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Reviews of The Hotel at Midtown

4 out of 5
The Hotel at Midtown
2444 N. Elston Ave, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 406 out of 609 reviews" "
Rating 8 - Good. 110 out of 609 reviews" "
Rating 6 - Okay. 52 out of 609 reviews" "
Rating 4 - Poor. 22 out of 609 reviews" "
Rating 2 - Terrible. 19 out of 609 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gym is incredible. The biggest facility I've ever seen. The problem is the noise level of the hotel on the 4th floor, directly above the fitness center. You can hear weights dropping a classes being taught at all hours of the day. So bring your earplugs!
Stayed 2 nights in May 2024
Response from Oksana Semashko- Hotel Manager on May 9, 2024
Hi Giovanni. Thank you for your feedback and choosing our hotel as your Chicago destination. We would like to apologize for not fully meeting your expectations and hope that you will allow us to cater to your preferences better during next visit.

10/10 Excellent

Carmen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to not like I enjoyed every moment of my stay and took advantage of the amenities available. The sauna was amazing.
Stayed 2 nights in Apr 2024
Response from Oksana Semashko- Hotel Manager on May 1, 2024
Hi Carmen, thank you for your feedback. We are glad to hear that you enjoyed your time here and hope to welcome you back soon.

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There want anything we didn't like. All staff are incredible! Food exceptional! Great place to stay.
Stayed 1 night in Apr 2024
Response from Oksana Semashko- Hotel Manager on Apr 25, 2024
Hi James. Thank you so much for such a great feedback - nothing pleases us more than guests raving about their stay! Please come back to us and allow us to cater to your needs and expectations yet again.

10/10 Excellent

David

Stayed 2 nights in Apr 2024
Response from Oksana Semashko- Hotel Manager on May 7, 2024
Hi David, thank you for your rating. We are so happy to know that you had a great time and hope that you will be back in the near future.

8/10 Good

Heidi, Columbus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room but rather antiseptic. Definitely caters to the business crowd who don’t stay in their room much. No comfortable seating in the room and surrounded by gym members everywhere else. Very odd hotel stay for two older women who wanted fine dining, relaxing bar for drinks and $330 night amenities.
Stayed 3 nights in Mar 2024
Response from Oksana Semashko- Hotel Manager on Apr 9, 2024
Hi Heidi. thank you for feedback. We would like to apologize for not meeting your expectations fully during recent visit. Hotel is anything but ordinary and we do not fit classic hotel mold you have been looking for it seems. We apologize if property description wasn't clearly communicated to you at the time of booking.

6/10 Okay

Sally

Arrived early. Recognized that it was prior to check in. Future- either state hard check in or fee. Wrigleyville accommodations minimally allow for drop off of luggage with reservation, no additional fee. First time reserving outside Wrigleyville for a game. Not too impressed. Overall hotel was fair.
Stayed 1 night in Apr 2024
Response from Oksana Semashko- Hotel Manager on Apr 9, 2024
Hi Sally. Thank you for your feedback. We would like to apologize for not meeting your expectations. We do allow guest to drop off their luggage at no charge before check in time or if they're trying to bypass early check in fee, we apologize fi this was not communicated to you when you arrive and will address this with our team.

6/10 Okay

Valerie, Chicago

Traveled with family
Liked: Amenities
…
Stayed 1 night in Apr 2024
Response from Oksana Semashko- Hotel Manager on Apr 4, 2024
Hi Valerie, thank you for your feedback and choosing our hotel as your Chicago destination. We would like to apologize for not fully meeting your expectations during recent visit and hope that you will allow us to cater to you during next visit and make your stay unforgettable.

8/10 Good

Jenifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with lots of amenities.
Stayed 1 night in Mar 2024
Response from Oksana Semashko- Hotel Manager on Apr 2, 2024
Ms.Jenifer, thank you for your feedback and allowing us to be a part of your Chicago retreat. We are glad to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great that guests have access to the fitness at the club.
Stayed 1 night in Mar 2024
Response from Oksana Semashko- Hotel Manager on Mar 30, 2024
Hi Maggie. Thank you for your feedback and choosing our hotel as your Chicago destination hotel. We are glad to hear that you enjoyed your stay and found our amenities to your liking. We hope that you will come back to us and allows us to make your stay great yet again.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from Oksana Semashko- Hotel Manager on Apr 25, 2024
Hi Dianne, thank you for your rating and choosing our hotel as Chicago destination. we are happy to hear that your expectations were met and hope to see you back soon in the near future.

