Hotel Management Guest Relation

Dear valued guest, Thank you for your review. In fact during the day, there are many restaurant and restaurants opened through the village and amusement park, but they are not part of the hotel. However in the evening, we have 2 restaurants managed by Mercure : - La Crique : buffet - L'Etable : a la carte (Vietnamese & Korean) Both close at 10 pm In addition we do have 3 bars which can also serve snack : - La Taverne - Sur le Fil - Roi Tapas I presume we need to improve our information upon check-in about it. Kind regards The Management Julien Pechey

Bonjour, Xin Chào!Dear Lourdes,Thank you for sharing your feedback with us! We're delighted to hear that you found our property to be well-suited for families, particularly due to our amenities. Providing a comfortable and enjoyable experience for families is one of our top priorities, and we're glad to know that you and your family were able to take advantage of our facilities. If there are any specific amenities or services that stood out to you or any suggestions you have for further improvement, we'd love to hear them. Your input helps us ensure that we continue to meet the needs and expectations of our valued guests. We hope to have the pleasure of welcoming you and your family back again soon!Best RegardHung Nguyen

Bonjour, Xin Chào!Dear Colin,Thank you for your wonderful feedback! We're thrilled to hear that you had such an amazing experience at Mercure Bana Hills. Our team takes great pride in providing exceptional service and creating memorable moments for our guests.We're delighted that you enjoyed our unique Instagram playground and the breathtaking views from atop Bana Hills. The cable car ride is indeed a fantastic experience, offering a glimpse of the stunning scenery below.We're glad our staff could assist you in settling into your room and ensuring you felt comfortable during your stay. Our pool area is definitely a highlight, perfect for relaxation and enjoying the panoramic vistas.Your feedback regarding the supermarket is duly noted. While we don't have one on-site, we're always looking for ways to enhance our guests' experience, and we appreciate your suggestion.Thank you once again for choosing Mercure Bana Hills. We hope to welcome you back for another unforgettable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.Thank youHung NguyenGuest Experience Manager.

Bonjour, Xin Chào!Dear Robert,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your input is valuable, and we'll use it to improve. If you have any specific concerns you'd like to address, please don't hesitate to reach out. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Hung NguyenGuest Experience Manager

Bonjour, Xin Chào!Dear Kim,Thank you for sharing your experience with us! We're delighted to hear that you had such a memorable time exploring all that Mercure Bana Hills and its surroundings have to offer.April does tend to be a quieter month, allowing guests to enjoy the tranquility and beauty of the area without the crowds. It's the perfect time to immerse yourself in the stunning natural landscapes, experience the local culture, and savor the peaceful atmosphere.We're thrilled that you found so much to see and do during your visit. Whether it's exploring the picturesque surroundings, indulging in delicious cuisine, or simply relaxing and taking in the breathtaking views, there's something for everyone to enjoy at Mercure Bana Hills.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another unforgettable experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Hung NguyenGuest Experience Manager

Bonjour, Xin Chào!Dear Bibiana,Thank you for your feedback. We appreciate your candid comments about your experience at Mercure Bana Hills.We apologize for any inconvenience caused by the condition of the rooms. Rest assured, we take your feedback seriously, and we will address any maintenance issues to ensure that our accommodations meet the highest standards of comfort and cleanliness for our guests.While we're glad to hear that you enjoyed the breathtaking views from our elevated location, we regret that the facilities and food options did not meet your expectations. We understand the importance of providing a wide range of amenities and dining choices to enhance our guests' experience, and we will take your feedback into consideration as we strive to improve in these areas.Thank you for bringing these matters to our attention. We are committed to continuously enhancing the quality of our offerings and ensuring that every guest has a memorable stay with us. If there's anything else you'd like to share or if there's anything we can do to assist you further, please don't hesitate to reach out.Thank YouHung NguyenGuest Experience Manager

