中庭

フラマ リゾート ダナンの口コミ

5 out of 5
フラマ リゾート ダナン
105 Vo Nguyen Giap Street, Khue My Ward, Ngu Hanh Son District, Da Nang

口コミ

9.0

とても素晴らしい

評価 10 - 1000 件の口コミ中 604 件が非常に良い" "
評価 8 - 1000 件の口コミ中 288 件が良い" "
評価 6 - 1000 件の口コミ中 57 件が普通" "
評価 4 - 1000 件の口コミ中 24 件が不満" "
評価 2 - 1000 件の口コミ中 27 件が非常に不満" "

9.0/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Kaori

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
夜にビーチサイドで 大企業のEDM爆音パーティが行われていて 赤ちゃん連れには酷でした。。 それ以外はスタッフ、施設、とても素晴らしかったです!
2024 年 5 月に 4 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Xin Chao Mr/Ms. Kaori from the culinary heritage Furama Resort and Spa Danang!Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the EDM party held on the beach during your stay. We understand how disruptive noise can be, especially for families with babies seeking a peaceful environment.On a brighter note, we're glad to hear that you found our staff and facilities wonderful. Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding in this matter.Should you choose to stay with us again in the future, please feel free to reach out to our team in advance, and we'll do our best to ensure a quieter and more relaxing experience for you and your family.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Miyuki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Xin Chao Mr/Ms. Miyuki from the culinary heritage Furama Resort and Spa Danang!We're delighted to see your review for Furama Resort Da Nang! Your feedback is important to us, and we're thrilled that you had an excellent experience during your stay. Should you have any further comments or if there's anything specific you'd like to share about your time with us, please feel free to do so. We eagerly anticipate the opportunity to welcome you back for another memorable stay in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Seigo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful and nice scene.
Guest Relation Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Xin Chao Mr/Ms. Seigo from the culinary heritage Furama Resort and Spa Danang!Your appreciation for the beautiful and picturesque scenery at Furama Resort Da Nang is truly valued. We take great pride in creating a serene and inviting environment for our guests to enjoy during their stay. We're thrilled to hear that you found it very beautiful and nice. We hope you had a wonderful time, and we eagerly anticipate the opportunity to welcome you back for more memorable experiences in the future. Warm regards, Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

REINA

2024 年 5 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Xin Chao Ms. Reina from the culinary heritage Furama Resort and Spa Danang!Your wonderful review of Furama Resort Da Nang brings us immense joy! We are grateful for your feedback and are pleased to know you had a great stay. Our team is committed to maintaining the high standards that earned your praise. We can't wait to welcome you back soon.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Kentaro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Xin Chao Mr/Ms. Kentaro from the culinary heritage Furama Resort and Spa Danang!We are thrilled to receive your perfect review of Furama Resort Da Nang. It is wonderful to know that we met your expectations and provided a satisfying experience. We deeply appreciate your support and look forward to hosting you again for another exceptional stay.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Murakami

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
お部屋も清潔でスタッフの方もとても親切でした。
2024 年 4 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Xin Chao Ms. Murakami from the culinary heritage Furama Resort and Spa Danang!We're thrilled to hear that you found your room clean and that our staff were very kind during your stay at Furama Villas Danang!Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

8/10 (良い)

Naoko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Xin Chao Mr/Ms. Naoko from the culinary heritage Furama Resort and Spa Danang!Thank you for choosing Furama Resort Danang for your recent stay and for taking the time to rate us. We appreciate your feedback!We're glad you had a pleasant experience with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

4/10 (不満)

Harumi

気になった点 : 設備とサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Xin Chao Mr/Ms. Harumi from the culinary heritage Furama Resort and Spa Danang!Thank you for taking the time to share your rating with us. We value all feedback, and we're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would greatly appreciate any additional details you can provide to help us improve. If there's anything specific that you feel could have been better during your stay, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

6/10 (普通)

HITOSHI

家族旅行
普通でした
Guest Relation Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Xin Chao Mr/Ms. Hitoshi from the culinary heritage Furama Resort and Spa Danang!Thank you for sharing your feedback with us. While we're glad you chose to stay with us, we're sorry to learn that your experience was not as exceptional as we strive to provide. Your feedback is important, and we'd love to know more about how we could have made your stay better. Please feel free to reach out to us directly with any further comments or suggestions. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Go