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oksana Semashko- Hotel Manager on Mar 19, 2024
Hi Alec, thank you for your rating. We are happy to know that you enjoyed your stay with us and hope to see you back in the near future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Gym and pool areas are luxurious compared to typical hotels. There's a lot of noise when in the hotel room, they provide ear plugs but it would be better to fix the problem rather than cover it up.
Stayed 3 nights in Feb 2024
Response from Oksana Semashko- Hotel Manager on Mar 5, 2024
Thank you for your feedback and choosing our hotel as your Chicago destination. We are glad to hear that your expectations were during recent visit and hope to see you back soon.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Feb 2024
Response from Oksana Semashko- Hotel Manager on Feb 15, 2024
Thank you for choosing our hotel as your Chicago destination. We are so glad to hear that your expectations were met during recent visit and hope to see you soon in the near future.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This was a happy surprise. Clean and comfortable attached to a giant state of the art health club so it has a great pool and other terrific amenities….no more staying in downtown Chicago for me!
Stayed 1 night in Feb 2024
Response from Oksana Semashko- Hotel Manager on Feb 10, 2024
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are so happy to know that your expectations were met during recent visit and hope that we will build strong booking relationship in the future.

6/10 Okay

David

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Oksana Semashko- Hotel Manager on Jan 25, 2024
Thank you for your feedback and choosing our hotel as your Chicago destination. We see that your expectations were not met fully and would like to know what we can do better next time.

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oksana Semashko- Hotel Manager on Jan 16, 2024
Thank you for your feedback and choosing our hotel as your Chicago destination. We are so happy to hear that your expectations were met and cannot wait to welcome you back soon.

10/10 Excellent

Brock

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oksana Semashko- Hotel Manager on Jan 9, 2024
Thank you for your rating and choosing hotel at Midtown as your Chicago destination. We are happy to know that your expectations were met and hope to see you soon in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing! Great amenities! Room was a little cold for our kids but other than that SUPER!
Stayed 1 night in Jan 2024
Response from Oksana Semashko- Hotel Manager on Jan 9, 2024
Thank you for your feedback and choosing hotel at Midtown as your Chicago destination. We are so happy to know that you had a good time and hope to see you soon in the near future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and condition. Everything is brand new. Loved it
Stayed 2 nights in Dec 2023
Response from Oksana Semashko- Hotel Manager on Jan 9, 2024
Thank you for your feedback and choosing hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met during recent visit and hope to welcome you back in the near future.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Oksana Semashko- Hotel Manager on Jan 5, 2024
Thank you for your rating and choosing Hotel at Midtown as your Chicago destination. we are glad to hear that your expectations were met and hope to welcome you in the near future.

10/10 Excellent

Myles

Stayed 1 night in Dec 2023
Response from Oksana Semashko- Hotel Manager on Jan 2, 2024
Thank you for your rating and choosing our hotel as your Chicago destination. We are thrilled to hear that your expectations were met during recent visit and hope to see you soon in the near future.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful manager and staff Great experience We hope to visit again soon
Stayed 2 nights in Dec 2023
Response from Oksana Semashko- Hotel Manager on Jan 2, 2024
Thank you for your feedback and choosing our hotel as your Chicago destination. We hope to see you back in the near future.

8/10 Good

Jane

Stayed 1 night in Dec 2023
Response from Oksana Semashko- Hotel Manager on Jan 2, 2024
Thank you for your rating and choosing our hotel as your Chicago destination. We are glad to hear that you enjoyed your stay and hope you will come back to us.

10/10 Excellent

Girum

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oksana Semashko- Hotel Manager on Dec 28, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are happy to hear that your expectations were met and we hope to see you soon in the near future.

