2/10 (非常に不満)
Melissa J.
2025 年 7 月 26 日
気になった点 : 清潔度
Terrible communication and cleanliness. Only good part of this experience was the home was in a great location and the amenities. I should have known the host communication would be bad when I had to ask for the address two hours after check in. We arrived around 11:30pm tired and ready to sleep. My son pulled back the covers to find dirt and hair on the sheets. My sheets did as well. It was late and the sheets in the closet had some hairs too. We wern’t happy but took some pics and video and slept in the recliners. I texted the host within an hour of our arrival. I asked for her to refund us for one night and we would buy our own sheets and blankets to salvage the trip. Her reply was this never happens with no offer remedy. We found crumbs on the end table and a cup with hair and dirt in the cabinet. The comforters and towels were grayish and didn’t look washed. After a night in the recliner, my son slept on a blow up mattress and I a blanket covering the entire bed. We did tell the host the rest of the house was clean, but the beds were most important. The host asked for me to send the pics and video which I tried to do in the app. I finally had to contact VRBO to send me an email to pass to the host and nothing for over a week and a half. Vrbo told me she was blaming my dig. Vrbo gave me her email, and I passed on all the evidence, a pic of my dog and her hairs with no response. I tried to resolve this instead of leaving her a bad review, but no luck.
Melissa J.
2025 年 7 月に 3 泊滞在