外観

ザ・ブラックストーン、オートグラフ コレクションの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1001 件の口コミ中 696 件が非常に良い" "
評価 8 - 1001 件の口コミ中 180 件が良い" "
評価 6 - 1001 件の口コミ中 70 件が普通" "
評価 4 - 1001 件の口コミ中 30 件が不満" "
評価 2 - 1001 件の口コミ中 25 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.4/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 4 泊滞在
Pierre-Louis Giacotto, General Managerからの返信 (投稿日 : 2019 年 7 月 8 日)
Thank you for your review! We appreciate your feedback.

8/10 (良い)

HIDENORI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
目的に有ったロケーション
今回はBuddy Guy's Legends が目的だったので深夜2時にも歩いて帰れるDoor to Door 30mのこのホテルを選択しました。湖沿いの公園を通ってクラウドゲートやシカゴ美術館にも歩いて行けるロケーション。内向きの部屋だったので眺望は有りませんでしたが部屋そのものは問題ありませんでした。チェックイン・チェックアウトの手続きは早く快適でした。
2018 年 6 月に 1 泊滞在
Pierre-Louis Giacotto, General Managerからの返信 (投稿日 : 2018 年 7 月 11 日)
Thank you for your review! We appreciate the feedback and details you put into this. Glad you were able to enjoy Buddy Guy's Legends!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
シンプルで本当に素敵でした!
大変嬉しかったです!友達と私、2名で滞在させていただきました。三泊五万円弱だったので、ビジネスホテル程度と考えていたのですが、ルーフトップの屋根の高い部屋をご用意いただき、且つクイーンベッドの感覚が広く取られていて、二人で過ごすのにとても心地よいスペースをさりげなく感じて、ホテルの心意気に感嘆しました。(この部屋特有なものかもしれませんが、平米数以上の空間を楽しめました)また、バス停やメトロ、オヘア空港からの駅も徒歩圏、シカゴ美術館、ショッピングエリアも大変近く、安心して楽しめました。フロントスタッフのみなさんもフレンドリーで、気持ちよくすごせます。朝ごはんの有名?なyorkも、歩いて楽しんで行ける距離です!(^_-) 私たちにとって、単なる宿泊、ではなく、シカゴ滞在を素敵な「旅行」にしてくださったホテルです、本当にありがとうございました。
2017 年 11 月に 3 泊滞在

4/10 (不満)

Jacqueline

2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was awesome. Room was AMAZING! Highly recommend lake view king. I got there super early bc of flight and they had my room ready. Easily walkable to the red line.
2024 年 5 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 29 日)
Kimberly,Thank you so much for your glowing review!We're thrilled to hear that you found our staff awesome and your room amazing. It's wonderful to know that the lake view king room exceeded your expectations and that our team was able to accommodate your early arrival smoothly.We're also pleased to hear you enjoyed the convenience of our location and its easy access to the red line. Your recommendation is greatly appreciated, and we look forward to welcoming you back soon for another fantastic stay.

10/10 (非常に良い)

Thi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the location, equiments, staff serve
2024 年 5 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 21 日)
So glad you enjoyed your visit, come back again soon.

10/10 (非常に良い)

Marie-Christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic stay, best bed and sleep ! No service room, but it’s fine you can get a bathrobe & sleeper at the reception, walkable and convenient.
2024 年 4 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 21 日)
So thrilled to read you had such a restful stay with us, we look forward to welcoming you back again soon.

8/10 (良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning traditional vibes in this hotel, clean and well kept rooms.
2024 年 5 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your wonderful review! We are delighted to hear that you enjoyed the stunning traditional vibes of our hotel and found your room to be clean and well-kept. We take great pride in maintaining our property and ensuring that each guest has a comfortable and memorable stay.We appreciate your feedback and look forward to welcoming you back soon for another enjoyable visit.

