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ヒルトン コロンバス アット イーストンの口コミ

4 out of 5
ヒルトン コロンバス アット イーストン
3900 Chagrin Dr, Columbus, OH

口コミ

8.2

とても良い

評価 10 - 1003 件の口コミ中 553 件が非常に良い" "
評価 8 - 1003 件の口コミ中 184 件が良い" "
評価 6 - 1003 件の口コミ中 130 件が普通" "
評価 4 - 1003 件の口コミ中 71 件が不満" "
評価 2 - 1003 件の口コミ中 65 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Shigeo

2021 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2021 年 7 月 6 日)
Thank you so much for your feedback, Shigeo. We are truly sorry to hear that your stay was disappointing and we would love to Make it Right with you. We hope you choose to give us a second chance and stay with us again in the future.

10/10 (非常に良い)

Brooke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very close to all shops. Staff was extremely friendly and helpful.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Toby

良かった点 : スタッフとサービス
2024 年 5 月に 3 泊滞在

8/10 (良い)

Stephanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is beautiful. You felt like you were staying in a high class establishment when you enter the lobby. The lobby area is beautiful. My only complaint was we were assigned a room that already had been assigned. Thankfully when we walked in and saw the unmade bed and tv on there was nobody in the room or we would have scared each other to death. We were quickly reassigned another room and they did apologize but they didn’t offer an upgrade or anything for the inconvenience but that’s okay. The other thing I noticed is the dust ruffle was ripped pretty bad and just parts of the room looked dated but the bathrooms were remodeled and nice and the beds were pretty comfortable. It was a good stay and I would stay there again but it is a bit pricy.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Amir

2024 年 5 月に 2 泊滞在

4/10 (不満)

Ashlee

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

4/10 (不満)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

wade

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very enjoyable
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dr. Özcan

出張
良かった点 : 設備とサービス、施設のコンディションと設備
Perfect for your vacation or business trip…very friendly reception stuff, clean and modern. I personally recommend this hotel
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kathy

家族旅行
Fantastic location if you are planning a mini-vacation in and around Easton. Extremely clean as well. Staff were efficient and accomadating
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Karen

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ivan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Eliza

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Location was excellent close to many shopping and dining options. When I arrived, the check in process was slow, elevators to the rooms were taking very long.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Kristen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel unless there is a kids soccer competition going on while you are there. Kids were screaming all night, running around, knocking on does, setting off fire alarms and riding up and down the elevators, hitting every button. The staff did evict 2 people, but about 50 more people needed to be kicked out. Usually I’m a fan of ES, but the staff were not equipped to deal with the insanity.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

William

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Kathleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Harold

2024 年 4 月に 1 泊滞在

8/10 (良い)

Zachary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Madeline

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在

4/10 (不満)

Alexander

2024 年 4 月に 4 泊滞在

4/10 (不満)

Bradley

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Tara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice property. Well maintained with a friendly staff. Also, a fantastic location, right in Easton Shopping Center.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

6/10 (普通)

AMITRAJ

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice location. Thought the room was not as nice, carpet and furniture seem older.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Perri

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall great property however my mini fridge was broken and wasn’t fixed. The property offered to put my food in their refrigerator but then threw it away by the time I went to pick it up later that day. Gave me a $20 voucher to their grab and go food spot where a salad was $12 alone. Tried to charge me parking even though I was there for a conference and was told parking was free. No handicap spots were left did valet my car for free but when I asked if I could drive to eat (since they threw my food away) and receive free valet again only if their were no handicap spots available they said it would be part of my compensation for my food. I appreciated the gesture however handicap parking isn’t a privilege it’s a right so I was disappointed in that statement. Ended up walking to a restaurant across the street so save my parking spot but was incredibly exhausted. Room was overall nice however beat up looking with stains on the carpet and a broken fridge. Would stay again if there was another conference held there but expected better for the area. Staff was very helpful.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Zaina

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
1. The pool had way too much chlorine in it the kids couldn't even swim in it and that was one reason we booked this hotel 2. Breakfast was not included in the price which was way higher than what was being advertised online the day of our stay and when showed to the manager nothing was done($142 a night, we paid $203 a night 3. When asked to have the room cleaned since we were staying another night they left 1 towel and no toilet paper so had to wait over an hour to have them brought to our room cause the front desk just couldn't hand the to us for some reason 4. Snacks were priced way too high and unaffordable
2024 年 4 月に 2 泊滞在

4/10 (不満)

Patrick

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property with plenty to do nearby
2024 年 3 月に 1 泊滞在

4/10 (不満)

daryl

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
They overbooked. Our room wasn’t ready at 9 pm. They gave us a different room than what we booked. One king bed for a family of 4. Then the bathroom smelled like urine. They were supposed to bring extra linens and clean the floor in the bathroom. Neither happened while we were gone to dinner for over an hour. I called to the desk for extra linens and was told they didn’t know if they had any more. We waited for about 40 minutes and then the manager Blake called at 11:20 pm and said he found us a room like the one we reserved. Blake did seem to really care and went out of his way to help us. However something I was told that didn’t know, booking with Expedia doesn’t give you a guarantee that they will reserve the room you booked. I have always booked hotels with Expedia but may directly book with hotels in the future. I was relieved Blake helped us in the end but it was not a great experience. We were all tired and waiting to get to our room until 11:30 at night was not a good experience.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Mike

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel if you are visiting Easton!
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Chad

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在

4/10 (不満)

Claudia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very disappointed that one of our rooms was not available when we checked in at 4pm. They took our cell number and said they would call when ready but no call and we returned 3 hours later around 7pm we had to spend a lot of time waiting at checkin. There were some big group conferences and this was given as the reason for the delay as housekeeping could not keep up. The room we had waited on had no shower gel. We also noticed that the hallways in the hotel were dirty and looked like they needed vacuuming . There were no do not disturb signs in either of our rooms. Maybe the availability of do not disturb signs would help with the housekeeping issues as we were happy not to get our room cleaned the second day we were there but had no way of indicating this as no sign to put on the door. The hotel in general needed some cleaning and upkeep. One of the check in staff was not helpful and blamed our delay in getting our room on the fact the booking was through Expedia. The Manager GiGi was more helpful.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Trenton

良かった点 : 清潔度
Cool
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Robert

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Allen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/A
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Ruben

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在

8/10 (良い)

TIARA

2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Chelsea

家族旅行
気になった点 : スタッフとサービス
Parking and check in process was smooth and quick. However, the room was musty, carpet was severely stained, bedding was torn, shower door had visible mold, trash from previous customers was left in random areas on the floor. Furniture was also damaged. No towels at pool, asked multiple times and was completely disregarded by hotel staff. After waiting for over an hour and checking back with him a few more times, we ended up having to go from the pool back to our room on the 4 th floor dripping wet. I’ve stayed at hotels for half this cost and had better service and cleaner rooms.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

SPL

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to shopping amd food
2024 年 3 月に 1 泊滞在

8/10 (良い)

Tamra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice property. Central location to everything.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Anne、Lake Geneva

良かった点 : 設備とサービス
Great location!! Beautiful hotel!!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jill

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Kenneth、Canton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Wendy

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I’ve always stayed at this Hilton..,. Nice central location… great breakfast and servers!
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Philip

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property and friendly staff. No nonsense and practically on the shopping mall which offers many dinner options.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tiffany

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The proximity is excellent to all things at Easton
2024 年 2 月に 1 泊滞在