2/10 (非常に不満)
Nayara
カップルで旅行, 家族旅行
2025 年 1 月 2 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I cannot stress enough how appalling our stay was. We booked for 2 nights for 4 people, yet it was set up for only 3. One of us was left without basic essentials—no towels, no bed linen, and not even a pillow. Worse still, the bed for the fourth person was a dirty mattress cover paired with an old duvet that had no cover. To make matters worse, all towels were face towels!
The property was freezing cold, with the thermostat inaccessible and a notice stating that the temperature should not be altered. Despite being indoors for long periods, the temperature never rose above 15°C.
The state of the property was equally abysmal. It reeked of mothballs, a stench so overpowering that it made one of us physically nauseous. The kitchen was woefully unequipped, lacking basic items—no salt, oil, paper towels, or hand towels.
We wasted over 4 hours of our New Year’s Eve attempting to resolve these issues with both Expedia and the property manager, Joivy. Joivy’s behaviour was filthy—they repeatedly dismissed our concerns and insisted the property was prepared for four people, despite the glaringly obvious lack of essentials for the fourth guest. They eventually promised to provide the missing items for the second night, but unsurprisingly, this promise was never fulfilled.
This was the worst accommodation experience I have ever had. Zero professionalism and zero accountability. This property is a disgrace, and neither the hosts nor Expedia did anything to rectify the situation.
Nayara
2024 年 12 月に 2 泊滞在