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
とても居心地の良いホテルでした。 シャワーの水圧が弱めでした。その事以外は何も問題ありません。
2024 年 3 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Xin Chao Mr/Ms. Go from the culinary heritage Furama Resort and Spa Danang!We deeply appreciate for choosing Furama Resort Da Nang and for taking the time to share your feedback with us. We're delighted to hear that you found your stay to be very comfortable overall.We apologize for any inconvenience you experienced with the water pressure in the shower. Your feedback is valuable, and we will address this issue to ensure that all our guests enjoy a satisfactory experience.We appreciate your understanding and hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Masahiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
設備、ロケーション、プライベートビーチのクオリティ、オーシャンビューのクオリティ、ジムの設備の豊富さとメンテナンスの優良さ、全て申し分なし。 唯一スパのサウナの温度低すぎてサウナとして機能していない点だけが問題点
2024 年 3 月に 2 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Xin Chao Mr/Ms. Masahiro from the culinary heritage Furama Resort and Spa Danang!Thank you for choosing Furama Resort Da Nang for your recent stay, and for taking the time to share your feedback with us. We're thrilled to hear that you found our facilities, location, private beach quality, ocean view, and gym equipment to be perfect. Your satisfaction is our top priority, and we're glad to have met your expectations in these areas.However, we apologize for any inconvenience you experienced with the temperature of the spa's sauna. Please rest assured that we take your feedback seriously, and we will address this issue promptly to ensure that all our facilities meet the highest standards of quality and comfort.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

MICHIKO

2024 年 3 月に 2 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Xin Chao Ms. Michiko from the culinary heritage Furama Resort and Spa Danang!Thank you for taking the time to rate your recent stay with us.We truly appreciate your 5-star rating and are delighted that you had an excellent experience at our resort.If you have any specific feedback or requests for your future visits, please don't hesitate to reach out. We're here to ensure that every stay with us is nothing short of exceptional.We hope to have the pleasure of welcoming you back for another memorable stay in the near future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Tae

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ホテルスタッフのホスピタリティが素晴らしい
2024 年 2 月に 2 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Xin Chao Mr/Ms. Tae from the culinary heritage Furama Resort and Spa Danang!Thank you for your kind words regarding the hospitality of our staff at Furama Resort Da Nang. We are delighted to hear that you had an excellent experience during your stay with us.Being a five star resort in Da Nang, providing exceptional service and ensuring our guests feel welcomed and cared for is our top priority. Your appreciation motivates us to continue delivering outstanding hospitality to all our guests.We look forward to the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

TAKURO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Xin Chao Mr. Takuro from the culinary heritage Furama Resort and Spa Danang!Thank you immensely for awarding us with a stellar rating! Your feedback is invaluable to us and serves as a testament to our commitment to excellence in hospitality.We are truly honored to have been a part of your experience at Furama Resort Da Nang and are thrilled that we were able to meet your expectations during your stay.Should your travels bring you back to our region, it would be our utmost pleasure to welcome you once again for another unforgettable stay.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

MARIKO

良かった点 : 設備とサービス、施設のコンディションと設備
ゆっくり過ごせたし、朝食もホテルのレストランもとても美味しかったです。繁華街からは少し離れているので静かでした。 お部屋も広く、オーシャンビューのバルコニーも広くて快適でした!
2024 年 2 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Ms. Mariko,Thank you for sharing your experience at Furama Resort Da Nang. We're delighted to hear that you had a relaxing time and enjoyed our delicious breakfast and restaurant offerings.Our tranquil location, though slightly removed from the downtown area, aims to provide a peaceful retreat for our guests, and we're glad you appreciated the quiet atmosphere.It's wonderful to know that you found your room spacious and the balcony with an ocean view comfortable. We hope it provided the perfect setting for relaxation and enjoyment during your stay.We look forward to welcoming you back for another relaxing retreat at Furama Resort Da Nang in the future.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Hideyuki

2024 年 1 月に 6 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Mr/Ms. Hideyuki,Thank you for your wonderful rating! We are thrilled to learn that your experience at Furama Resort Da Nang exceeded your expectations. Your satisfaction is our utmost priority, and we are delighted that you found our services and facilities worthy of a perfect score.It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future. Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

