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Reviews of The Slaughters Manor House

4 out of 5
The Slaughters Manor House
Lower Slaughter, Cheltenham, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 111 reviews" "
Rating 8 - Good. 25 out of 111 reviews" "
Rating 6 - Okay. 12 out of 111 reviews" "
Rating 4 - Poor. 4 out of 111 reviews" "
Rating 2 - Terrible. 1 out of 111 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

just a thoroughly enjoyable experience helped further by the welcoming and attentive personnel at all levels
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for relaxing and excellent service
Wanted 2 days away of relaxation, quiet, good service and food. The Manor House delivered
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely venue and helpful, friendly staff.
Stayed 1 night in Jul 2023
Response from Reception on Aug 24, 2023
Good Afternoon Karen,We're delighted that you enjoyed your stay with us. Thank you for your kind words relating to the team here at The Slaughters Manor House. We will be sure to cascade these to the full team.We hope to see you again soon!Kind RegardsThe Reception Team

10/10 Excellent

Donald

Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slaughters Manor House
Lovely hotel with really friendly helpful staff. Beautiful grounds and dog friendly as well. Would highly recommend.
Stayed 1 night in Jan 2023

10/10 Excellent

Lap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Bronwyn, los angeles

Stayed 2 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice venue but pricy
Great venue and location. The grounds are well kept and nice to spend time in. The en-suite was very tired and shower in poor condition. Should of been cleaner.
Stayed 1 night in Oct 2022

4/10 Poor

Zoe

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired and in need of some TLC.
The hotel impresses by beautiful buildings & lovely grounds. We also appreciated an upgrade due to our recent wedding celebration. Unfortunately, our potentially beautiful room was dirty - stains on the carpet, curtains, & bed throw… cobwebs in almost every corner…. broken glass on the floor in the bathroom. On the 1st day it took 40 mins from sitting down to breakfast to get a cup of coffee… During our stay, the front of the hotel was decorated with dead flowers from a previous month’s wedding... They are obviously short-staffed and struggling - as are many hotels in this current climate - but when charging £595 a night, we feel we should expect excellent service, not 2* service in a 5* building. We generally like to give a business the chance to put things right, so we spoke to the manager on the first day. The result was much better service the next day at breakfast (we worried that may have been at a cost to other guests), and the stains were removed from the curtains and carpet. Cobwebs were still present & our radiator remained adorned with dust. Perhaps because we hadn’t literally pointed it out… As a token, the manager took the cost of one breakfast and £100 off our bill. On a bill of £1130 for two nights, that didn’t do the job. The hotel need to do a great deal to their service in order to justify their current pricing and sadly, we won’t be returning.
Stayed 2 nights in Jul 2022

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel set in a beautiful part of the country. The bed may be the most comfortable hotel bed I’ve ever slept in.
Stayed 1 night in Mar 2022

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A beautiful, traditional Manor House with a modern twist. Fantastic.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic character and good food
Very good hotel in ideal location in the Slaughters. Good rooms and lovely dining room with solid service. Good is pricey but very good and wine list very strong. Book with confidence.
Stayed 1 night in Dec 2021

6/10 Okay

william

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
A mixed review. We paid for a suite at a price of over £450 for one night but the room was not like the pictures. There were stains on the curtains the chairs and cobwebs behind the bed. And the hotel was having intermittent power cuts. We asked to leave and the hotel agreed to refund us. No complaints about the staff or the refund process. They were really friendly. And the hotel and grounds otherwise look great. Wished we could have stayed as we think we would have enjoyed it. But when your paying the same price for a hotel in the rosewood you expect just a little more than what we received. I think that room just needed a little refresh and it would be top notch.
Stayed 1 night in Oct 2021

8/10 Good

HOLLEE

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lower Slaughters is a beautiful quiet location to stay. The Manor House was very nice,but the restaurant there(only one in town except for pub across the way owned by Manor House) was expensive with limited options.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location.
Lovely location and amazing for walks. We requested a firm mattress (at 11am when we reached the hotel) and we were told it would be arranged. When we returned at 5pm to check in, they didn’t provide that in the room which is very unfortunate when you are paying a premium price. The lady in the evening was very helpful and provided a thin mattress to put on the floor which was very helpful. That being said it was an uncomfortable night. I felt that we were misled.
Stayed 1 night in Sep 2021

8/10 Good

Beckie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Such a shame
Lovely staff , but very few of them. Two staff in reception, but only one computer, so we had to wait 15 mins to check in. Waited an hour to order breakfast as there was often only one waitress working in the dinning room. Dinner wasn’t great either for the money. My main portion was no bigger than the starter. The Dinning room is soulless , and the modernisation of the interior is crass in places. It was one of dream hotels and when we finally could afford to stay there for one night, it was a dreadful let down. Bedroom was a bit cramped but lovely bathroom and huge bath.
Stayed 1 night in Aug 2021