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Oksana Semashko- Hotel Manager on Dec 23, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are glad to hear that your expectations were met.

10/10 Excellent

Tymofiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff and amazing hotel/amenities
Stayed 1 night in Dec 2023
Response from Oksana Semashko- Hotel Manager on Dec 16, 2023
Thank you for your feedback and choosing our hotel as your Chicago destination. We are so happy to know that your expectations were met during recent visit and hope to welcome you back soon.

10/10 Excellent

Samantha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous customer service and unique experience
Stayed 1 night in Dec 2023
Response from Oksana Semashko- Hotel Manager on Dec 16, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met and our hospitality professionals hit the mark with service provided. We hope to see you back in the near future.

10/10 Excellent

shane

Stayed 1 night in Nov 2023
Response from Oksana Semashko- Hotel Manager on Nov 14, 2023
Thank you for your rating and choosing Hotel at Midtown as your Chicago destination. We are thrilled to know that your expectations were met and hope to see you again soon in the near future.

10/10 Excellent

Phil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Oksana Semashko- Hotel Manager on Oct 26, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are happy to hear that your expectations were met and cannot wait to welcome you back.

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Oksana Semashko- Hotel Manager on Oct 26, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We would like to apologize for not meeting your expectations during your recent visit and hope we can make your stay better in the future.

8/10 Good

peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Staff excellent, overall just over priced
Stayed 1 night in Oct 2023
Response from Oksana Semashko- Hotel Manager on Oct 24, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. Hotel rates and pricing are based on current Chicago leisure market we have to comply with, we apologize if prices and rates were not what you expected.

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Has all the amenities you could want for a quick stay or otherwise. Especially if you like to exercise.
Stayed 1 night in Oct 2023
Response from Oksana Semashko- Hotel Manager on Oct 24, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are happy to hear that your expectations were met and we hope to welcome you back soon.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Night Auditor on Oct 3, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met. We hope to host you again in the near future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Night Audtor on Oct 3, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met. We hope to host you again in the near future!

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Night Auditor on Sep 28, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met. We hope to host you again in the near future!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
My visit started with a stellar introduction to David, who greeted me by name as I approached the front desk. Don’t know how he knew my name but that was a very nice touch :-) I loved this place in every way. I just wish I had time to do more of the fitness classes and yoga. The spa, steam room and sauna was a daily regime. And the outdoor pool was so nice and warm. Both the indoor and outdoor pools were fantastic! I’m home sick already. All staff were great and the spa team top notch. It was so great I extended my stay! I’ll be back.
Response from Night Auditor on Sep 28, 2023
Thank you for your rating and choosing Hotel at Midtown as your Chicago destination. We cannot wait to welcome you back to enjoy the property and amenities yet again!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
What’s the location and facility staff at restaurant and check-in appeared to be very busy. Spa was amazing.
Stayed 2 nights in Sep 2023
Response from Night Auditor on Sep 12, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met. We hope to host you again in the near future!

10/10 Excellent

Lucas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Wrigley field. There is 2 pools one indoor and one outside. Basketball courts, tennis courts and weigt rooms. Very pleased with everything
Stayed 1 night in Sep 2023
Response from Night Auditor on Sep 5, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met. We hope to host you again in the near future!

10/10 Excellent

Louanne M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is top notch very clean I love this hotel even though it is really pricey.
Stayed 1 night in Sep 2023
Response from Night Auditor on Sep 4, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Great having such an amazing gym that hotel guests can use
Stayed 5 nights in Aug 2023
Response from Night Auditor on Sep 4, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met.