8/10 (良い)

GENTA

グループ旅行
良かった点 : 清潔度、スタッフとサービス
素敵なヴィラでした!
2024 年 1 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear cherished guest,We are thrilled to learn that you enjoyed your stay in one of our villas at Furama Resort Da Nang. Your description of it being a "lovely villa" warms our hearts, and we appreciate your kind words.Your satisfaction is our utmost priority, and we hope to continue providing you with exceptional experiences on your future visits. If there are specific features of the villa or aspects of your stay that you would like to highlight, or if there's anything you believe we could enhance further, please feel free to share your insights.Thank you for choosing Furama Resort Da Nang, and we look forward to the pleasure of welcoming you back for another memorable stay.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Shinichi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフのホスピタリティが高く、とても素晴らしい時間を過ごす事が出来ました。またダナンに行く際は利用したいと思います。 ありがとう。
2023 年 12 月に 8 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Mr/Ms. ShinichiThank you for choosing Furama Resort Da Nang and for taking the time to share your positive experience with us. We are delighted to hear that our staff's hospitality contributed to a wonderful time during your stay.Your intention to choose Furama Resort Da Nang again for your future visits is truly appreciated, and we look forward to welcoming you back for another memorable stay.If there are specific aspects of your stay that stood out or if there's anything you believe we could improve upon, please feel free to share your insights.Thank you for being our valued guest.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

MIYUKI

2024 年 1 月に 1 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Mrs. Miyuki,Thank you for choosing Furama Resort Da Nang and for the 5-star rating! We are delighted to know that you had a wonderful experience during your stay. If there's anything specific you loved or if there are ways we can further enhance your future visits, please feel free to share your thoughts. We look forward to welcoming you back for another fantastic stay.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Takumi

2024 年 1 月に 2 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Mr/Ms. Takumi,Thank you for your perfect score! We're thrilled to know that your stay at our Furama Resort Da Nang met your expectations. Your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Best regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Shinichi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Mr/Ms. Shinichi,Thank you for choosing Furama Resort Da Nang and for the fantastic 5-star rating! Your feedback is invaluable to us.We're delighted to know that your experience lived up to your expectations. If there are any specific highlights you'd like to share or any areas where we can further enhance your future stays, please feel free to let us know. Your insights are crucial in helping us provide the best possible service.We appreciate your support and look forward to welcoming you back to Furama Resort Da Nang for another wonderful experience.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager.

10/10 (非常に良い)

ITOKAWA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear valued guest,Thank you so much for awarding Furama Resort Da Nang a perfect rating! We're thrilled to learn that your experience with us exceeded your expectations. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another fantastic experience.Warm regards.Ms. Nguyen Hoang Minh TrucGuest Relation Manager.

4/10 (不満)

HAYATO

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
あまり、清潔ではありませんし、全体的に暗い印象
2023 年 12 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Mr. Hayato Sugo,Thank you for sharing your feedback with us about Furama Resort Da Nang. We sincerely apologize for any inconvenience you experienced during your stay. We take cleanliness seriously, and we regret that we fell short of your expectations in this regard. Your comment about the overall impression being dark is duly noted, and we will work towards creating a brighter and more welcoming atmosphere for our guests.Your insights are invaluable, and we are committed to addressing the issues you've raised to improve our services. We appreciate your honesty and hope for the opportunity to welcome you back in the future, providing you with a more positive and enjoyable experience.Warm regards.Ms. Nguyen Hoang Minh TrucGuest Relation Manager.