10/10 (非常に良い)

Charlene、Chicago

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel and perfect location
2024 年 5 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you so much for your kind words! We are thrilled to hear that you enjoyed the beauty of our hotel and our perfect location. We strive to provide an exceptional experience for all our guests, and your feedback is greatly appreciated.We look forward to the opportunity to welcome you back in the near future for another delightful stay

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the great rating!We're thrilled you had a positive experience and look forward to your next visit.

8/10 (良い)

Mara

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to review your stay with us.We appreciate your feedback as it helps us to understand where we can make improvements. We're glad to hear there were aspects of your stay that met your expectations, but we also recognize there are areas where we can do better.We are committed to enhancing our services and facilities to ensure a better experience for all our guests. If there are specific suggestions you have or areas you felt were lacking, we would love to hear more to better address these concerns.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more satisfying experience.

8/10 (良い)

andrew、San Rafael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for rating your stay! We're delighted you were pleased and can't wait to welcome you back.

4/10 (不満)

Taylor

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your recent visit. We noticed your 2-star rating and are concerned that we did not meet your expectations. We are committed to providing the best possible service and accommodations, and take feedback like yours very seriously. We would greatly appreciate it if you could contact us directly to discuss any issues you encountered during your stay, as this will help us make necessary improvements.Looking forward to hearing from you and hoping to have another opportunity to host you, with a much improved experience.Warm regards,

10/10 (非常に良い)

Héctor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente el trato y las instalaciones. 10/10
2024 年 4 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 15 日)
Many thanks for your positive review! We're glad you were satisfied with your stay and hope to serve you again.

10/10 (非常に良い)

Simona

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Warm welcome from the bellman! Very clean property! We booked two more nights :)
2024 年 4 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 15 日)
We're so grateful for your review. Thank you for sharing your experience, and we look forward to your next visit!

10/10 (非常に良い)

Lee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location!
2024 年 4 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 12 日)
Lee, thank you and so glad to read you enjoyed our hotel and the location. Come back and visit us again soon.

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely loved the vibe of this hotel. It was like a blast from the past. From the flooring to the architecture it was beautiful. Even the elevators!! Would give this place 10 stars if I could. Will definately be returning.
2024 年 4 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 10 日)
We're over the moon to hear that you thoroughly enjoyed the unique vibe and retro charm of our hotel! It's fantastic to know that the details, from the flooring to the architecture and even the elevators, contributed to your wonderful experience. Your enthusiasm and willingness to rate us so highly truly mean a lot to us. We eagerly look forward to welcoming you back for another memorable stay. Thank you for choosing us and for your willingness to share such positive feedback. See you again soon!

10/10 (非常に良い)

Obaid

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was really good
2024 年 4 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 8 日)
Obaid, Your perfect rating made our day! We're delighted you enjoyed your time with us.

10/10 (非常に良い)

Dylan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 8 日)
Dylan, Thank you for the perfect score! We're thrilled you had a great stay and hope to welcome you back soon.

8/10 (良い)

Krista

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No parking when booking through Expedia. Had to pay 70 dollars per night for overnight parking at a parking ramp across the entrance. Had to pay 450 dollars for damage deposit upon arrival. Other than that, was a wonderful stay. The hotel was beautiful. Safe, pretty quiet, great location.
2024 年 3 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 5 日)
Krista, thank you for your visit, and I am sorry about the parking and that it was not easier for you. We do not have a parking on site, and therefore partner with the hotel across the street. Prices in Chicago are driven in big part by taxes and city fees unfortunately, we have little control over these. The security deposits are refunded after departure but do take a few days to go through the bank system. We do appreciate your patronage and look forward to welcoming you back again soon.

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unique, elegant and comfortable. Outstanding service with high-quality amenities and a classy vibe all around.
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 3 日)
Ian, thank you for your nice comments, so glad you enjoyed your visit. Looking forward to seeing you again soon.

