Check in - 5/5
Amenities 3/5
Area around 3/5
Housekeeping 5/5
Service staff 4/5
Pool 3/5
Check out 2/5
My only unhappiness was during checkout where the front office insisted we took their "smoke free mask" (something they provide as a fire safety equipment)
Although it was on my onus to check if that was provided upon check in, i am on a holiday, why would i want to check if every small item was there at check in. I really didnt take the masks, and i had to explain time and time again to dispel the situation.
I suggest the hotel review how they manage this situation, and for people booking the hotel, please be careful as it may be some tourist trap to make you pay
Nevertheless, this incident aside, the room, location, staff are great