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ウッドスプリング スイーツ チェサピーク - ノーフォーク サウスの口コミ

2.5 out of 5
ウッドスプリング スイーツ チェサピーク - ノーフォーク サウス
137 Kempsville Rd, Chesapeake, VA

口コミ

6.0
評価 10 - 505 件の口コミ中 98 件が非常に良い" "
評価 8 - 505 件の口コミ中 106 件が良い" "
評価 6 - 505 件の口コミ中 102 件が普通" "
評価 4 - 505 件の口コミ中 77 件が不満" "
評価 2 - 505 件の口コミ中 122 件が非常に不満" "

6.4/10

清潔度

7.2/10

スタッフとサービス

5.0/10

設備とサービス

6.2/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Joe

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms were old and horrendous. The room showed to us looked like it had a mattress thrown on a cot - awful smell. The place should be condemned (and and I am not one to post criticisms of hotels). We canceled the room and went elsewhere. We feel that we were totally misled by the posted reviews. The check in clerk was very friendly and willing to cancel our room. I would not be advertising this hotel - very bad for your reputation.
2024 年 5 月に 1 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.

8/10 (良い)

Pamela

良かった点 : スタッフとサービス、施設のコンディションと設備
Difficult to find. Need marker on main road.
2024 年 5 月に 1 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.

2/10 (非常に不満)

Jessica

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
We ended up canceling our reservation that day because when we walked into the room it smell and there was roaches in the cabinets and the walls
2024 年 4 月に 2 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.

2/10 (非常に不満)

khaled

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place seemed very scary with men around the entrance, and a couple of women passed in cars where they seemed to be working girls.....very creepy place.
2024 年 4 月に 10 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Khaled,Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.

4/10 (不満)

Thomas

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Thomas,Thank you for taking the time to rate your experience. We would like to get additional information regarding your stay that resulted in a 2 star rating. Please give us a call at the hotel at your earliest convenience.

8/10 (良い)

Helena

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
everyone was super friendly. had some problems with my key but helped a lot.
2024 年 4 月に 3 泊滞在
Christina OSMからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Helena, Thank you for taking the time to rate your experience. We hope to have the opportunity to provide you with an exceptional experience in the future.

2/10 (非常に不満)

Ricky

出張, 小さなお子様連れの家族旅行
The building need to be shut down ..it’s in very bad condition.. I’m going to send the news anchor thru there..
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Victoria

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
No staff at desk. Number at desk to contact went right to voicemail with no response. Did not stay. Had to go to a hotel nearby.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

Mike

良かった点 : 清潔度
2024 年 3 月に 14 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Mike,Thank you for taking the time to rate your experience. We hope to have the opportunity to provide you with an exceptional experience in the future.

10/10 (非常に良い)

James

2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Hi James,Thank you for taking the time to rate your experience at our hotel. We hope to have the opportunity to serve you again in the near future

10/10 (非常に良い)

Jinghai、Ringoes

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good patient
2024 年 3 月に 1 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for the perfect rating! We hope to see you back in the near future.

2/10 (非常に不満)

Onyya

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Mgmtからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス
Good
2024 年 2 月に 1 泊滞在
GM KEMPSVILLEからの返信 (投稿日 : 2024 年 3 月 13 日)
,Thank you for taking the time rate your experience with us. We hope to see you back in the near future.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Is ok
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Hi John,Thank you for taking the time to rate your experience. We hope to see you again soon.

2/10 (非常に不満)

Shawn

2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Vicki

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Avoid at all costs
Phone for late check i wasnt working so slept in the car first night. Water pressure was awful. Room doesnt look like pictures, its run down and old. Community bathroom was disgusting. Never received any housekeeping like new towels.
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Michele

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Extremely noisy all hours of the night. Dirty and out dated. Linens and towels were stained. Just don’t stay here.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 (非常に良い)

Eden

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
LIKE: fridge, microwave, stove,TV HATE: traffic noise during rush hours
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 (非常に良い)

Ethan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for your 5 star rating Ethan! We hope to see you back in the near future.

10/10 (非常に良い)

Juelle

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Juelle,Thank you for taking the time rate your experience with us. We hope to see you back in the near future.

2/10 (非常に不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was not pleased. They took me to 3 different rooms and they all had bugs in them. They wont give you a refund
2024 年 1 月に 3 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 1 月 25 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 (非常に不満)

Teena

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don’t stay here!!
There was no heat in the room finally the third day they moved us. There were no drip pans on the stove….fire hazard!
2024 年 1 月に 4 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 (非常に良い)

Rosa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was quiet and clean
2024 年 1 月に 1 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for the 5 star rating Rosa. We hope you come to stay with us again soon .

4/10 (不満)

David

家族旅行
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Woodspring Failure.
The best part of staying here over the years was the internet access which they have slowed to a halt and now require you to pay an additional $25 a per day. Room conditions were not good either. Picture ripped off the wall, air conditioner had a gap you could see out to the exterior of the building, towels were dirty. May never return here again.
2023 年 12 月に 5 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 (良い)

Juelle

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for the 4-star rating Juelle.We hope to see you again soon!

