Terrace/patio

Reviews of citizenM Chicago Downtown

4 out of 5
citizenM Chicago Downtown
80 East Wacker Place, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1007 out of 1391 reviews" "
Rating 8 - Good. 244 out of 1391 reviews" "
Rating 6 - Okay. 71 out of 1391 reviews" "
Rating 4 - Poor. 35 out of 1391 reviews" "
Rating 2 - Terrible. 34 out of 1391 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dr .Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place, room.was small, but all i needed
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and eclectic.
Stayed 5 nights in May 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool spot to stay and very comfortable and modern! The bar area that they have is dope to see and it’s just great service all the way around!
Stayed 1 night in May 2024

10/10 Excellent

DEBBY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to experience and enjoy!! Alex was wonderful at check in 😁
Stayed 1 night in May 2024
Response from Hotel Manager on May 24, 2024
citizen DEBBY,Thank you so much for taking the time to leave us a review! We will most definitely share your feedback with Alec. Our amazing team of ambassadors is truly what makes us so special. Thanks again for staying with us and we hope to see you again soon!Very best,citizen Romain

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is advised to make sure that the person who is in the room is correct. The wrong person was listed in the room and affected psychologically my stay there
Stayed 4 nights in May 2024
Response from Hotel Manager on May 24, 2024
citizen Denise,Thank you for leaving us a review! Apologies if the wrong name was displayed on your screen. That is definitely something we could have fixed here on property. It sounds like you enjoyed your stay otherwise, and we are really happy to see it. Come back again soon!Cheers,citizen Romain

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 4 nights in May 2024
Response from Hotel Manager on May 23, 2024
citizen Kenny,Thank you for leaving us a review! We are thrilled to see you enjoyed your stay and can't wait to welcome you again soon.Cheers,citizen Romain

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Luv the cool designs in the building
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 23, 2024
citizen Nicole,Thanks so much for this review! We luv it as much as you do. Don't be a stranger, and come back again soon!Best,citizen Romain

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in May 2024
Response from Hotel Manager on May 23, 2024
citizen Timothy,Thank you so much for your review and come visit us again soon!Best,citizen Romain

10/10 Excellent

Heidi, La Crescent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very trendy and funky hotel.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on May 23, 2024
citizen Heidi,Thanks for your review! We are delighted to see you enjoyed your stay and we look forward to welcoming you again soon.Very best,citizen Romain

10/10 Excellent

Daria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Location is great. It has everything what you need. Awesome place to stay.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 23, 2024
citizen Daria,It looks like we might be a perfect match! Thank you so much for your review and we hope to see you again soon.Cheers,citizen Romain

6/10 Okay

Mauricio

Liked: Staff & service, property conditions & facilities
Too small sheets were dirty
Stayed 4 nights in May 2024
Response from Hotel Manager on May 23, 2024
citizen Mauricio,Thank you for taking the time to leave us a review. Our rooms are indeed more compact than other traditional hotels, though they are the merrier and provide the fastest wifi and coolest tech. Rest assured we have shared your feedback with our housekeeping manager. Thank you for giving us a shot, and we hope to see you again in the future.Very best,citizen Romain

10/10 Excellent

Eric, Granada Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great location. A bit noisy out on the streets on the weekends since it is next to Michigan Ave.
Stayed 3 nights in May 2024
Response from Hotel Manager on May 22, 2024
citizen Eric,Thank you so much for taking the time to leave us a review. We are delighted you enjoyed your experience, and rest assured that we have quieter rooms that are not on the Michigan Ave side of the building. Make sure to inquire about them next time you are with us!Very best and see you soon,citizen Romain

10/10 Excellent

Rejane, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and present staff, clean and minimal but has just about everything you need. Free use of computer and printer! I will absolutely be staying here again.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 22, 2024
citizen Rejane,Thank you for taking the time to leave us a review! We are delighted to see you love what we have to offer as much as we do. It looks like you found your home away from home, so come back again soon!Cheers,citizen Romain

