Amir, we’re glad you enjoyed our remodeled property and rooms. We look forward to hosting you the next time you visit downtown Chico!

Hi Kevin, thank you for highlighting the efforts of our staff! At the University Inn, we work very hard to make sure each guest has a great experience, and I’m glad our staff was able to the same for you.

Hi Maeyana, I am sorry to hear this about your experience. I have shared and discussed your comment with our housekeeping staff to ensure our standards are maintained going forward.

Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!

Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!

Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!

Hi Elizabeth, thank you for your review. We hope to see you again!

Thank you for the kind review! We are glad that you enjoyed your stay with us and we hope to see you again soon!

Thank you for the feedback! We are glad that you enjoyed your stay with us. We hope to see you again soon!

I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.

Thank you for taking the time to leave us a review, we appreciate the positive feedback! We're glad you enjoyed your stay and hope to see you again soon!

Thank you for your feedback! We're glad you enjoyed your stay and we hope to see you again soon!

We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!

You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.

Thank you for your review! We are very glad you enjoyed your stay and we hope to see you again soon!

Thank you for staying with us! We hope to see you again soon!

We are sorry you didn't have a satisfactory stay with us. Unfortunately, there's nothing we can do about the garbage truck it does have to take the trash and unless there were no extra blankets available, you should've been given one at request, I'm sorry you were not accommodated with that. If you have any other concerns or suggestions, please call the office and let us know! We hope you will give us another chance in the future!

I'm sorry your stay was unsatisfactory. Unfortunately, you were not respectful of our business. Please do not retaliate with a negative review.

Hi Michael, we apologize for any shortcomings you experienced during your stay. We are currently working on improving our property and hope you decide to stay with us in the future. Thank you!

We are glad you enjoyed your stay! We hope to see you again soon!

Thank you for your review! We hope to see you again soon!

We are glad you had a satisfactory stay with us! We hope to see you again!

Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

Thank you for your feedback! Let us know if you have any suggestions on how we can improve your rating! We hope to see you again soon!

Thank you for your feedback! We hope to see you again soon!

Thank you for your rating! We appreciate your input and are glad you enjoyed your stay! We hope to see you again soon.

Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!

We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.

Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!

Thank you for your review! We're glad you enjoyed your stay with us, and we hope to see you again soon!

Thank you for taking the time to write a review! We are glad that you enjoyed your stay with us, and we hope to see you again soon!

Thank you for your review. If you have any suggestions on what we could do to better your rating please let us know! We hope to see you again soon!

We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.

Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!

Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!

Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!

Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!

Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and we hope that you will come again soon!

Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

Thank you for your review! We are glad you enjoyed your stay with us and we hope you will come again soon!

Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay, and we hope to see you again soon!

Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

I'm sorry you were disappointed with your visit. Please contact our office if you have any concerns about your stay with us! We hope you will give us another chance in the future.

Thank you so much for your review! We hope to see you back soon!

We appreciate you taking the time to leave a review! We hope to see you back soon!