Bonjour, Xin Chào!Dear Sayrung,Thank you for choosing to stay at Mercure Danang,Glad to know that you have had great experiences, your scores are part of the proof of that, but if possible, please share with us more.Hope to welcome you back soonHung NguyenGuest Experience Manager

Bonjour, Xin Chào!Dear Michael,Thank you so much for your glowing feedback! We're thrilled to hear that you loved your stay at our hotel. It's fantastic that you enjoyed our prime location nestled among the hills, providing breathtaking views and plenty of photo opportunities. We're delighted that you found our pool serene and relaxing, and that you were able to enjoy it without any crowds.We're glad to know that you found our breakfast offerings to your liking and that you had a chance to explore and enjoy all the other amenities and experiences we offer beyond just the Golden Bridge photos. It's wonderful to hear that you found our rides enjoyable and appreciated the variety of food choices available.We take great pride in our attentive and helpful staff, and we're pleased that they made your stay even more enjoyable. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.Thank youHung NguyenGuest Experience Manager

Bonjour, Xin Chào!Dear Ma.Eva CorazonThank you for your glowing review! We're thrilled to hear that staying at Mercure made your experience in the massive area worthwhile. It's fantastic that you enjoyed the ambiance at night, and we're especially pleased that our spacious rooms and comfortable beds contributed to a good night's sleep for you. Your satisfaction is our priority, and we can't wait to provide you with more excellent moments during your next stay. If there's anything specific you'd like to share or if you have any preferences for your future visits, please don't hesitate to let us know. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Thank YouHung Nguyen Guest Experience Manager

Bonjour, Xin Chào!Dear Jennifer,We're delighted to hear that you enjoyed the gondola ride to our hotel, had a fantastic time at our awesome pool, and savored our great breakfast! Your positive feedback means a lot to us. We strive to create memorable experiences for our guests, and it's wonderful to know we succeeded in making your stay special. We can't wait to have you back for more enjoyable moments. If you have any specific preferences for your next visit or if there's anything else you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you again soon!Thank youHung Nguyen

Bonjour, Xin Chào!Dear Van,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and the beautiful view. We can't wait to welcome you back again. If there's anything specific you loved about your experience or any suggestions you have for improvement, feel free to share. We appreciate your feedback and look forward to hosting you again in the future!Thank youHung NguyenGuest Experience Manager.

Bonjour, Xin Chào!Dear Michael,I'm glad to hear that you enjoyed your stay in Ba Na Hills and the evening walk around the French Village! It's unfortunate that the noise from other guests disrupted your experience. It's always important for everyone to be mindful of their surroundings and considerate of fellow guests. Hopefully, the management can address this issue to ensure a more peaceful environment for everyone. Overall, sounds like a memorable experience with a minor hiccupThank you.

Bonjour, Xin Chào!Dear Jeanne-MarieWarmest greetings from Mercure Danang French Village Bana Hills! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin Chào!Dear AiladaWarmest greetings from Mercure Danang French Village Bana Hills! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin chào!Dear Paing,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin chào!Dear Michael,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin chào!Dear Quoc,We would like to express our sincere gratitude for taking the time to review our hotel. Your feedback is highly appreciated as it helps us improve our services and ensure that we meet the expectations of our guests.While we are glad to hear that you had a satisfactory experience during your stay, we also understand that there were aspects that fell short of your expectations, resulting in a rating of 2/5. We apologize for any inconvenience caused and assure you that we take your comments seriously.Your feedback is invaluable to us, and we will use it as an opportunity to make the necessary improvements. We are committed to providing a comfortable and enjoyable experience for all our guests, and we appreciate your honesty in highlighting areas where we can enhance our services.We would like to assure you that your feedback has been shared with our team, and we are taking immediate steps to address the issues you encountered. Your comments will serve as a valuable reference as we strive to deliver a better experience for our future guests.Once again, we would like to thank you for choosing our hotel and for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.If you have any further comments or suggestions, please do not hesitate to reach out to us. We are always here to assist you.Best regards,Hung Nguyen (Mr.)Guest Experience Manager."

