「I ,with my family, arrived this hotel after 6 hours drive. However staff said she can’t find our reservation.
She requested to ask Hotels.com. Hotels.com staff supported us and sent us Facility ID and Reservation Code that is different from Reservation Number. Hotels.com said Reservation is sent electronically.
After 1 hour, Finally hotel’s manager found our reservation on her own computer.
I asked the staff what was problem and whose problem.
She said 2 different company uses different...
「I ,with my family, arrived this hotel after 6 hours drive. However staff said she can’t find our reservation.
She requested to ask Hotels.com. Hotels.com staff supported us and sent us Facility ID and Reservation Code that is different from Reservation Number. Hotels.com said Reservation is sent electronically.
After 1 hour, Finally hotel’s manager found our reservation on her own computer.
I asked the staff what was problem and whose problem.
She said 2 different company uses different...
masahiro