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Great location in town. Easy walk to ski bus shuttle, shopping and restaurants. Very good breakfast. Fun and lively bar. Best concierge manned by Lorenzo.
Erik
Stayed 8 nights in Feb 2024
8/10 Good
Robert
Traveled with partner
Feb 14, 2024
Liked: Cleanliness, staff & service, amenities
Old world charm, location, jacuzzi tub, architecture, interiors.
It is not clear why the hotel was given a high score by previous visitors. We stayed there for 3 nights. In the room: 1) no air conditioner 2) no refrigerator 3) no kettle or coffee machine for drinking 4) no water bottle for guests. I asked the reception and received a strange answer: "No one in our hotel has one" but in the hallway I saw that the maid had taken out a kettle from a nearby room... 5) The bathtub in the bathroom is very narrow, rounded at the bottom and slippery and very dangerous without grip handles in case of slipping. We are an elderly couple and could they offer a room with a shower. Dining room: 1) Very few products 2) Sausage with a spoiled taste 3) Dry omelet with a strange taste 4) The next day we arrived at the dining room at 8:30 when the meal ends at 10:00 and there was no juice, no omelet and no sausages. We were told by the waiters impatiently that there was a large group before and they finished everything !! It is strange ! 5) Coffee is prepared only by the waiters and they move around and only arrange tables. It is not clear what needs to be arranged in orderly tables. Why not fill in missing products? Why not offer coffee to diners? And why not make coffee? 6) Are the waiters running around and yelling at each other? Too bad. Parking: five minutes away from the hotel because all the streets in the settlement are one-way and the hotel charges 20 euros for a parking lot that they have in the hotel itself. Another method to charge an additional
Received a super loud room ( Highway noise) that was also super hot (afternoon sun) with no AC. Complained and got slightly better room just vacated by another who complained.
I’m not sure they have a clue about what VIP means.
This is a beautiful hotel right in the center of town and is a super price considering the quality of the hotel. The staff is friendly and knowledgeable and the breakfast is great and is held in a beautiful room.
Wonderful experience. This is a charming hotel. The room was spacious, comfortable and clean. The staff was attentive and very kind. The breakfast was amazing.
Located right in the heart of town, close to restaurants and shops. There was parking on site. The views were spectacular.
Patricia J.
Stayed 2 nights in Jun 2022
10/10 Excellent
Sandra
Feb 27, 2022
Liked: Cleanliness, staff & service
The room was extremely clean and well kept. The maid service was amazing! The concierge was so friendly and helpful. The lounge is a very happening bar scene in the evenings with a DJ playing music! I lost my wallet while walking around the town and the concierge posted on the Cortina Facebook page and was noticed it had been turned into the police station. He personally walked us there to get it and it was completely in tact. Nothing taken. Great service from the concierge!
Central hotel with friendly attentive professional staff . Traditional hotel with an eye for detail . Would definitely consider staying here again . Special mention to Lorenzo ( concierge) and Fabrigio ( waiter ) for their excellent customer service . Thank you again for a beautiful week in Cortina .
Very nice stay at this hotel. Room, Breakfast, Dinner all was excellent, For the staff I give a very great compliment as they have been very nice, attentive at all time an helpful.
Peter
Stayed 4 nights in Oct 2019
Response from Gherardo Manaigo- Owner/Manager on Oct 23, 2019
Thank you very much for your kind words.
Kindest regards.
The customer service was fantastic! Overall, while the bed was a bit uncomfortable, the hotel was great and the service was absolutely superlative. When I explained that my room was a bit loud, the staff immediately upgraded me to a more accommodating and quieter room. The staff was genuinely friendly and eager to make my stay enjoyable. I would definitely recommend this hotel and the prices were exceptionally reasonable.
Friendly staff and large room. Do find a local parking area before checking in. They will give you instructions on how to find the hotel lot when checking in.
Bruce
Stayed 1 night in Sep 2018
Response from Gherardo on Oct 12, 2018
Thank you for your kind words.
We wait for you one more time in our hotel.
Kind regards
Single en-suite room was spacious with wardrobe, desk and two chairs. The en suite bathroom was also spacious with a bath and hand held shower attachment. Breakfasts were excellent with a wide variety of cereals, fruits, seeds, etc.etc.... All in all a great place to stay.
Brian
Stayed 7 nights in Jul 2018
Response from Gherardo Manaigo Owner/Manager on Jul 28, 2018
Thank you very much for your kind words, Mr. Brian. Come back to see us soon!!!
Kind Regards.
This is a great place to be if you want to be in the center of the action. We were treated very well and stayed in a room with a balcony and a view of the surrounding mountains. I would stay here again in the future as there really is no better location in Cortina as for being within walking distance of all the restaurants and shopping. Our room was on the corner of the hotel and we had great views out to the plaza and to the surrounding mountains. The hotel is an elegant old world style place with wide corridors and surfaces of beautiful wood and marble. The included breakfast was a very good buffet style with personal service for Cappuccinos etc. You can take the breakfast either on the terrace or in the beautiful dining room. The man at the front desk was very nice to us and helpful with the free parking and selecting a great room for us. We will be back for skiing.
I would definitely stay here again. For a single room, it was pretty big. Only complaint is that there wasn't a shower curtain over the tub. So it was difficult stand up for a show and not get water all over the bathroom. Breakfast was good!
Verified traveler
Response from Gherardo on Apr 20, 2017
Thank you very much. We will be fixing the shower issue soon.
too expensive for the size and comfort of the room
booked a 2 bed room (king + twin bed) room but when we arrived (late night check-in) the room was not available. 'software issues' was the excuse and they were pretty booked because they did host an ice-curling event on that weekend. They were nice and helpful and finally we got a twin bed room which worked for the night. But it was a much smaller room and much less comfort considering what we had paid for. We did not get any refund except for free parking in the hotel garage (22EUR/day). That's a rip-off provided the 220EUR we paid per night for a room little larger than that twin bed.
People were nice and helpful that's why I rate them 2/5.
Really enjoyed our stay in this very charismatic hotel with lots of history. The location is just brilliant and the staff are fantastic. Lorenzo the concierge really made our stay, he couldn't have been more helpful and did everything for us from booking restaurants to ski lessons and arranging our transfers. The breakfast is also great. Will definitely stay again in our next trip to Cortina.
This is one of the historical hotels in Italy. It is indeed a nice hotel but is like opening a door into the 70s. If you like that style is the place for you. Breakfast is good, rooms are decent but smallish and the Wi.Fi. works just about. Very good concierge service. It is located in the hearth of Cortina which is its huge plus
From the friendly welcome to the fantastic whirlpool bath everything was excellent. The bar was friendly with staff who spoke perfect english. The dining room was gracious and sumptuous at the same time, and the breakfast absolutely perfect, with a wide choice of things including exotic fruit. I shall definitely return next year with friends- or if I get a chance even this year.
The location is good, the parking is convenient, and the breakfast is okay, but I felt bad because of the short female employee wearing glasses who didn't bring coffee for 2 days at the breakfast restaurant. I know for sure what racism is.