10/10 (非常に良い)

Ralph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, I had a problem with my room placement the gentleman at the front desk assigned a different room promptly and accompanied my wife and I to make sure the newly assigned room was what we expected. The hotel is a work of art within itself and all the staff from the Bellman, Front Desk staff, to the Maintenance staff are all attentive and very accommodating to the customers needs. The hotel has some great views of the city and there’s an art gallery in the hotel that you have to check out.
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 1 日)
We're thrilled to hear about your positive experience at our hotel, especially how our front desk team swiftly addressed your room placement concern to ensure your comfort. It's wonderful that the artistry of our hotel, along with the attentive service from all our staff members, contributed to your enjoyable stay. We're also glad you enjoyed the stunning city views and took the opportunity to explore the art gallery within our premises. Thank you for sharing your experience, and we look forward to welcoming you and your wife back for another memorable stay. Your appreciation means a lot to us!

6/10 (普通)

chetan

家族旅行
It’s an over glorified Motel6.
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 4 月 1 日)
We're sorry to hear that your experience did not meet your expectations. We aim to provide a unique and comfortable stay for all our guests, and we regret that we fell short in your case. We appreciate your feedback as it helps us to improve. If you're willing to share more details about your experience, we would like to learn how we can make things right. Please consider reaching out to us directly. Thank you for taking the time to share your thoughts.

10/10 (非常に良い)

Sherrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was very quiet
2024 年 3 月に 4 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to complete our survey and for your positive feedback! We're thrilled to hear you had a good experience and look forward to welcoming you back soon!

10/10 (非常に良い)

Victoria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are awesome at this property. Rooms are clean and quiet even though we were facing busy Michigan Ave. would stay again
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you very much for taking the time to share your wonderful experience at our property. We're thrilled to hear that our staff made a great impression on you with their service. It's our top priority to ensure that every guest feels welcome and well cared for during their stay.We're also delighted to know that the cleanliness of our rooms met your expectations and that you enjoyed a peaceful stay despite the bustling location on Michigan Ave. Our team works diligently to create a serene environment for our guests, and your feedback is a testament to their efforts.We look forward to welcoming you back for another memorable stay. Should you have any requests or need assistance planning your next visit, please don't hesitate to reach out to us.

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your perfect review! We're thrilled you had such a fantastic experience with us. Looking forward to welcoming you back in the future!

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful!
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the perfect review, come back and visit us again soon.

10/10 (非常に良い)

Valine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love this place! The biggest plus is the lobby. It smells so good! I was looking around to identify the scent.
2024 年 2 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you so much for your enthusiastic review!We're thrilled to hear that you love our hotel and especially enjoy the ambiance of our lobby. It's wonderful that the scent made such a positive impression on you. Creating a welcoming and pleasant atmosphere for our guests is very important to us, and it sounds like we succeeded. Next time you're here, don't hesitate to ask about the scent—we'd be happy to share the details with you.Looking forward to welcoming you back soon for another enjoyable experience!

8/10 (良い)

Su

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic location and paying extra for a lake view room was worth it. Beautiful view from 11th floor. Beautiful interior decor. On the whole, the staff were excellent, charming and helpful. One or two reception staff were less than helpful, especially when we needed a taxi to the airport on check out. In all though I had a wonderful stay.
2024 年 3 月に 4 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed the fantastic location and found the extra for a lake view room from the 11th floor to be worth it. It's wonderful to know that our interior decor and the charm and helpfulness of our staff contributed to your wonderful stay. We regret to hear about your experience with one or two Front Desk staff during your taxi arrangement to the airport and will address this to ensure all guests receive the helpful and efficient service we strive for. Your overall positive remarks and enjoyment of your stay are greatly appreciated, and we look forward to the opportunity to welcome you back for another memorable visit.