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on a short anniversary trip. Convenient location for getting around and enjoyed the iPad controls in the room. Would gladly stay again!
Stayed 2 nights in May 2024
Response from Hotel Manager on May 20, 2024
citizen Christine,Thanks so much for taking the time to leave us a review. We are delighted to see you had a memorable experience with us a citizenM Chicago Downtown, and we hope to see you again very soon!Cheers,citizen Romain

10/10 Excellent

Masayoshi, NEW YORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
particularly not
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
citizen Masayoshi,Thank you for leaving us a review, and we can't wait to see you again soon!Best,citizen Romain

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice would definitely stay here again
Stayed 3 nights in May 2024
Response from Hotel Manager on May 20, 2024
citizen Jonathan,Thank you for the review! We are so happy you enjoyed our offerings as much as we do, and we can't wait to welcome you again soon.Cheers,citizen Romain

10/10 Excellent

trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely loved our stay here!!!!!!! the staff was so incredibly friendly and helpful!! both check in and check out were extremely easy. trying to find a place to stay in the area was hard because almost every place seemed to have hidden fees upon check in or some sort of day of charge- this lovely hotel had none of that and i was extremely grateful! we didn’t have the breakfast but it smelled delicious and my sister enjoyed the bar! 10/10 will definitely stay here every time i’m in the city!
Stayed 2 nights in May 2024
Response from Hotel Manager on May 20, 2024
citizen trisha,Thank you so much for taking the time to share your feedback and leave us a review! We are thrilled to see you enjoyed what we have to offer as much as we do. Our breakfast is indeed delicious! So come back again soon and make sure to give it a try.Very best,citizen Romain

6/10 Okay

Jennifer

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Hotel Manager on May 20, 2024
citizen Jennifer,Than you so much for leaving us a review, and we hope to welcome you again soon!Very best,citizen Romain

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
i really loves this places
Stayed 2 nights in May 2024
Response from Hotel Manager on May 20, 2024
citizen Larry,Thanks so much for leaving us a review! We are so happy to hear you enjoyed our offering as much as we do, and we can't wait to welcome you again soon.Cheers,citizen Romain

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying with CitizenM and i am obsessed. The room was awesome, bed facing the river and it was so clean. Staff was really nice and accommodating. Will stay at this facility every time I stay in Chicago.
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
citizen Alexandra,Thank you for taking the time to leave us a review. It clearly seems we are a perfect match, and we love to see it! Thanks so much for staying with us, and see you again very soon.Cheers,citizen Romain

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Chicago, this is my second stay with citizens M and the one in seatle was the same satisfaction for me.
Stayed 4 nights in May 2024
Response from Hotel Manager on May 14, 2024
citizen vicky,Thank you so much for leaving us a review. We too love our Seattle locations, and we are so thankful you stayed with us again here in Chicago. Make sure to check out all the other properties we have, because it sure sounds like we are a perfect match!Cheers,citizen Romain

10/10 Excellent

Jesslyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Citizen M, stay every time I am in Chicago. Excellent rate, fun atmosphere, and walkable to everything downtown
Stayed 2 nights in May 2024
Response from Hotel Manager on May 14, 2024
citizen Jesslyn,Thank you so much for staying with us yet again! It sure looks like you found your home away from home, and we are so thankful it is here with us at citizenM Chicago Downtown.Until next time!Best,citizen Romain

6/10 Okay

Joaquin, Santo Domingo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My pillow smelled terrible like swet amd the pilowcase seemed like it had not been changed Couldnt sleep all night
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
citizen Joaquin,Thank you for taking the time to leave us a review. We wished you would have let us know when you were here and we would have happily switched your pillow. Next time you are with us, please do not hesitate to reach out directly to our amazing team of ambassadors!Very best,citizen Romain