4/10 Poor

Andreea, Potomac

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed here for 4 nights Aug 2023. The hotel and gym are in the same building with the entrance and elevators and very crowded with people coming to work out at all hours of the day and evenings. The whole building smells like sweat. The outdoor poor was highly crowded and full of kids to the extent that the water appeared cloudy. Each time I tried to swim (including early morning and end of the day when it was “adult time” I kept getting strands of hair wrapped around my fingers. It is the dirtiest pool I have ever personally experienced. The room itself was nice, no complaints. Staff interactions were either great or awful. On the day that I was checking out I had called downstairs requesting a late checkout because of being on a work call 11am-12pm (checkout time is 11am but can be extended to 2pm). After this I had 2 maids come into the room and 4 calls from the reception desk all during my 1hr Zoom work call to ask me when I was checking out. When I complained about the 6 interruptions, the front desk guy tells me over the phone verbatim “We are trying to run a business.” It was so incredibly inappropriate I could not wait to get my things and check out. What an awful way to end what was a mediocre stay at best. This place is trying to do it all, be a gym, a hotel, be cool and trendy but really the experience is like being away at an overnight camp at a crowded smelly gym with a disgusting pool and a mixture of pleasant and rude staff members.
Response from Night Auditor on Sep 3, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We would like to apologize for not meeting your expectations during recent visit. The hotel is anything but ordinary and definitely doesn't fit the mold of a quiet & tranquil traditional hotel concept. Property is fully disclosing uniqueness to our guests via hotel website in order to be fully transparent. We hold our staff to high expectations and we will be adressing your feedback with urgency.

4/10 Poor

Andreea

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Response from Night Auditor on Sep 2, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We would like to apologize for not meeting your expectations during your stay. We will address areas of concern in order to provide the best service to our guests.

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Night Auditor on Aug 30, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Maybe if you have kids. Not a relaxing stay for 2
At check in we were handed room keys and a piece of paper with all the amenities listed on it for the club. No information was provided for hours of anything or the guest policy etc. We were also never offered a tour/orientation or anything to the property and it’s a maze to find the locker rooms and where to go. How to lock lockers would have been nice. I felt like hotel guests are treated second-rate here to members. We were woken up every morning at 6 AM ish by loud banging (from the gym?) and our room basically shaking. The pillows were awful. Coffee was awful in the room. No room service available. The pool area was so crowded with people and kids all weekend you could barely find a chair. Front desk staff had to seek a manager for every question we asked. Basic questions. Also an elevator was broken the entire stay and being on the 5th floor meant waiting forever to get to/from the lobby. We won’t be staying here again. Maybe if you have kids it’s worth the price, but not for us.
Stayed 4 nights in Aug 2023
Response from Night Auditor on Sep 2, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We would like to apologize for not meeting your expectations during your stay. We will address areas of concern in order to provide the best service to our guests.

10/10 Excellent

Haley

Traveled with group
Liked: Amenities
It was so beautiful and the staff were so kind and accomplished
Stayed 1 night in Aug 2023
Response from Night Auditor on Aug 28, 2023
Thank you for your rating and choosing Hotel at Midtown as your Chicago destination. We cannot wait to welcome you back and allow you to enjoy property and amenities yet again!

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Freezing in our room. Thermostat reads 62. Twice have asked it to be adjusted to 70 or 72. Nothing.
Stayed 1 night in Aug 2023
Response from Night Auditor on Aug 28, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We would like to apologize for not meeting your expectations during your stay. We will address areas of concern in order to provide the best service to our guests.

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mentioned above
Stayed 2 nights in Jul 2023
Response from Night Auditor on Aug 23, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We are pleased to hear that your expectations were met.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Overnight manager on Aug 20, 2023
Dear Heather, thank you for your feedback and choosing our hotel as your Chicago destination. We hope you come back to enjoy our property yet again as we have so much to offer. Until we meet again!

2/10 Terrible

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading
Stayed 1 night in Aug 2023
Response from Overnight Manager on Aug 20, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We see that we didn't quite hit the mark and would like to apologize for that. We hope that you will allow us to make things right in the future.

6/10 Okay

Marcy

Liked: Cleanliness, property conditions & facilities, room comfort
For the price I paid for one night and they don’t have makeup wipes they only had a make up towel. That was very disappointing.
Stayed 1 night in Aug 2023
Response from Night Auditor on Aug 15, 2023
Thank you for your feedback and choosing Hotel at Midtown as your Chicago destination. We would like to apologize for not meeting your expectations during your stay.