10/10 (非常に良い)

Erica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing short stay. Front desk gave me a higher floor when requested, validated my parking, and was able to answer questions about the area. Will definitely stay here again.
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your kind review!We're so pleased to hear that your short stay with us was amazing and that our front desk team was able to accommodate your requests, from a higher floor to parking validation. It's great to know we could assist with your queries about the area, making your stay more enjoyable. Your satisfaction and intention to return are the highest compliments we can receive.We look forward to welcoming you back for another memorable experience. See you soon!

10/10 (非常に良い)

Khadieja

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great stay! Room was spacious with large bathroom. Great location. Valet was not in service. But parking lot was adjacent ( it was raining). Front desk was terse and not very welcoming/friendly. Doorman David was very friendly and gave good instructions. No assistance with baggage was provided; stairs are present at the front. Apparently rain ponchos are not a thing in Chicago
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed your stay, the spacious room, and our great location. We apologize for any inconvenience caused by the valet service not being available and the lack of assistance with your baggage. Your feedback regarding the front desk's demeanor is invaluable, and we'll address this to ensure a more welcoming atmosphere in the future. It's wonderful to know David made a positive impact on your stay, and we appreciate your understanding regarding the rain ponchos, please note that we do have umbrellas available at the Front Desk.We hope to have the opportunity to welcome you back for an even better experience.

8/10 (良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful old hotel, very convenient for us as it was close to Orchestra Hall and the restaurant where our son works. Very large room, super comfortable bed. Excellent bargain for the price. Not as hideously spartan as most hotels have become. Never a wait for an elevator. We'd definitely stay here again.
2024 年 3 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be beautiful and conveniently located for your needs. It's fantastic to know that you enjoyed the spacious room, comfortable bed, and appreciated the value for the price.We take pride in maintaining a comfortable and welcoming atmosphere for our guests, and we're thrilled that you found our hotel to be a refreshing departure from the typical spartan accommodations.Your kind words mean a lot to us, and we'd be honored to welcome you back anytime you're in the area. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 (非常に良い)

Laura

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were very clean, very comfy bed and pillows, great location!! Very friendly and helpful employees at the front desk. And I loved the history of the hotel.
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness of our rooms, the comfort of our beds and pillows, and our hotel's great location. It's also great to know our front desk team made a positive impression with their friendliness and helpfulness, and that you appreciated the history of our hotel.We look forward to welcoming you back in the future for another memorable stay.

10/10 (非常に良い)

Valeria、St Louis Park

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, loved the decor and vibe
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your lovely feedback! We're so glad to hear you enjoyed the décor and vibe of our hotel. It's always wonderful to know that our guests appreciate the atmosphere we've created. We look forward to welcoming you back soon for another beautiful experience.

6/10 (普通)

Tom

カップルで旅行
Decent location and fairly priced. Room was clean with our view overlooking some hvac equipment but that had no bearing we weren’t looking for anything more. We have stayed there in the past and appreciated the old motif of the lobby but this trip noted a mixture of modern style furniture mixed in with the old, assuming they were looking for an eclectic feel, but it’s not working. Had a couple drinks our first night, they were good, but ignorantly priced. Sunday breakfast may have been one of the worst I have ever eaten. Would possibly stay again but would avoid the bar and restaurant. My big complaint, no parking, you need to utilize another hotels facility, and again, ignorantly priced.
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your feedback. We're glad you found the location convenient and the room clean.We appreciate your thoughts on the lobby's décor as we explore a blend of styles. We're sorry to hear your experience with our bar, restaurant, and parking did not meet expectations. Please know our parking prices reflect city rates. We hope to welcome you back, with a commitment to improving your overall experience.

