Businesslike reception was poorer than expected at this level of hotel. But it was still within the acceptable range. The trouble was the service at the restaurant. Servicing breads, a waitress was explaining their varieties. When I asked her to repeat it, a waiter suddenly intervened saying "bread" and walked away. I was not able to understand his intention. This event was told to the restaurant manageress at the latter part of the dinner. She apologized and made him express his regret. Further, we appeared to have been served an extra dessert, though it was not clear as we did not receive a word about it.
What we expect at this sort of hotel is an extraordinary comfort in every aspect. Among others the most important is the personal service. From this point, I cannot recommend this hotel to my friends.
The ideal Cotswold country house hotel. Good service and a reasonably sized room. The food is very expensive for what is presented, sadly very limited dairy free options.
William
2025 年 7 月に 2 泊滞在
6/10
Lovely hotel and beautiful grounds, but the staff were unhelpful when it came to sorting things out. The standard response to issues was simply 'it’s broken' – as if that was the end of the conversation. Everything seemed to be a ‘no can do’ situation, which was disappointing.
Frederick
2025 年 6 月に 2 泊滞在
10/10
Hotel & Grounds are well maintained and located in a beautiful setting
Anne
2025 年 5 月に 4 泊滞在
8/10
Wonderful place. Only criticism: they seem to be short of staff. No full time porters/bellmen. The lady at the checkout desk tried to get our bags down by herself, but had a very hard job, and we needed to assist. They seemed a bit short of food and beverage servers too although the ones there were excellent.
Stephen
2025 年 5 月に 3 泊滞在
10/10
What a wonderful manor house in a beautiful Cotswold village. Amazing location and extraordinary cuisine. Highly recommend to anyone looking for the perfect Cotswold getaway.
Nicholas
2025 年 5 月に 3 泊滞在
4/10
The outside was beautiful. The view was stunning. The inside was poorly decorated: outdated and shabby furnishings. Lounges crowded with too much shabby outdated furniture. Staff seemed impatient poorly informed and unhappy. We waited in line to check in, told abruptly to wait away from the front desk. No welcome greeting. We felt our presence was intrusive.
Douglas
2025 年 4 月に 6 泊滞在
10/10
Manor house was conveniently located to visiting various areas of the Cotswolds. The grounds were immaculate. Room was comfortable and clean. The service was great, professional and they were pleasant to interact with. Food and drinks were very good too.
Holibama
2025 年 4 月に 2 泊滞在
10/10
Everything was outstanding
Jane
2025 年 4 月に 1 泊滞在
10/10
Beautiful and romantic place to spend the night and dine. It’s very close to Burton On The Water, just 5 minutes away.
Damarisse
2025 年 4 月に 1 泊滞在
8/10
Beautiful location! Gorgeous property. The only issue that I had I was slow wifi and water temp and pressure wasn't the best. But, overall good stay- perfect location in Cotswolds!
Saadia
2025 年 4 月に 4 泊滞在
10/10
Nicola
2025 年 2 月に 2 泊滞在
10/10
It was a little dated. Our room was small. Breakfast was excellent
Paula
2025 年 3 月に 1 泊滞在
10/10
This was our second visit, this time with our dog. The hotel is great to visit with a dog, a nice room available to sit with a drink or coffee in the main house. Our room was large and very well placed to take Ted to the beautiful, safe garden. We had a meal in the restaurant that was beautiful but the wine made it very expensive! Beautiful breakfast. We will return again!
Carolyn
2025 年 1 月に 2 泊滞在
10/10
This place was something out of the country life magazine, it was breath taking and my partner loved it. Very quiet and easy to just relax and stop for a while.
joel
2024 年 11 月に 1 泊滞在
10/10
Neale
2024 年 11 月に 2 泊滞在
8/10
Very nice weekend stay. The manor house and the village are beautiful. Room was nice and large, staff friendly.
Breakfast experience could be improved (slow service and just average quality).