Coal Creek Vacations from ￥257,060

The room felt very budget, broken ironing board missing cup, and a note saying the rooms are only serviced every 3 days so during our 4 day stay we only had a serviced room once. The phone wasn’t working when we tried to ring the desk for a missing a cup and after learning our room wouldn’t be serviced we needed towels. The first lady that checked us in was bright and cheerful super helpful but for the next few days the other lady wasn’t very warm. It’s almost as there’s been a change in management and have put cheap tea towel, glasses and cutlery in there. Location is probably the best thing about this place short walk to riverside and tram and everything else. Also have to pay to park car $20 per day

Nice hotel with good location, especially if you like cafes or the rugby stadium. I think it’s definitely value for money and will stay here again.

Our major problem was a that the property uses a lockbox for the key card. There is a phone number to call for problems but many travel phone plans do not have voice access - only data. So we could only communicate through the expedia messaging app without any clear signals that these messages would even be read or that we could access the property that night. Ultimately - over about an hour - things worked out but it was a very frustrating experience. Having said that the property was lovely and perfectly located and priced well. And we ended up staying an extra two nights.