10/10 (非常に良い)

Shona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Scarlett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything about the Blackstone was perfect for our trip. We were in walking distance from all of our planned activities except for two, which were short 5 minute rides away. They were doing construction outside the building which kinda ruined the sleep in late benefits of a hotel… but not anyone else’s fault and we got some great pastries down the street since we were up!
2024 年 1 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for choosing The Blackstone for your trip and for sharing your wonderful experience with us. We are thrilled to hear that our location perfectly complemented your plans, providing easy access to your activities and discoveries in the area.While we regret that the external construction impacted your ability to sleep in, we are delighted to know that it led you to explore and enjoy some great pastries nearby. We appreciate your understanding and positive outlook regarding the situation outside our control.Our team is dedicated to making every stay memorable, and it sounds like, despite the unexpected wake-up, you were able to make the most of your time with us. We look forward to the opportunity to welcome you back in the future, hopefully under quieter circumstances, so you can fully enjoy the benefits of a restful hotel stay.Thank you again for your kind words and for sharing your experience. We can't wait to host you again soon!

10/10 (非常に良い)

Bryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 7 日)
Thanks for the positive rating! We're happy you were satisfied with your stay

10/10 (非常に良い)

Leanne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful everything
2024 年 2 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 5 日)
Thanks for sharing your positive experience! We're thrilled you were happy with our services. Come back anytime!

10/10 (非常に良い)

Pauline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
great experience
2024 年 2 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 1 日)
We're so grateful for your review. Thank you for sharing your experience, and we look forward to your next visit

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Solid choice with character
Charming vintage lobby; location reasonably close to key attractions. I wished they had more dining options/room service, but the restaurant downstairs has a vibrant atmosphere and decent food.
2024 年 2 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for your kind words about our lobby and location. We're glad you enjoyed the restaurant's atmosphere and food. Your suggestion for more dining options is noted and appreciated. We look forward to enhancing your next stay with us.

8/10 (良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 24 日)
We appreciate your rating! Glad you had a pleasant experience with us.

6/10 (普通)

George

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for your support! Hope to serve you again soon.

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 24 日)
We're grateful for your rating! Looking forward to your next visit.

10/10 (非常に良い)

Steven

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A Gem of a Hotel
Great Stay and location!
2024 年 2 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the positive feedback! We can't wait to have you back

10/10 (非常に良い)

Phillip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great service and accommodation
We loved everything about our stay for our first anniversary. The only thing that surprised us was not having something special in our room to acknowledge our celebration.
2024 年 2 月に 2 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 20 日)
Phillip,Happy first anniversary! We are so honored that you chose to celebrate such a special occasion with us. It's wonderful to hear that you loved everything about your stay, and we're truly grateful for your feedback.We sincerely apologize for the missed opportunity to make your celebration even more memorable by acknowledging it with something special in your room. This oversight does not reflect our standard of care and attention to our guests' important milestones. We appreciate you bringing this to our attention, and we're taking steps to ensure that our future guests' celebrations are recognized appropriately.Thank you once again for celebrating your first anniversary with us. We look forward to the opportunity to welcome you back and provide you with the full experience you deserve.

8/10 (良い)

Alan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff, cleanliness, and atmosphere, the building itself is awe inspiring
2024 年 2 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 19 日)
Alan, thank you so much for your fantastic review! We're truly heartened to hear that our staff, cleanliness, and the overall atmosphere of our hotel contributed to a positive experience during your stay. It's especially gratifying to know that the building itself left you awe-inspired.Our team works hard to maintain a high standard of hospitality and service, and your feedback serves as a wonderful encouragement to all of us. We are committed to ensuring that every guest's stay is memorable, and it's rewarding to see these efforts appreciated.We look forward to the pleasure of hosting you again, hopefully in the near future, for another awe-inspiring experience.

10/10 (非常に良い)

Thomas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed the stay
2024 年 2 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for the great rating! We're thrilled you enjoyed your stay and hope to see you again soon

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 15 日)
Thanks for the top rating! We're so pleased you were satisfied with your visit.

10/10 (非常に良い)

maja

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Pierre-Louisからの返信 (投稿日 : 2024 年 2 月 13 日)
Maja, It was a pleasure having you stay with us! Thank you for your wonderful review and for sharing your experience.