「The breakfast staff the front desk staff and the transportation staff were excellent! However, the only drawback was room 326 room door would not close on its own after opening the door coming and going had to pull it or push it hard in order to close it. Other than that, I stay there again.」
「I left my wallet in a taxi but the hotel staff were really kind to call the taxi company and I was able to get it back safely.
The only thing is there was no soap for hand washing in a lavatory.」
「Check in was easy, our room was clean and it was close to public transportation which was convenient in getting to downtown Cleveland. Onsite dining and bar and valet parking was also very convenient. 」
「Like other Tru hotels - very comfortable
The area around it was not as safe - I had to get gas and homeless people approached me
As a visitor, I didn’t know which area was safe and which were not
」
「Amazing!! I see why they are highly rated. We had a one bedroom apartment that was spotlessly clean, roomy and tastefully decorated. The amenities (community room with kids play area, a beautiful, huge atrium with yard games no less and a lovely roof top area with seating and its own wet bar) were an unexpected plus. Many fun things and restaurants within walking distance. We will be back!」
「All of the staff was exceptional! The night manager, Lane, was extremely helpful when our car broke down and we arrived 8 hrs behind schedule.
The free breakfast was great, but the addition of the free limited buffet from 5:30-7:00, with 3 cocktails per person was EXCEPTIONAL!
Our 1 play day there we walked to the Rock & Roll Hall of Fame--we were there 4 hrs!! And we also toured the USS Cod Submarine.」
「The description of the room was on point. We took a corner room with the lakeview. Room was beautiful. Hotel offered everything we could ask for and more. 」
「this is the second time to stay for us and both of the time we were very much enjoyed to stay. the club/bar at B1 is really cool and many party at the weekend and you can go to the rooftop bar AZUR in summer. great location. Not like famous luxury hotel but if you like this style like W, you would love this hotel.」
「We were there during the Morgan Wallen weekend. It was extremely busy and staff was amazing. I saw several upset guests that were handled by calm staff. I would definitely return. 」
「The hotel itself was so lovely, nowhere to eat within walking distance really...not on a weekend anyway. So we just ate the the restaurant in the hotel and it was delicious!」
