Clairmarais Vacations from ￥192,366

Excellent in every aspect. The staff was amazing

Overall the property was excellent including location, condition and the amenities. However, one thing that was lacking was a warmth from the staff especially from the front staff. They were no way mean or nasty. It just seemed sterile and generic compared to its competitors who were more on the personal level. I would think hotel in this level, this item should be the foremost. May be it was one off thing, least I hope.

The check in process went well. You have to leave your key at the front desk each time you leave the hotel which we found odd. Everything you enter you have to give your room number and receive your key again. The hotel is about a 13 min walk from the metro station, which is convenient. My husband found women’s hair rolled into a ball in his clean towel (this was not mine). There is no safe, which is a must when traveling (passports and extra cash). We were supplied with one bottle of water in the room when we checked in. I assumed they would replenish it daily but they did not.

Lovely feel, friendly staff, wonderful location and amazing restaurant.

It’s a nice property in a good location. It is definitely no where near a 5 star hotel. Probably a 3.5-4. Concierge was on vacation and never saw a bellman. Service was lacking.