Lobby
Check availability

Reviews of Comfort Suites Oakbrook Terrace near Oakbrook Center

3 out of 5
Comfort Suites Oakbrook Terrace near Oakbrook Center
17W445 Roosevelt Rd, Villa Park, IL

Reviews

7.8

Good

Rating 10 - Excellent. 418 out of 1004 reviews" "
Rating 8 - Good. 280 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 105 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shrutika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Danita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

LaRhonda

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property also was unsafe outside dooors wasn’t lock .
Stayed 2 nights in May 2024

4/10 Poor

LaRhonda

Disliked: Staff & service, property conditions & facilities
Didn’t like nothing about the property and what I didn’t like is that if you ask for clean bedding or towels they wasn’t able too give it to you sit to housekeeping not washing. And Also I had 2 nights reserve and they never cleaned the room or put fresh towels or bedding sheets or blankets. Also if u want fresh stuff you had take dirty towels & bedding to staff to receive clean bedding & towels.
Stayed 2 nights in May 2024

4/10 Poor

edna d

Disliked: Cleanliness, property conditions & facilities
updated.
Stayed 1 night in May 2024

10/10 Excellent

MeChell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price of the room, I am over the moon happy with it. My room was clean , the bed was very comfortable. The staff was friendly. I asked for some additional pillows and blankets. I was told they were in the sofa bed. When we unrolled the sofa bed it was a very very thin covering no pillows. When I went bank down they said it was after hours and they were unable to access the supplies. And petty the guide on my tv didn’t work but I was pleased and will stay there again without hesitation
Stayed 1 night in May 2024
Response from Nikki on May 20, 2024
Hi thank you for that. so sorry about the inconvenience I've been working on a TV guide for guest.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here regularly when in town visiting family.
Stayed 1 night in May 2024
Response from Nikki on May 20, 2024
Were glad you chose us. have a great day

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay whenever we are in the area, nice hotel and area.
Stayed 1 night in May 2024

10/10 Excellent

Chantell

10
Stayed 1 night in Apr 2024

2/10 Terrible

Verlean

Disliked: Cleanliness, staff & service, property conditions & facilities
Never got a room I booked and was told it was sold and couldn’t get a room
Stayed 1 night in May 2024

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was patient with my special needs wife while checking in
Stayed 1 night in Apr 2024
Response from Nikki on May 20, 2024
Hi. I'm glad you guys enjoy your stay with us. And thank you for that

8/10 Good

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms were super small and the tub was right on top of the door almost. Nearly impossible to open the bathroom door and stand in the same room.
Stayed 1 night in Apr 2024
Response from Nikki on May 20, 2024
Hi I apologize for that. We do have some rooms with bigger bathrooms. next time just let front desk know that's what you want.

6/10 Okay

Denise

It was all fair and good. Staff was very nice. My family looked forward to swimming after seeking a pool we never went…. water was too cold. It’s not inviting at all…
Stayed 4 nights in Apr 2024
Response from Nikki on May 20, 2024
hi I apologize for that. It should of been atleast 70 degrees. Next time please don't hesitate to let manager know. Thank you have a great rest of your day

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service that was here last night was very helpful if I could give him 10 he got it from me
Stayed 1 night in Apr 2024
Response from Nikki on May 20, 2024
thank you so much for that hope you enjoyed your stay and your day as well

10/10 Excellent

Ever, Huntersville

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jacquee

Business traveler
Liked: Cleanliness, amenities
Great
Stayed 1 night in Apr 2024
Response from Nikki on May 20, 2024
thank you enjoy your day

4/10 Poor

Kimberly

Disliked: Staff & service, amenities
First, there is no convenient parking for check-in. Second, there is no ramp to bring the cart to your car. You have to leave the cart on the sidewalk and carry everything to the cart at check-in and carry everything to your car at check-outg f. The wind then blew the cart off of the curb and all of stuff flew everywhere. Third, they charged $25 for me to extend my check-out for only one hour. I have been traveling for over 50 years and never in my life have I been charged for a one hour later check-out. I will never stay there again. And I'm considering never to stay at any Choice Hotel again.
Stayed 3 nights in Apr 2024
Response from Nikki on May 20, 2024
Hi, I apologize for the inconvenience. There is a ramp on the other side, I apologize for front desk not letting you know. about the late checkout, only diamond/ platinum choice members can check out late with no fee. if you ever decide to come back please ask for Nikki

8/10 Good

DHIMAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient from location point of view
Stayed 1 night in Apr 2024
Response from Nikki on Apr 20, 2024
hi thank you for that enjoy the rest of your day

2/10 Terrible

Stephanie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My issues is that everytime am there the pool is not working but one day and when I asked the lady at the desk she was like it worked one day that doesn’t matter I was there 4 days and my toilet in my room 124 just was nosey like it had to refill the water and I called and asked about checking in early the lady was rude and I stayed there a couple of times if the pool not working or a class is going on downstairs let the guest know and let that be there option to stay or not
Stayed 3 nights in Apr 2024
Response from Nikki on Apr 20, 2024
Hi so sorry for that inconvenience. please ask for management for any other issues. next time you come please ask for Nikki