10/10 (非常に良い)

Kuniko

良かった点 : 清潔度
2023 年 12 月に 2 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear valued guest,Thank you for choosing Furama Resort Da Nang and for graciously awarding us a perfect 5-star rating. Your positive endorsement is truly appreciated, and we are delighted to have had the opportunity to host you.If there are specific moments or features of your stay that you would like to highlight, or if there's anything you believe we could enhance further, please feel free to share your insights.We look forward to the pleasure of welcoming you back to Furama Resort Da Nang for another exceptional stay.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

Hiroshi

良かった点 : 清潔度、スタッフとサービス
別世界を味わえる
2023 年 12 月に 3 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Mr/Ms. Hiroshi,Thank you for choosing Furama Resort Da Nang and for sharing your positive experience with us. We are thrilled to receive your rating and are delighted to hear that you enjoyed a different world during your stay with us.Creating memorable and unique experiences is our goal, and we are pleased to have achieved that for you. If there is anything specific that stood out to you or any areas where we can further improve, we would appreciate your insights.We look forward to welcoming you back to Furama Resort Da Nang for another exceptional stay. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know.Best regards,Ms. Nguyen Hoang Minh TrucGuest Relation ManagerFurama Resort Da Nang

10/10 (非常に良い)

Taeko

2023 年 11 月に 4 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Ms. Taeko,Thank you for your 5-star rating! We are delighted to hear that you had a fantastic experience at Furama Resort Da Nang. Your positive feedback is highly valued, and we appreciate your trust in our services. We hope to have the pleasure of welcoming you back for another exceptional stay in the near future.Best regards,Ms. Nguyen Hoang Minh TrucGuest Relation ManagerThe Culinary Heritage Furama Resort Da Nang

10/10 (非常に良い)

HIROMI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
受付の方に、困った時に相談したのですが、言葉も分からない私たちに Google翻訳を使って 理解してくださり、とても親切に長い時間調べてくださってとても助かりました。素敵なホテルでした。
2023 年 11 月に 4 泊滞在
Guest Relation Managerからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Mrs. Hiromi,Thank you for choosing Furama Resort Da Nang for your stay and for taking the time to share your positive experience. We are delighted to learn that our team, especially at the reception, could assist you effectively despite the language barrier. Your kind words inspire us to continue providing exceptional service, and we are thrilled to have contributed to making your time with us memorable. It is our pleasure to ensure your comfort, and we look forward to welcoming you back to our wonderful hotel.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation ManagerThe Culinary Heritage Furama Resort Da Nang

10/10 (非常に良い)

SHINICHI

2023 年 10 月に 3 泊滞在
Ms. Nguyen Hoang Minh Truc -Guest Relation Managerからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear cherished guest, Mr. ShinichiYour perfect score and kind words have touched our hearts deeply. We are truly honored to have been a part of your journey at Furama Resort Da Nang. Your happiness is our ultimate reward, and your review is a testament to the dedication of our team.We eagerly await the opportunity to welcome you back, so we can continue creating beautiful memories together. Your smile is our inspiration, and your satisfaction is our mission.With heartfelt gratitude,

10/10 (非常に良い)

koichi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
日本語対応可能なスタッフも居た。
2023 年 9 月に 2 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 9 月 24 日)
Xin Chao Mr / Mrs Koichi san from the fabulous Furama resort Danang !We are so happy to hear from you in such a positive way. Thank you for the feedback.Please allow us to invite you to come back – we always take especially care of returning guest.Sincerely on behalf of the Team, Le Kim Phuong ( Ms)Director of roomsFrom the Furama Resort & Spa – not only a popular beach hotel but also with a famous convention center.

10/10 (非常に良い)

Naohiro

2023 年 9 月に 3 泊滞在
Ms. Nguyen Hoang Minh Truc -Guest Relation Managerからの返信 (投稿日 : 2023 年 10 月 15 日)
Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you had an exceptional experience at Furama Resort Da Nang. It's our utmost priority to provide an unforgettable stay for our guests, and your positive feedback is truly heartwarming.Your kind words inspire us to continue delivering exceptional service and memorable moments. We look forward to welcoming you back for another delightful stay, filled with warmth, luxury, and outstanding experiences.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

10/10 (非常に良い)

TAKASHI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
平日の1泊の為か、部屋をグレードアップして頂き、最高の旅行となりました。
2023 年 9 月に 1 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Takashi san, Thank you so much for your recent stay at the Furama resort . We are very glad to hear that you had a wonderful stay with us We look forward to your next visit and wish you the best in your business and personal endeavors. Sincerely,Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