Bonjour, Xin chào!Dear Rylie Razaei,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the breakfast and our unique location. We are pleased that we could make your stay a memorable one. Besides, we regret that our accommodation is under your expectation. We hope that providing excellent service and incredible experiences to all our guests will make these feeling go away.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department

Bonjour Xin chào!Dear Susan,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation.Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,

Bonjour, Xin chào!Dear Hung,We would like to express our heartfelt appreciation for taking the time to review our hotel. Your feedback means the world to us and serves as a testament to our commitment to providing exceptional service and creating memorable experiences for our guests.Thank you for choosing our hotel for your stay and for trusting us with your accommodation needs. We are grateful for your support and for allowing us the opportunity to serve you. Your satisfaction is what drives us to continuously improve and deliver the best possible experience to all our guests.Should you have any future travel plans or require any assistance, please do not hesitate to contact us. We would be more than happy to assist you in any way we can.Once again, thank you for your kindness and for choosing our hotel. We look forward to welcoming you back in the near future and exceeding your expectations once again.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin chào!Dear Tien,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin chào!Dear Yohanes,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the location and the concept of our hotel. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. We hope to see you and your family again soon. Until then, take care!Best regards,Guest Experience Department

Bonjour, Xin chào!Dear Soon Chur,We would like to express our heartfelt appreciation for taking the time to review our hotel and for awarding us with a 5-star rating. Your feedback means the world to us and serves as a testament to our commitment to providing exceptional service and creating memorable experiences for our guests.Thank you for choosing our hotel for your stay and for trusting us with your accommodation needs. We are grateful for your support and for allowing us the opportunity to serve you. Your satisfaction is what drives us to continuously improve and deliver the best possible experience to all our guests.Should you have any future travel plans or require any assistance, please do not hesitate to contact us. We would be more than happy to assist you in any way we can.Once again, thank you for your kindness and for choosing our hotel. We look forward to welcoming you back in the near future and exceeding your expectations once again.Best regards, Hung Nguyen (Mr.) Guest Experience Manager

Bonjour, Xin chào!Dear Anuchai,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department

Bonjour, Xin chào!Dear Mark,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed cable car ride and the theme at French Village. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. We hope to see you and your family again soon. Until then, take care!SincerelyHung NguyenGuest Experience Manager

Bonjour, Xin chào!Dear Jens,Thank you for sharing your experience with us. We're genuinely sorry to hear about the inconveniences you faced during your stay. Your feedback regarding the reception team's service is taken seriously, and we apologize for any frustration caused by the confusion with your booking.We appreciate you highlighting the positive aspects of your stay, such as the quaint rooms and the enjoyable breakfast experience. Rest assured, we'll address the issues you've mentioned with our team to ensure improvements are made.We hope this isolated incident won't deter you from considering another stay with us in the future. If there's anything more we can do to make it right, please feel free to reach out directly.Warm regards,Hannah (Ms.)Guest Experience Supervisor.

Bonjour, Xin chào!Dear Hon,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Besides, we have many other activities open such as La Tavern bar, swimming pool, restaurant, sport room, however this information may not have been provided to you leading to this misunderstanding. We will take it seriously and have a solution, besides there are many restaurant options with many different prices, we hope you will come back to experience. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager

Bonjour, Xin chào!Dear Julie,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager

Bonjour, Xin chào!Dear Kuberchand,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department

Bonjour, Xin Chào!Dear LinaWarmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin Chào!Dear Tze Wei,Warmest greeting from Mercure Danang French Village Bana Hills,We're sorry to hear that you had a less than perfect experience at our Hotel. To improve our service, could you please provide more details about this experience, by contacting the hotel.We look forward to hearing from you soon.Thank You.Hung NguyenGuest Experience Manager.