4/10 (不満)

Manuel

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Prezzo ok, ma nn ci tornerei
2023 年 12 月に 7 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 20 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 (非常に不満)

Quan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was filled with roaches
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 (非常に良い)

Alexei

2023 年 11 月に 3 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2023 年 12 月 20 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

2/10 (非常に不満)

Brett

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property is used by many local and transient people. The room was dirty and should be taken off the Hotels.com listing.
2023 年 8 月に 4 泊滞在
GM Kempsvilleからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 (良い)

Farrel

良かった点 : 客室の快適度
2023 年 11 月に 7 泊滞在
GM からの返信 (投稿日 : 2023 年 11 月 11 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

2/10 (非常に不満)

Denekew

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Really bad. Dirty, shower not working. Bed looks like it is from 1950s
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 11 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 (非常に良い)

Ayesha

2023 年 11 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 11 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

4/10 (不満)

Eric

出張
良かった点 : 清潔度、スタッフとサービス
Ive stayed at this property before with no issues. Its a little dated and not the Ritz, but on the 2nd morning of my stay a comment was made about having no hot water. I work during the day and into the evening, but the cold water persisted when i got off at 11pm. Morning 3, one would hope, but, no. No hot water. For having no real amenities, hot water should be a given. Im quite displeased about this stay.
2023 年 11 月に 3 泊滞在
Nahye Royel General Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 (非常に不満)

Nancy

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel está en pésimas condiciones, limpieza pobre y todo horrible
2023 年 10 月に 1 泊滞在
CLayne OSMからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 (非常に良い)

Tony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 7 泊滞在
Biggsからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

8/10 (良い)

Farrel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 7 泊滞在
Nayhe Royel GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

2/10 (非常に不満)

Patrick、Myrtle Beach

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Felt like my car would be broken into in the parking lot. Smelled of bug spray in the room. Kids riding up and down in the elevator as a play area.
2023 年 9 月に 1 泊滞在
LBiggs からの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Earl

良かった点 : 清潔度、施設のコンディションと設備
Very well
2023 年 9 月に 7 泊滞在
LBiggs からの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

8/10 (良い)

Eric

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is a little dated, but nonetheless adequate. The room was clean and looked and smelled fresh. Though the outside of the refrigerator had seen better days, the inside was clean and worked well. I appreciated that the front desk called the date of check-in to let me knkw that they closed at 11 and asked when i would be arriving. The staff i encountered was friendly, and I'd call this one a good stay.
2023 年 9 月に 2 泊滞在
Biggsからの返信 (投稿日 : 2023 年 9 月 15 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

D'Angelo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2023 年 8 月に 7 泊滞在
LBiggs からの返信 (投稿日 : 2023 年 9 月 1 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

4/10 (不満)

Lynn

気になった点 : 施設のコンディションと設備、客室の快適度
Older facility in need of updating. But it was a cheap stay.
2023 年 8 月に 1 泊滞在
Biggscからの返信 (投稿日 : 2023 年 8 月 27 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

2/10 (非常に不満)

Sheryl

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This place is SKETCHY. We had already pre-paid and got in late so decided to stay, but the clientele was questionable, the room was sticky and smelled of I don't even know what. Everything was just dirty. We touched as little as possible and left as early as possible. Not a great night's sleep. Spend an extra $100 and go to Holiday Inn... The ONLY thing that was even remotely positive about this place was the guy at the front desk. Honestly, if he had been rude we probably would've just walked out.
2023 年 8 月に 1 泊滞在
LBiggs からの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Denise

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Stay away looks like a dump from the entrance to the inside of the rooms with roaches and things falling apart.
2023 年 8 月に 1 泊滞在
Biggsからの返信 (投稿日 : 2023 年 8 月 21 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon

2/10 (非常に不満)

Tina

ペット同伴の旅行, 出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I drove 4 hours with my pet unaware of the 200 non refundable pet policy plus an additional $8.00 per night for the pet. I paid the additional 8.00 up front because i intended to stay the full 2 weeks. I stayed 1 week. They would not give me a refund. Upon review of the pet policy it states no cats allowed but someone had a cat in the window. The room smelled so bad i had to buy air freshners. Roaches crawling behind the headboard and kitchen sink. Neighbors fighting at 1:45 am in the morning until 3 am. When i complained to fron desk the response I got was " things happen".
2023 年 7 月に 15 泊滞在
LBiggs からの返信 (投稿日 : 2023 年 9 月 1 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

Earl

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's ok
2023 年 8 月に 7 泊滞在
Biggsからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for taking your time out to take our survey. We appreciate your time and we welcome you back to come back and visit us soon.

6/10 (普通)

Tony

家族旅行
良かった点 : 清潔度
You’re expected to carry out your own trash, exchange towels and sheets at the front desk yourself& there were baby roaches crawling on the walls of the shower
2023 年 8 月に 5 泊滞在
Biggsからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 (不満)

Rosalynn S

良かった点 : スタッフとサービス
気になった点 : 清潔度
First one the door wouldn’t open the second one had bugs tried a third one it was way better
2023 年 8 月に 1 泊滞在
lbiggsからの返信 (投稿日 : 2023 年 8 月 10 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Catherine

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
lbiggsからの返信 (投稿日 : 2023 年 8 月 9 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 (不満)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Nightmere at woodland
Absolutely lousy toilet was not bolted properly. Air conditioner could not turn off. Rug was damp. Never stay at on again. Should get a refund.
2023 年 8 月に 1 泊滞在
Biggsからの返信 (投稿日 : 2023 年 8 月 6 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

randy

2023 年 7 月に 13 泊滞在
Biggsからの返信 (投稿日 : 2023 年 8 月 4 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.