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"Everything was on point . Except the door lock in the room was not working"

"Everything was perfect."

"The staff were very freindly and happy to help. The hotel has a nice, comfortable ambiance. It is very dog friendly- even providing a sausage for the dog at breakfast."

"Clean room comfortable beds. Staff not particularly welcoming, communication between themselves regarding customer needs poor. Breakfast ample Parking good"

"Good"

"I loved my stay at the Norton Grange from start to finish. Every member of staff was so friendly and welcoming and nothing was too much trouble for them. My Privilege Room was lovely, spotlessly clean and with pristine bed linen and towels. I loved the little touches like the Nespresso machine, stocked minibar fridge and a really nice selection of teas and coffee with biscuits! There was also a gorgeous bathrobe and slippers. The bathroom was beautiful, again spotlessly clean and with thoughtful high-quality amenities and toiletries along with lovely huge bath towels. I ate dinner in the restaurant and my meal was delicious, freshly cooked and served very quickly, again by absolutely delightful staff. Breakfast was absolutely stunning with the most amazing selection of delicious food including the best locally produced sausages I have ever tasted. After breakfast I used the spa. It was wonderful. I used the thermal pools and the aroma steam room and I loved them. The pools were amazing, especially the one that is open to the outside where you can look out over the grass and trees and watch the squirrels playing. Everything was just lovely and the cherry on the cake was seeing a beautiful deer in the meadow next to the hotel as I went out to my car to set off home. Absolutely wonderful and I can’t wait to visit again in a few weeks. Thank you to everyone who made it such a lovely experience."

"Our stay was absolutely fine, and the hotel has an excellent location for the city centre. I would especially like to praise Dinesh Kapila, who helped me with arranging the parking and changing rooms. He was extremely kind, helpful, and professional throughout our stay. Thank you for the great service!"

"Very nice stay at this hotel. Clean room quite spacious with lovely and friendly staff. Very nice buffet breakfast."

"The rooms are showing their age and are in need of refurbishment."