8/10 Good

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only disappointment is how small the room is
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
citizen Paola,Thank you for taking the time to leave us a review. Though are rooms are compact, they are nonetheless the merrier! They offer the fastest wifi, latest tech and most comfortable beds around. We are so happy to see you enjoyed your stay and can't wait to welcome you again soon!Best,citizen Romain

10/10 Excellent

Emmely

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the room so much!! It’s so quaint and clean. We were able to rest so comfortably and enjoyed every minute of it! I would come back and I will for sure tell everyone
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
citizen Emmely,Thanks so much for leaving us a review. We are delighted to see you enjoyed our rooms as much as we do! Come back again soon.Cheers,citizen Romain

10/10 Excellent

TESHA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My Favorite Part Is The Lobby All The Nice Pictures & Signs.
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
citizen TESHA,Thank you for leaving us a review. Our living room is definitely something we are proud of! Make sure to check out other properties, as they all have a similar vibe with a local touch. See you again soon!Best,citizen Romain

8/10 Good

Nicki, West Footscray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place, location is centre of the city. Only downfall is the rooms are extremely small. Two guests maximum per room, the bed is against three walls at one end of the room. The provided fridge fits about 6 cans in it and that’s it. The only sink provided is very small. Shower is a good size though. The gym facility while not amazing, is the best I’ve stayed in for a boutique hotel setting. Has enough to get you by for your stay. There’s a smith machine, cable system , benches and dumbbells that go up to 75 pounds. No barbells. There are ample treadmills and a lat pulldown/seated row machine, leg press, shoulder press, hamstring curl/leg extension machine.
Stayed 3 nights in May 2024
Response from Hotel Manager on May 13, 2024
citizen Nicki,Thank you so much for staying with us and sharing your feedback! At citizenM, we strive to provide the best night of sleep and a desired guest experience. We are glad to see you enjoyed your stay, and our gym, which we are very proud of. Come back soon!Best,citizen Romain

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would totally stay here again. Easy access to great food, museums and the Chicago River!
Stayed 7 nights in May 2024
Response from Hotel Manager on May 13, 2024
citizen Wendy,It looks like might be a perfect match! Thanks so much for staying with us, and we can't wait to welcome you back.Very best,Citizen Romain

6/10 Okay

Patricia, Westerville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bar staff were absolutely the best!! The towels are hard, rooms are small pods.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 13, 2024
citizen Patricia,Thank you so much for leaving us a review. It is true, we are unlike any other hotels in the world, and though are rooms are compact, they offer the latest tech, fastest wifi and most comfortable beds around. Our amazing team of ambassadors, are truly what sets us apart, and we are glad to see that you agree! Thank you for staying with us, and we hope to see you again soon.Best,citizen Romain

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
citizen Gregory,It looks like we left you speechless! Thanks so much for staying with us and see you again soon.Cheers,citizen Romain

2/10 Terrible

Gissel

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
.
Stayed 4 nights in May 2024
Response from Hotel Manager on May 13, 2024
citizen Gissel,Thank you for leaving us a review. At citizenM, we are based on a feedback culture and would have loved to hear what we could have done better, as it seems something was off. Thank you so much for giving us a shot, and if you ever have a change of heart, we will always be here to welcome you back.Very best,citizen Romain

2/10 Terrible

Taylor

Liked: Cleanliness
It was small , not enough space
Stayed 1 night in Mar 2024
Response from Hotel Manager on May 10, 2024
citizen Taylor,Thank you for sharing your feedback. We are unlike any other hotels and understand our compact rooms might not be to everybody's liking and preferences. We wished you would have talked to one of our ambassadors as we have accessible rooms that are much larger and would have made your experience more enjoyable. We are thankful you gave us a shot, and if you ever have a change of heart, we would be happy to welcome you again.very best,citizen Romain

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on May 10, 2024
citizen Connor,It looks like we might be a perfect fit! Thanks so much for leaving us a review and see you again very soon.Best,citizen Romain

