Upon arrival, there was only 1 staff at the front desk and it was very crowded.
Furthermore, although I booked 10 rooms for my colleagues and myself, the staff at the front desk told me that only 9 rooms were booked and there were no any additional rooms available. Even I showed him the document for booking confirmation, he was very unfriendly, not listening to us and didn’t even try to find any solution. Thanks to my colleague who found 1 available room at the same hotel on internet (even though the staff told me that there are no rooms available), we were finally able to stay at the same hotel. We were all disappointed about this unprofessional behavior and decided not to use this hotel for next time.