Takako

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
大手のホテルに比べるとやや垢抜けない感じはあるもののそれが逆にダナンという土地に合っていて、ゆっくりするのにてとも良いのんびりしたホテルで気に入りました。 ただ、英語がきちんと通じるスタッフが意外に少ない印象。それから、ホテルの責任ではないけれど韓国人客がとにかく多かった。インフィニティプールでいつまでも写真撮影していたり何度注意されてもプールに飛び込んだり、正直こちらが肩身の狭い思いをすることも多かったです。
2023 年 8 月に 4 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 8 月 20 日)
Dear Mr/ Ms Takako san, We would like to thank you for your recent stay at the Furama Resorts Da Nang. We appreciate that you included our resort on your vacation journey.We hope that the accommodation and services met with your expectation and that you will cherish the memories of your visit for many years to come and we would be thrilled to welcome you back sometime in the future. Please do not hesitate to contact us for further assistance and thank you once again for staying with us during your visit in Da Nang. We look forward to your next visit and wish you the best in your business and personal endeavors.Sincerely,Le Kim Phuong (Ms)Director of rooms

6/10 (普通)

Kiyomi

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
清潔感は比較的あった
2023 年 8 月に 4 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Mr/ Ms Kiyomi,We would like to thank you for your recent stay at the Furama Resort Da Nang. We appreciate that you included our resort on your vacation journey. We trust that you have truly enjoyed your stay and you had a safe trip back home.We are regret to see that you gave us 3 out of 5. There must be something made you not satisfied then please help us t share more details . Your comments will help us improve our weaknesses as well as to highlight our strengths.we hope to see you again in the near future to show you our improvement and, hopefully, you will enjoy your time with us in the next visit.Sincerely,Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

Hiroko

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ラグーンプールもあり、木陰の中で楽しめました。 スタッフの方々もいつも笑顔で何を尋ねてもご親切で対応も早く助かりました。 初めてのベトナム旅行でしたが、また次もこちらに宿泊したいくらい素敵なバカンスを過ごすことかできました。 ありがとうございました。
2023 年 8 月に 3 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 8 月 20 日)
Dear Mr/ Ms Hiroko,We would like to thank you for your recent stay at the Furama Resort Da Nang. We appreciate that you included our resort on your vacation journey. We trust that you have truly enjoyed your stay and you had a safe trip back home.We hope that that the accommodation and services met with your expectation and we hope you will cherish the memories of your visit for many years to come and we would be thrilled to welcome you back sometime in the future.By this chance, we would like to share our new facilities that have just been completed and put into operation to diversify the enjoyable experience during your stay: V-senses is an up-scale wellness -Spa, with a focus on holistic and sustainable physical balance and improvement through mindful physical, psychological, and spiritual activities. The Champa inspired infrastructure, V-senses strives to awaken beauty and health from within. Open daily from 09:00 to 22:00.We are also the first hotel in town to bring back sumptuous daily seafood & steak buffet dinner with entertainment of cham dance performance while enjoying the culinary journey at the lavish Café Indochine restaurant from 18:30 to 22:00.Please do not hesitate to contact us for further assistance and once again thank you for staying with us. We look forward to your next visit and wish you the best in your business and personal endeavors. Sincerely,Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

Takaaki

2023 年 8 月に 5 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Mr Miyazawa san, I appreciate that you included our fabulous Furama resort for your vacation journey !I hope that that the accommodation and services met with your expectation and I hope you will cherish the memories of your visit for many years to come and I would be thrilled to welcome you back sometime in the future.Please do not hesitate to contact us for further assistance and once again thank you for staying with us. We look forward to your next visit and wish you the best in your business and personal endeavors. Sincerely,Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

Takuma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 7 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 8 月 12 日)
Dear Mr/Ms Takuma san, We would like to thank you for your recent stay at the Furama Resort & VIllas Da Nang. We appreciate that you included our resort & villas on your vacation journey. We trust that you have truly enjoyed your stay and you had a safe trip back home.We hope that that the accommodation and services met with your expectation and we hope you will cherish the memories of your visit for many years to come and we would be thrilled to welcome you back sometime in the future.Please do not hesitate to contact us for further assistance and once again thank you for staying with us. We look forward to your next visit and wish you the best in your business and personal endeavors. Sincerely,Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