8/10 Good

Antony

Liked: Cleanliness, room comfort
Pleasant but could of been much better
Loo ok very location and venue, sadly room and outside wasn’t upto scratch. This was a very expensive room and the garden hadn’t been maintained in some weeks. No housekeeping due to covid but no offer of extra water or toiletries over the 2 day stay. Residents bar closed at 22:45 on the Saturday evening, felt like the hotel was understaffed.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, lovely room, excellent food and drinks list. Very relaxing for a special occasion.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely base for a mini Cotswolds break
Loved everything about our room - big, massive bed, roll top bath, powerful shower. (We stayed in Beech room in the old stable block) The Staff were lovely and super helpful. We enjoyed having breakfast delivered to our room in the morning, again nothing seemed too much trouble for the team there and all felt very Covid safe. Enjoyed our autumn walk around and between lower and upper slaughter very much too. Lunch at the sister hotel (the slaughters country inn) opposite was less impressive - good food but unhelpful staff and cold environment (we had to ask 3 times for them to light the fire next to our table so we could take our coats off!)
Stayed 1 night in Oct 2020

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Standard rather than spectacular
Standard rather than spectacular, service weak, room good, breakfast good.....
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Annie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A nice stay but a little over-priced
We enjoyed our stay at the Slaughter’s Manor House. For the price of the hotel though - there were a few things lacking that stopped us from giving it five stars: 1) no alternative milks 2) only instant decaf coffee 3) on both mornings at breakfast the waiter forgot an item from our order 4) the room size was on the smaller front. But, we did have a nice stay and would return if we were able to get a deal that meant we weren’t paying £250+ and therefore expecting excellent service and amenities.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveler

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
I understand the current situation but there are a few points I think that do need addressing. We had a dog with us and on arrival no one explained where dogs were allowed until we basically got collared walking back in to the main house by one of the staff. The main issue I had with our stay is cleanliness. Considering we paid almost £600 for a couple of nights I noticed that the bathroom wasn't that clean with all the grout being horribly discoloured and some of the shower area just looked like it hadn't been wiped over in a while. There are also no poo bins for dog waste anywhere around the building. Having said that, the staff were lovely and always polite if a little slow. The quality of food was excellent and reasonably priced. The grounds are stunning and the buildings themselves are incredibly picturesque. All in all we did enjoy it but I can't help but feel the hotel relies a bit on the setting and the building itself to sell rooms.
Stayed 2 nights in Sep 2020

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and service very good lovely chilled out weekend
Stayed 2 nights in Mar 2020

10/10 Excellent

D, USA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at The Slaughters Manor House. Each member of the staff was kind and helpful; the room was spacious, cozy, and well-equipped; the grounds were gorgeous. We wish we stayed longer!
Stayed 1 night in Feb 2020

2/10 Terrible

Sina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel Experience
This hotel service is terrible and they cheat and overcharge the guests including us. When you have a complain no one to answer and no manager on site or to be reached is the excuse. Highly not recommended.
Stayed 1 night in Feb 2020
Response from Oscar on Feb 15, 2020
Thank you very much for your comments. We are extremely surprised by your feedback and we are sure there has been a misunderstanding between expedia and yourself as I remember dealing with your experience directly at the time of check-out. Thank you again, and hope to see you soon. Best regards, Oscar

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteus staff
Stayed 2 nights in Jan 2020

6/10 Okay

Sarah irlam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019

10/10 Excellent

Paul, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff Lovely grounds and great location
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service - everyone was wonderfully helpful and friendly. The room was fantastic, the breakfast was above par. Highly recommend!!
Stayed 2 nights in Nov 2019

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place we stayed on our two week adventure
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcoming and friendly staff
Lovely friendly staff. Manager whom I spoke to was really helpful and dealt with out queries swiftly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and property were beyond our expectations Peter was especially helpful and friendly
Stayed 2 nights in Jul 2019
Response from Becca, Reception Manager on Jul 17, 2019
Thank you for your kind review. I will let Peter know that he has had a special mention We hope to welcome you back soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cotswolds Perfection
The Slaughters Manor House was wonderful! We had a beautiful, comfortable, exceptionally clean room. The food was superb, and the manor is gorgeous and sits in the most charming village. We can’t wait to go back!
Stayed 2 nights in May 2019
Response from Reception Manager on Jul 17, 2019
Thank you Jeff for your kind review. We shall look forward to welcoming you back soon!

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel: Amazing Staff.
Wow what an experience! The hotel is stunning, but more importantly to us on this trip the staff were amazing!! The concierge was attentive and Peter was super helpful and the whole team made our stay so enjoyable.
Stayed 2 nights in Oct 2018
Response from Reception Manager on Dec 18, 2018
Dear Simon, I am so pleased to hear that you enjoyed your stay with us. We hope to welcome you back to The Slaughters Manor House very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extraordinary place with a perfect English countryside feel. I will be recommending this place for years. Also the best breakfast included I’ve ever had across hotels in Europe. Fine dining for breakfast.
Stayed 3 nights in Nov 2018
Response from Becca on Dec 6, 2018
Dear Mark, Thank for your kind review. I am delighted to hear that you had such a great stay with us. Kind regards, Becca Reception Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Oct 2018

8/10 Good

Monte

Liked: Cleanliness, staff & service
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Stayed 1 night in Oct 2018