This hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
Catherine
2020 年 12 月に 1 泊滞在
2/10 (非常に不満)
Larrie
2020 年 12 月 4 日
Larrie
2020 年 12 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
グループ旅行
2020 年 10 月 17 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Hopeful yet disappointed
A couple of staff were nice but some weren’t!
Hotel seems run down and sketchy!
Booking will promise fridge + microwave but be warned you may not receive it.
Had to switch rooms!
2nd room had electrical issues!
Me and friends had a few personal items
Lost suspected stolen by staff by staff!
Room had mice and roaches!
Hotel staff lied about the option for later
Check-Out time!
Hotel staff were also very forceful and
rushed us to check out.
The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many!
Stay at your own risk!
Not even the Hotels.com discounted rates were worth the price!
宿泊されたお客様
2020 年 10 月に 2 泊滞在
2/10 (非常に不満)
Paula
家族旅行
2020 年 9 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
University Hotel and Suites, Cleveland
The pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!
Paula
2020 年 9 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2020 年 9 月 8 日
宿泊されたお客様
2020 年 9 月に 1 泊滞在
2/10 (非常に不満)
Richa、Delaware
出張, 家族旅行
2020 年 8 月 12 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT BOOK THIS PLACE. The pictures are misleading, the rooms do not looks like that. It’s being renovated but has not been shut down for renovation, exposing customers to hazardous construction materials. The place is not cleaned daily even in the middle of a pandemic, and the front desk will tell you they’re not the billing party when you ask for a refund, but they are, and they will not pick up calls, making refunds impossible. I’m reporting this place.
Richa
2020 年 8 月に 1 泊滞在
2/10 (非常に不満)
Gary、Dayton
出張, 家族旅行
2020 年 8 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was filthy. AC didn't work. Thick layer of dust on shelves. Bathroom smelled like stale urine. Travelocity wouldn't help make it right.
Gary
2020 年 6 月に 2 泊滞在
2/10 (非常に不満)
Richard
家族旅行
2020 年 8 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beware ,very deseeving
Dirty ,foul smelling , just plain awful !!! Did not stay ,Desk would not refund my money,very disappointed with Hotels .com to ever advertise such a putrid site near Cleveland Clinic
Richard
2020 年 8 月に 1 泊滞在
2/10 (非常に不満)
Albert
出張
2020 年 8 月 5 日
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Albert
2020 年 2 月に 2 泊滞在
2/10 (非常に不満)
Chareonna
出張
2020 年 8 月 3 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
There Was Mice & Everything There I’m Beyond Irritated & Been Asking For Refund Elavators Broken Down
Chareonna
2020 年 6 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2020 年 7 月 30 日
宿泊されたお客様
2020 年 7 月に 1 泊滞在
2/10 (非常に不満)
Valerie
2020 年 7 月 26 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Valerie
2020 年 7 月に 2 泊滞在
2/10 (非常に不満)
Ryan
家族旅行
2020 年 7 月 24 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
NOPE
Showed up to hotel with my family after driving in from michigan ..
Was not told they were hosting a group from the local homeless mission nor that they were a covid housing site!! Did not even get out of our car as all the "hanging out" around the outside of the hotel looked unsafe for our children and leaving our car parked there overnight.
Ryan
2020 年 7 月に 1 泊滞在
2/10 (非常に不満)
Saundra
出張, 家族旅行, グループ旅行
2020 年 7 月 11 日
気になった点 : 施設のコンディションと設備
Needs work
The area is nice but the hotel is the worst looking building on the block. When we drove up to the hotel, about a dozen people were lottering outside the front and side of the hotel. I did not feel comfortable or safe for my personal safety nor did I feel safe leaving my car in the parking lot. The sign said 'under new management' so I assume the new owner intends to invest the money and energy into the property to elevate it's appearance and eliminate the lottering. Until then, I would not stay there.
Saundra
2020 年 7 月に 3 泊滞在
2/10 (非常に不満)
Stephanie
出張
2020 年 7 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Absolute terrible, dirty and negative treatment
Stephanie
2020 年 6 月に 2 泊滞在
2/10 (非常に不満)
Kelly
家族旅行
2020 年 7 月 1 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shame on hotels.com
Even though I had already paid for the night, my wife and I decided not to stay. We were intimidated by the behavior of the young people in the parking lot. We were concerned with our safety . We are not in a position to lose $75 but we weren't about to stay at a place where we didn't feel comfortable. Shame on hotels.com.
Kelly
2020 年 6 月に 1 泊滞在
2/10 (非常に不満)
Ty、Boston
出張, グループ旅行
2020 年 6 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Their System was down and i am still waiting On My refund.
Ty
2020 年 6 月に 2 泊滞在
2/10 (非常に不満)
Becky、Ohio
出張, カップルで旅行
2020 年 6 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was old dirty needs
Updating not in a secure area.
Becky
2020 年 6 月に 1 泊滞在
2/10 (非常に不満)
Patrick
出張
2020 年 6 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay away, far away from this dump
Patrick
2020 年 5 月に 1 泊滞在
8/10 (良い)
Aaron
グループ旅行
2020 年 6 月 16 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
The star was fine. In the middle of the city so the area was a bit rough but nothing too crazy