Bonjour, Xin Chào!Dear Poyi,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin chào!Dear Death,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager

Bonjour, Xin chào!Dear Kiong,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager

Bonjour, Xin chào!Dear Vanesa,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for your compliment for our property, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department

Bonjour, xin chào!Dear May,Thank you for trusting and choosing our hotel as your vacation.Moreover, Thank you for bringing the issue regarding our hotel design and furniture. We sincerely apologize for the inconvenience and disappointment this has caused you.At Mercure, we strive to provide a clean and comfortable environment for all our guests, and it is disheartening to hear that we fell short of your expectations. We take your comment seriously, and we have shared your feedback with our Engineer team to investigate and rectify the situation immediately.To make it right, we will be conducting a thorough inspection of our rooms to identify and address any underlying issues that may have led to this situation.Please let us know how we can assist you further during your stay. Your satisfaction is of utmost importance to us, and we want to ensure that you have a pleasant and enjoyable experience with us.Once again, we apologize for the inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide you with the exceptional service that we pride ourselves on.Best regardsHung Nguyen (Mr.)Guest Experience Manager"

Bonjour, Xin Chào!Dear AudcharawanWarmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.

Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.I'm truly sorry to hear about the unpleasant experiences you've had. Your comfort and satisfaction are of utmost importance to us. The conditions you've described are not reflective of the kind of experience we aim to provide our guests. Regarding the unpleasant smell, we strive to ensure cleanliness and hygiene in all our rooms. The weather conditions you've mentioned might have had an unexpected impact. Your feedback has been noted and we will do our utmost to prevent such instances in the future. In terms of the construction noise, we understand how this can disrupt a peaceful stay. We usually aim to schedule such necessary work during daylight hours to minimize disturbance to our guests.We're also sorry to hear about the discomfort caused by our bed. We acknowledge that a good night's sleep is crucial for our guests, and we regret that we were not able to meet your expectations in this aspect.Please accept our sincerest apologies. We value your feedback and thank you for bringing these matters to our attention. We hope you will give us another chance to serve you better in the future.Kind regards.Hung Nguyen (Mr.)Guest Experience Manager

Bonjour, Xin Chào!Dear Ambrish,Thank you very much for your review of Mercure Danang French Village Bana Hills. We are happy to hear that you enjoyed the beauty of our property and its excellent location. We appreciate your kind words and value your review. We strive to ensure our guests have a comfortable and enjoyable stay, and we appreciate your kind words.We look forward to welcoming you back in the future! Best regards,

Dear William,Thank you for taking your time to share your experience with us at Mercure Danang French Village Bana Hills. We are delighted to learn that you enjoyed the beauty of our property and its surroundings. We understand that signage to guide visitors around the area could be improved; we strive continuously to provide a better service and make our guests’ stay more pleasant. Additionally, we recognize that our room's lighting and thermostat controls could be inconvenient; however, we are committed to making every comfort available to our guests as best as we can. We hope you will come back soon and enjoy an even better stay at Mercure Danang French Village Bana Hills.SincerelyHung NguyenGuest Experience Manager

Bonjour, Xin Chào!Dear nirav,Thank you for sharing your feedback regarding your stay with us at Mercure Danang French Village Bana Hills. We appreciate you taking the time to provide your input as it helps us to improve our services for future guests.We understand that your experience in our rooms did not meet your expectations and we apologize for any inconvenience this may have caused. At Mercure Danang French Village Bana Hills, we strive to create a welcoming and enjoyable experience for our guests. Our team works hard to ensure that each guest's stay is as comfortable and pleasant as possible, and we regret that this was not the case during your visit.We thank you again for taking the time to provide us with feedback, and we hope that you will consider staying with us again in the future so that we can provide you with a more enjoyable experience.SincerelyHung NguyenGuest Experience Manager

Dear Alexis, Thank you so much for your kind words about our French Village Bana Hills. We are delighted to hear that you had such a memorable experience and enjoyed our breathtaking views. It is our utmost pleasure to bring heaven on earth to those who visit us. We hope to have the opportunity to welcome you back soon!SincerelyHung NguyenGuest Experience Manager