I had booked through Expedia and had paid it before arriving there. However I got another charge on my card. I have email the property and called them which they keep telling me the manager is not available. This is an urgent matter I got charged twice for my stay. Im trying to get this resolved and Im not getting any answers. Please let me know what else you would need from me to resolve this issue. Thank you
Esmeralda
2025 年 8 月に 3 泊滞在
10/10 (非常に良い)
gessete
カップルで旅行
2025 年 8 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and cold room the staff is very friendly, not nosey at all loved our first stay we will be back
gessete
2025 年 7 月に 1 泊滞在
8/10 (良い)
BATUHAN、plano
家族旅行
2025 年 7 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was easy and smooth , will be back ,
BATUHAN
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
gracie
カップルで旅行
2025 年 7 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stay here every time I come and the staff there is always so pleasant and helpful. The room is always clean, great breakfast and walking distance to the beach!!
gracie
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
GILBERTO
家族旅行
2025 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
GILBERTO
2025 年 7 月に 3 泊滞在
4/10 (不満)
Jennifer
2025 年 7 月 25 日
気になった点 : 清潔度、施設のコンディションと設備
I would not stay here again. Pictures don’t match what you get. Room smells very musty & like mildew. Carpet ripped in areas, tile in bathroom cracked, a/c unit looked like it was about fall off the wall. Overall incredibly rundown. Our room was near the tiki hut bar and the music played until about 10-10:30 but the noise from the patrons continued until 1:30 in the morning.
Jennifer
2025 年 7 月に 1 泊滞在
2/10 (非常に不満)
Kelsey
家族旅行
2025 年 7 月 23 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We booked for 2 nights and only stayed one. Couldn’t stand it. There was mold around the bath tub, the beds sank in the middle, found a fingernail on our bed, and the bathroom sink didn’t drain. The people at the front were nice and worked with us because they didn’t have a room ready for us when we checked in at 430pm. Would never stay here again. The location is great though.
Kelsey
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
Michelle
カップルで旅行, 家族旅行, グループ旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is very helpful. The breakfast was really good. Close walk to the beach.
Michelle
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Natalie
2025 年 7 月 14 日
Natalie
2025 年 7 月に 1 泊滞在
6/10 (普通)
Janice
2025 年 7 月 10 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Janice
2025 年 7 月に 3 泊滞在
8/10 (良い)
Joshua
カップルで旅行, 家族旅行
2025 年 7 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Overall this hotel is great for the price and the room layout was wonderful. Beds were soft, bathroom had good Dove brand minis, and the full size fridge came in handy. AC worked well too! But there were two rather descent drawbacks: 1) The check in was horrible. The woman was very friendly, however we had already paid for our rooms (did so the morning of because someone called stating they had to run the charges or forfeit the room- so I went ahead and let them charge the rooms early) and she and her coworker insisted on swiping my card again stating it was for incidentals. I have fraud alert on my card to go off if anything over a certain limit occurs (especially on vacations-great idea and works well) it went off stating another charge was attempted by the hotel for the nights fee that was already paid. They insisted that’s not what they’re doing but they tried it three different times. I was frustrated, I let them process the charge again but stated if it did not roll off in the morning then it is fraud. They did this for all three rooms. 2) i asked when booking the reservation months ago for the rooms to be together(had 3 then added a fourth last minute). They not only didn’t have them close together but all on different floors. We weren’t thrilled at all. Total check in time took close to 45 minutes. We would recommend the hotel itself but we personally won’t be back due to the service.
Joshua
2025 年 6 月に 1 泊滞在
10/10 (非常に良い)
Albert
カップルで旅行
2025 年 7 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very good
Albert
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
Phylicia V
2025 年 7 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Phylicia V
2025 年 6 月に 1 泊滞在
6/10 (普通)
Eleanor
カップルで旅行
2025 年 7 月 2 日
良かった点 : 清潔度、設備とサービス
One morning breakfast area was messy, out of forks , one morning the building had a trembling when questioned acted they didn’t know also got the same reaction when we informed them exit by the ice machine was stuck very hard opening, your suppose to try very hard, eventually it will open which is so dangerous
Eleanor
2025 年 6 月に 3 泊滞在
8/10 (良い)
Mohan Kumar
2025 年 7 月 2 日
Mohan Kumar
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Vidya Prakash
小さなお子様連れの家族旅行, グループ旅行
2025 年 7 月 2 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel was Clean, Spacious, well maintained & Food was good !
The hotel has the best group of Reception staff. The property owner and the guests were lucky in having such a great staff
Vidya Prakash
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Estella
2025 年 7 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It felt safe around the area. Thoroughly enjoyed my stay. May do this annuallly now.
Estella
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Alphonso
2025 年 6 月 25 日
Alphonso
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Erendira
2025 年 6 月 23 日
Erendira
2025 年 6 月に 1 泊滞在
8/10 (良い)
james
2025 年 6 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly desk help. Convenient to the beach. No early coffee pots going for those who want a sunrise stroll with coffee. Asked for and received some view of the water from room!! Thank you! JH
james
2025 年 6 月に 2 泊滞在
8/10 (良い)
Ariel
家族旅行
2025 年 6 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly employees, always a great place for family