Yuya

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフがみな親切だった
2023 年 7 月に 4 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear Yuya san,We would like to thank you for your recent stay at the Furama Resort Da Nang. We appreciate that you included our resort on your vacation journey. We trust that you have truly enjoyed your stay and you had a safe trip back home.We hope that that the accommodation and services met with your expectation and we hope you will cherish the memories of your visit for many years to come and we would be thrilled to welcome you back sometime in the future.Sincerely,le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

KIYOHIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 4 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Mr/ Mrs Kiyohiko san, We appreciate that you included Furama on your vacation journey !We trust that you have truly enjoyed your stay and you had a safe trip to your next destination. We hope that the accommodation and services exceeded your expectations and you will cherish those memories for many years to come. We would be thrilled to welcome you back sometime in the future.By this chance, we would like to share our new facilities that have just been completed and put into operation to diversify the enjoyable experience during your stay: V-senses is an up-scale wellness -Spa, with a focus on holistic and sustainable physical balance and improvement through mindful physical, psychological, and spiritual activities. The Champa inspired infrastructure, V-senses strives to awaken beauty and health from within. Open daily from 09:00 to 22:00.We are also the first hotel in town to bring back sumptuous daily seafood & steak buffet dinner with entertainment of cham dance performance while enjoying the culinary journey at the lavish Café Indochine restaurant from 18:30 to 22:00.Please do not hesitate to contact us for further assistance and once again thank you for staying with us. We look forward to your next visit and wish you the best in your business and personal endeavors. Sincerely,Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

Koki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 5 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Mr/ Mrs Koki ,We would like to thank you for your recent stay at the Furama Resort Da Nang. We appreciate that you included our resort on your vacation journey. We trust that you have truly enjoyed your stay and you had a safe trip back home.We hope that that the accommodation and services met with your expectation and we hope you will cherish the memories of your visit for many years to come and we would be thrilled to welcome you back sometime in the future.By this chance, we would like to share our new facilities that have just been completed and put into operation to diversify the enjoyable experience during your stay: V-senses is an up-scale wellness -Spa, with a focus on holistic and sustainable physical balance and improvement through mindful physical, psychological, and spiritual activities. The Champa inspired infrastructure, V-senses strives to awaken beauty and health from within. Open daily from 09:00 to 22:00. We are also the first hotel in town to bring back sumptuous daily seafood & steak buffet dinner with entertainment of cham dance performance while enjoying the culinary journey at the lavish Café Indochine restaurant from 18:30 to 22:00.Please do not hesitate to contact us for further assistance and once again thank you for staying with us. We look forward to your next visit and wish you the best in your business and personal endeavors. Sincerely,Le Kim Phuong (Ms)Director of rooms

8/10 (良い)

HIROYUKI

2023 年 7 月に 3 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Mr/Mrs Hiroyuki,We appreciate that you included Furama on your vacation journey!We trust that you have truly enjoyed your stay and you had a safe trip back home. We hope that that the accommodation and services met with your expectation and we hope you will cherish the memories of your visit for many years to come and we would be thrilled to welcome you back sometime in the future.Please do not hesitate to contact us for further assistance and once again thank you for staying with us. We look forward to your next visit and wish you the best in your business and personal endeavors. Sincerely,Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

Kazutoshi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Mr/Mrs Kazutoshi,We would like to thank you for your recent stay at the Furama Resort Danang. We appreciate that you have included our resort on your journey. We trust that you have truly enjoyed your stay and you had a safe trip to your next destination.We hope that the accommodation and services exceeded your expectations and we hope you will cherish those memories for many years to come. We would be thrilled to welcome you back sometime in the future.By this chance, we would like to share our new facilities that have just been completed and put into operation to diversify the enjoyable experience during your stay: V-senses is an up-scale wellness -Spa, with a focus on holistic and sustainable physical balance and improvement through mindful physical, psychological, and spiritual activities. The Champa inspired infrastructure, V-senses strives to awaken beauty and health from within. Open daily from 09:00 to 22:00. We are also the first hotel in town to bring back sumptuous daily seafood & steak buffet dinner with entertainment of cham dance performance while enjoying the culinary journey at the lavish Café Indochine restaurant from 18:30 to 22:00.We look forward to your next visit and wish you the best in your business and personal endeavors.Sincerely,Le Kim Phuong ( Ms)Director of rooms

6/10 (普通)

