Positives: clean and in a quiet area
Negatives: maybe this hotel would have been fine had it not been for a terrible first impression that then meant finding fault with things normally would just have been ignored. On arrival, checked in and told would be staying in the less-than-appealing-looking block the other side of the road (no reception, bar or pool or anything there). Then told am staying in a room on fourth floor and then told the lift is not working. There was no email about this in advance, or message via Expedia. This was not a problem but the fact they had not even bothered to check or update me in advance was lazy practice by Mercure management. The feeling it left me with was that they did not really care about having me as a guest and that feeling persisted the next time I interacted with a member of staff in check-out; who did not even bother to ask me how my stay was. It just gave the impression of a hotel where the culture is one of not really being that bothered at all about customer service.
So I can also say that my room smelt of drains, had to phone for the WiFi password, the bed was uncomfortable, the two pillows provided had the structural integrity of a melting block of ice and ice would have been nice as, inevitably, the air conditioner did not work.
The hotel did offer me a free drink at the bar on arrival because the lift was broken. The bar was unstaffed at that point, so meaningless.
Book elsewhere.
Brendan Sohrab
2026 年 3 月に 1 泊滞在
8/10 (良い)
Janette
2026 年 2 月 28 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Zimmer und Frühstück top!
Janette
2026 年 2 月に 2 泊滞在
10/10 (非常に良い)
Joanne
2026 年 2 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely warm pool, kind and helpful staff.nice and clean room 💓
Joanne
2025 年 12 月に 2 泊滞在
10/10 (非常に良い)
Stefanie
2026 年 1 月 25 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Sauberes Zimmer, sehr freundliches Personal, grandioses Frühstück
Stefanie
2026 年 1 月に 2 泊滞在
8/10 (良い)
Helga
カップルで旅行
2026 年 1 月 24 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Alles bestens, gerne wieder!
Helga
2026 年 1 月に 1 泊滞在
10/10 (非常に良い)
Duco Wiebe
2026 年 1 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good service and great breakfast. We stayed in a apartment and it was spacious and comfortable.
Duco Wiebe
2025 年 12 月に 3 泊滞在
8/10 (良い)
Tina
2025 年 12 月 22 日
Tina
2025 年 12 月に 2 泊滞在
10/10 (非常に良い)
Callum
2025 年 12 月 15 日
Callum
2025 年 12 月に 3 泊滞在
10/10 (非常に良い)
Kevin
2025 年 12 月 10 日
良かった点 : 清潔度
Kevin
2025 年 12 月に 4 泊滞在
10/10 (非常に良い)
Markus、Windach
家族旅行
2025 年 12 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hat alles gepasst, relativ zentral, gut zu erreichen, netter Pool und Sb.-Bar-Bereich. Super nettes Personal!
Markus
2025 年 12 月に 2 泊滞在
4/10 (不満)
Nadine
2025 年 12 月 6 日
Nadine
2025 年 12 月に 1 泊滞在
2/10 (非常に不満)
Ergin
グループ旅行
2025 年 11 月 29 日
Bize otele ait arkada başka bir binada oda verdiler .
Odalar küçük .
Ergin
2025 年 11 月に 1 泊滞在
10/10 (非常に良い)
Mona
2025 年 11 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Alles perfekt
Mona
2025 年 11 月に 2 泊滞在
10/10 (非常に良い)
Denise
2025 年 11 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Massive thank you to the man who allowed me to check in super early after my 5:45am flight, and for storing my luggage in your staff office when I went to the spa (you really are an angel). Exceptional breakfast (croissants, breads, jams, hams, cheeses, porridge/muesli, eggs, fruit and so much more).
Lovely spacious room. The bed lights were a little strange - came on sporadically but that was a little blip.
Hotel surroundings is quiet as it's about 15 min walk from Central Cologne station but as a woman, I didn't necessarily feel comfortable walking back to the hotel at night on my own. It was thankfully okay but most likely better in the summer months when it's not dark around 6pm.
Loved the 24/7 bar/shop where you can pay as you go for items. Thank you all, but especially to the young man on the morning shift of 14 Nov and 17 Nov.
Highlight - the spa, and only 4eu!!! Day made!