I will start with the plus side. Danielle was extremely helpful and kind. Down side.. I've been staying at this location for almost 20 years and loved it. The website and the reviews are very positive. They lie. It is not clean, it is not quiet, the keys don't work, it is not tranqilo. It is a perfect place for party people, except for the price. Way too much, for so little. After a 2.5 hour run-around/check-in, they finally admitted that it was unacceptable. They sent us to another hotel that was at least clean and had a security guard and behaved professionally... And they offered free drinks. Not only were the drinks not available, I was with my elderly mother, and we didn't want drinks, we wanted what the VRBO website advertised. If anyone actually reads this review, please remember that I live in Costa Rica, I am a teacher here, I am very familiar with how things are not always as expected. But I am also familiar with pura vida, and with ticos. The people at Lula Bungalow, Banana Beach, and Luz de Vida are not, and will never be ticos.