Shigeki

家族旅行
良かった点 : スタッフとサービス
老舗リゾートとは言うものの、施設のあちこちでの陳腐化(現にリノベーションの工事が行われていている)、硬直的なサービス(ブッフェでは、皿を下げることには熱心だが、コーヒーになかなか入れにこないなど)が目立った。 最終日には、レイトチェックアウトにはすぐに応じてくれたところは評価するが、全般的に言って、はーど、ソフト面での向上を望む。
2023 年 6 月に 2 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 6 月 14 日)
Dear SHigeki san, I would like to thank you once again for choosing the Furama Resort Da Nang during your vacation journey in Vietnam.On behalf of Furama Resorts Da Nang, please accept my apology for your unpleasant stay at the hotel . We strive to ensure that all our guests’ experience exceeds their expectation during their travels and we fell short of our goal this time.As much as we regret the inconvenience of the construction would may caused to our guests some problems , these works have become essential for the upgrading of our facilities and we are pleased to be able to offer great new surroundings to all our guests as soon as these works will be done.Therefore, we hope to see you again in the near future to show you our improvement and, hopefully, you will enjoy your time with us in the next visit.Sincerely, Le Kim Phuong ( Ms)Director of rooms

10/10 (非常に良い)

HAYATO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a very clean and nice facility
2023 年 5 月に 2 泊滞在
Furama Resort Danangからの返信 (投稿日 : 2023 年 5 月 10 日)
Greetings from Danang HAYATO, It is a pleasure to hear from you and I wish to thank for the effort taken to write a review. As a hotel, we always strive to meet and exceed guest expectations. Your positive comment, particularly about Clean and nice facilities certainly will motivate us to continue like this. Please contact us directly if you wish to return, we will make sure you will not regret it. Sincerely on behalf of the Team, , Mr Vu, Revenue Director Your Furama Resort & Spa, the hotel with possibly the friendliest team in Danang.

4/10 (不満)

Yoshinori

2023 年 4 月に 5 泊滞在
KimPhuongLeからの返信 (投稿日 : 2023 年 6 月 5 日)
Dear Mr/ Mrs Yoshinori,We would like to thank you for your recent stay at the Furama Resorts Da Nang. We appreciate that you included our resort on your vacation journey.On behalf of Furama Resorts Da Nang, please accept my apology for your unpleasant stay at our property. We are very appreciate if you can help us to share more details of your unhappiness so that we can focus much on that to improve our services in the future.Please do not hesitate to contact us for further assistance and thank you once again for staying with us during your visit in Da Nang. We look forward to your next visit and wish you the best in your business and personal endeavors.Thank you and best regards,Le Kim Phuong(Ms)Director of rooms

8/10 (良い)

Kiso

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
施設面の古さは気にならなかったが、部屋の清掃状況の甘さを感じた。
2023 年 5 月に 3 泊滞在

10/10 (非常に良い)

rie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても親切で、快適に過ごせました!
2023 年 4 月に 6 泊滞在

10/10 (非常に良い)

??

2023 年 3 月に 3 泊滞在
Furama Resort Danangからの返信 (投稿日 : 2023 年 5 月 10 日)
Dear Guest, Thank you for choosing to stay with us and for taking the time to review us. We are so proud of the services that you mentioned. We look forward to welcoming you back again soon. Kind regards, Sincerely on behalf of the Team, , Mr Vu, Revenue Director From the beach hotel with the lushest gardens in DaNang.

2/10 (非常に不満)

Takuya

良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
フロントスタッフが最低だった。 使用できないルームキーを渡したのにも関わらず、謝りもしない。 プールサイドバーのスタッフ同士で喧嘩していた。 雰囲気は良いが、スタッフは2つ星レベルです。 日本人御用達ではもう決してない。
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Yoko

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
広い敷地とプライベートビーチは喧騒を離れてとてものんびり過ごせました。 街中へも出やすいです。
2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

MASUMI

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
歴史あるホテルで、とても広々しています。設備は古いですが、清掃が行き届いており、快適に過ごせました。スタッフの方はフレンドリーで楽しかったです。シャワーの水圧は弱めですが、慣れれば大丈夫でした。
2023 年 2 月に 6 泊滞在