10/10 Excellent

Sho

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was really good.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 20, 2024
citizen Sho,Thank you so much for leaving us a review and we hope to see you again soon!Best,citizen Romain

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved everything about the hotel! will be back soon
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
citizen Linda,Thank you for your review. We are so happy to see you enjoyed our offerings as much as much as we do. Come back again soon!Best,citizen Romain

4/10 Poor

Rogelio, Iowa city

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are way too small. It's not worth the price. The only good thing about this hotel is the location. But there are better places with more room space. And better stuff quality.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 10, 2024
citizen Rogelio,Thanks you so much for taking the time to leave us a review. At citizenM, we are built on a feedback culture, thus we value your opinion. It is true we are unlike any other hotels and our rooms are more compact, thus we understand it might not be to everyone's liking and preferences. Thank you so much for giving us a shot, and if you ever have a change of heart, we would love to see you again.Very best,citizen Romain

10/10 Excellent

Alexis

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
citizen Alexis,Thank so much for your review and see you again soon!Best,citizen Romain

10/10 Excellent

Gael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
citizen Gael,It looks like we left you speechless, and we love to see it. Come back again soon!Cheers,citizen Romain

10/10 Excellent

Leyroy Anjalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 6, 2024
citizen Leyroy Anjalo,Thanks so much for the review and see you again soon!Best,citizen Romain

8/10 Good

Kyle

Stayed 1 night in May 2024

10/10 Excellent

Alfred Anthony

Stayed 3 nights in May 2024

8/10 Good

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 6, 2024
citizen Isis,It looks like we left you speechless! Come back again soon.Best,citizen Romain

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at this hotel. Cute and trendy, clean and comfy, and friendly, helpful stay. Excellent location too.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 6, 2024
citizen Charlotte,It looks like we might be a perfect match! Thank you so much for staying with us, and see you again very soon.Cheers,citizen Romain

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrate my birthday in Chicago this year and had a blast! Hotel was clean, quick and efficient. Loved the special effects. However, I recommend the ability to cast Spotify on the tv. Also, the media playing in the elevator was a bit much (man with speedos voguing in red shoes),which you see almost immediately upon entering.Other than that, staff was cool, comfy bed, sheets and pillows.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 6, 2024
citizen Amber,Thank you so much for taking the time to leave us a review. Happy belated birthday! How fun for us that we got to celebrate with you. We can't wait to welcome you again soon!Best,citizen Romain

10/10 Excellent

Yuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended! Great location and nice facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 3, 2024
citizen Yuan,It sounds like we might be a perfect match! Thanks so much for your review and see you again soon.Cheers,citizen Romain

8/10 Good

Phylicia

Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic was very nice. The hotel was cozy and I liked how I could control the temperature, lights and blinds all from one device.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 3, 2024
citizen Phylicia,Thank you so much for taking the time to leave us a review. It looks like you enjoyed what we have to offer as much as we do, and we can't wait to see you again!Best,citizen Romain

8/10 Good

Ciera

Stayed 3 nights in Apr 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing terrace with view on Michigan avenue, great location, unique decor, friendly staff, perfect breakfast selection and fresh made coffee.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 1, 2024
citizen Anna,Thank you for leaving us a review. It sounds like we might be a perfect match! Come back again soon!Cheers,citizen Romain

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
Technology was great - iPad in room controlled everything. Cool decor and vibes.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 1, 2024
citizen Adam,Thank you for leaving us a review. Our rooms do indeed offer the coolest tech and the fastest wifi. So thrilled to see you loved it as much as we do! Thank you for staying with us, and see you again soon.Best,citizen Romain

10/10 Excellent

Souraiya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, cool and so close to everything!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 1, 2024
citizen Souraiya,So thrilled to see you enjoyed what we have to offer. Thank you so much for your review and see you again soon!Best,citizen Romain