Chestnut Hill Reservoir

Very nice people and had excellent help!

Perfect stay. Beautiful hotel. Beautiful location! Good food!

We had 2 rooms, 1 had no AC. We reported it when we arrived, said we were going out and they sent maintenance while we did. Upon our return the room still had no AC. We reported it again, maintenance came back, got it running for a few minutes then it stopped again. I went to the desk a 3rd time, unfortunately all they could do was to offer fans. They were completely booked and had no other rooms available. They did say they would remove a convenience fee? from our stay but idk if it happened. We were moving our daughter into college so it was a bit chaotic, I didn’t have time to go to the desk a 4th time. I should have demanded they move us immediately before others checked in, instead of giving them time to try fixing it. Then again it would have been another paying guest in an 78 degree room. Unfortunately this was the 3rd time we stayed here and each time has been a slightly worse experience than the last. The staff was pleasant, I know this isn’t their fault but still disappointed.