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
For the price I was kinda shocked lights didn’t work in the room. The bathroom was absolutely not cleaned I went to buy things to clean the bathroom there was hair in the shower all over when we hadn’t touched the shower. The tv cable cord was falling off the wall. The blanket had multiple holes in it as if something ate through it. The pool had no signs that it would be maintenanced while my kids were in the pool the person came in to tell us which caught me way off guard.
Stayed 1 night in Apr 2024
Response from Nikki on Apr 20, 2024
Hi, sorry about that. front desk should have given you another room., and had to put that room out of order to be serviced. and about the pool i apologize for that also, it should have been communicated better

10/10 Excellent

DHIMAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this property earlier. It is very neat and clean and located in a good area. The breakfast quality can be better
Stayed 1 night in Apr 2024
Response from Nikki on Apr 20, 2024
Hi we are working on making breakfast much better. so sorry about that

6/10 Okay

Guadalupe

Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Stayed 1 night in Apr 2024

8/10 Good

Rosa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could do something a little better with the balconies. So they're not easy to get out on it and they are not easy to use.
Stayed 1 night in Apr 2024
Response from Nikki on May 20, 2024
Hi thank you for that I will let choice know

10/10 Excellent

Stephanie

Stayed 3 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Audrianna

Traveled with family
It was very noisy a cross the hall from me, there where many children running, and playing through the hall all day. Couldn't rest well.
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
Hi so sorry for that inconvenience. front desk should have handle that. next time speak to management

2/10 Terrible

mario

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of the customer service was very poor. The person at the front desk seem like he was vothered to answer questions. Elevator made me think i was gonna die and got stuck for a few seconds right at the 3rd floor. Key cards are wonky.
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
Hi so sorry for the inconvenience yes the key cards are wonky i agree and apologize for that.

8/10 Good

Stephnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that the lights came on with or without motion
Stayed 3 nights in Mar 2024
Response from Nikki on Apr 20, 2024
Hi so sorry about. That is CHOICE decision for the lights.

10/10 Excellent

Dominic

Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Liked: Staff & service, amenities, property conditions & facilities
Early check-in helped me a lot
Stayed 2 nights in Mar 2024
Response from Nikki on Apr 20, 2024
thank you for that have a great rest of your day

10/10 Excellent

Agata

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great time thank you! Will be back!
Stayed 6 nights in Mar 2024
Response from Nikki on Apr 20, 2024
Hi thank you see you soon

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff informed me that the resturant across the street offers 15 percent discout.
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
thank you

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a room adjacent to sleeping area with couch and other t.v. which was nice. Pool area needs maintenance.
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
Hi. I apologize for that. already done

10/10 Excellent

Janak Harishchandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and close to downtown and airport
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
Thank you for that

2/10 Terrible

Robert

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I didn’t appreciate today when we were leaving the two gentlemen that were cleaning rooms one black and one Mexican made comments and laughed at us as we were walking past them. Me and my wife have started there 5 or 6 times and really enjoyed the stay but don’t appreciate the immaturity of staff! We will be looking for another place to stay and we will let everyone know what happened!
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
Hi so sorry about that. i will let management know

2/10 Terrible

Monchoya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for the pool. I went to the basement and noticed the pool was not open. I asked the staff why the pool was not open, she said it would be open shortly. We went back to the pool to see that the pool was never going to open and it was unsafe to get in. I was lied to the first time and I reached out to management about a refund still no response.
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
Hi sorry for that The pool was being serviced at that time

10/10 Excellent

alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Declan

The price
Stayed 3 nights in Mar 2024

8/10 Good

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually everything was good. From the beginning to the end. Friendly and clean. CUSTOMER SERVICE WAS GREAT. BEEN HERE A COUPLE OF TIMES BEFORE AND ALWAYS RECEIVED GREAT CUSTOMER SERVICE AND CLEAN ROOMS.
Stayed 4 nights in Mar 2024
Response from Nikki on Apr 20, 2024
Thank you so much for that

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Disliked: Staff & service
Nice area
Stayed 2 nights in Mar 2024

10/10 Excellent

Hakeem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and excellent continental breakfast:)
Stayed 2 nights in Mar 2024
Response from Nikki on Apr 20, 2024
hi.. thank you for that have a great rest of your day

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

DHIMAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to work and value for money. Clean spacious rooms
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
thank you so much for that have a great rest of your day

6/10 Okay

rosemarie, CASTLE ROCK

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Steve

Stayed 1 night in Feb 2024

2/10 Terrible

Marisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely dissappointed! Room was okay…but the shower was clogging, shower head falling off, floors stained. The noise was unbelievable! People screaming in the hallways, weird noises coming from the room, heating system was loud, there was a party on the bottom floor which we could hear all the way on the second floor and the smell of marajuana was disgusting!!!! Terrible experience!
Stayed 1 night in Mar 2024
Response from Nikki on Apr 20, 2024
Hi so sorry about that. When you went to front desk, they did not offer a better room. when you come back ask for Nikki