屋内プール
利用可能日を確認

ダブルツリー バイ ヒルトン チェルトナムの口コミ

4 out of 5
ダブルツリー バイ ヒルトン チェルトナム
Cirencester Road, Charlton Kings, Cheltenham, England

口コミ

7.8

良い

評価 10 - 1003 件の口コミ中 342 件が非常に良い" "
評価 8 - 1003 件の口コミ中 374 件が良い" "
評価 6 - 1003 件の口コミ中 165 件が普通" "
評価 4 - 1003 件の口コミ中 84 件が不満" "
評価 2 - 1003 件の口コミ中 38 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 1 泊滞在

4/10 (不満)

Geoff

良かった点 : 清潔度
when arriving for dinner in the restaurant we were told they couldn't accommodate us as they were short staffed in the kitchen. there were only 3 tables occupied & set seating for a hundred or more. "go to the bar there are snacks available there" Consequently we had no evening meal at all. No Lift if you've heavy bags & parking is a long walk.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Leon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Leon, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Geoffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Geoffrey, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Chris, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel.
2024 年 4 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Julia, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved that we could bring our dog and not charged for. We had a problem at first in that my wife is disabled and there were no lifts. The receptionist (Elle-May) changed our room so that we were as near to the car as possible. Restaurant food was excellent as well. Will definitely go there again 👍
2024 年 4 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Steven, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately as our property is a listed building we are not able to have lifts installed. Warm Regards, DT Cheltenham

4/10 (不満)

Husam

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel rooms are dated... the cleaning level is so poor. the breakfast doesn't cater for none pork eaters.
2024 年 4 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Husam, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately as our property is a listed building we are not able to have lifts installed. Warm Regards, DT Cheltenham

8/10 (良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are spacious light and the beds were comfortable.
2024 年 4 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Chris,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Cheltenham soon.Kind Regards,DT Cheltenham

4/10 (不満)

Yumi

2024 年 4 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Yumi, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

diane

家族旅行
Lovely and relaxing stay.
2024 年 3 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Diane, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 (不満)

Viveka

気になった点 : スタッフとサービス
Manager was unhelpful. Staff disorganised Would not recommend this place
2024 年 3 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Viveka, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 (普通)

Charis S

出張
良かった点 : スタッフとサービス
The hotel was a little worn but still comfortable. Stains on sheets and carpet. Disappointed that the pool was closed one day but when it was open it was good. Staff were very kind and helpful.
2024 年 3 月に 4 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Charis, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately the pool closure was unforeseen due to emergency repair works which needed to be carried out however we are glad you found the leisure facilities to be enjoyable once they were back open. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Mayuresh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good experience
2023 年 12 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Mayuresh,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

8/10 (良い)

Hussein

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Hussein,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

10/10 (非常に良い)

Steffan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Steffan, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 (不満)

Audrey

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cobwebs in room, bathroom fan did not work, lightbulb in standard lamp did not work, limited toiletries. Cobwebs , bulb and fan reported to reception, no interest, nothing done . Would not stay again.
2024 年 2 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Audrey, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

DAMIEN

2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Damien, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Slightly below average
The room was really cold, windows seem to allow a lot of draft in. The bathroom was not the cleanest with grim around the shower tray.
2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear "Anonymous", Thank you very much for taking your time to rate us 6/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

MARTIN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice old English hotel
Ich habe 3 Nächte im Hotel verbracht und auch Fitnessraum und Sauna benutzt. Bademantel und auch ein Adapter für den deutschen Stecker wurden umgehend und kostenfrei durch das freundliche Personal zur Verfügung gestellt. Das Frühstück war kein kulinarischer Hochgenuss, aber doch vielseitig und ganz okay. Ich hatte das Hotel wegen der ruhigen Lage (neben Golfplatz) und dem Parkplatz (Auto in Sichtweite) ausgesucht. Das Gebäude mit den langen, verwinkelten Gängen hat seinen Charme. Gerne wieder!
2024 年 2 月に 3 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Martin, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Overall lovely weekend away! Breakfast was good and so were the facilities. The only issue is the hotel looking a bit run down and could certainly do with some repairs.
2024 年 2 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Rachel, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Helena

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good stay
Fantastic greeting with hot chocolate chip cookie on arrival!! Lovely room. Leisure facilities good but pool area looking a bit tired. Delicious breakfast.
2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Helena, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 (普通)

Andre-Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The gym was actually terrible, however the spa was lovely. The bedroom was okay but the usb charger by the bed did not work so charging my phone overnight was a big issue, no plug by the bed. The staff were so helpful! The food was brilliant, breakfast and dinner.
2024 年 2 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Andre-paul, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

SARAH

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We stayed for one night and the facilities were very good. The food on the evening was excellent (3 courses for 3 people for £50 which was organised at time of booking) and breakfast was very good. Room was very good (although pillows were too soft). Water in pool was quite cold but gym, steam room/sauna/jacuzzi were excellent. Staff were very helpful and pleasant.
2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Sarah, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Imad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly and professional staff , when we did not like the room the staff were soo helpful in locating another room which made our stay comfortable and joyful Thank you all
2024 年 2 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Imad, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

floyd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasantly surprised
Big hotel, scores less than 8 on hotels.com which made me nervous, but I was pleasantly surprised…Minor issues with the coffee machine at breakfast and big queues at reception, but otherwise very enjoyable
2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Floyd, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Alex

2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Alex, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn't like that I was unable to eat in the restaurant on the night of my stay as it had been entirely booked out to a convention of visiting trainee clergy. I was given no warning that the restaurant would be closed to me either at the time of booking nor at any time prior to my arrival. At 2 minutes past 6 (I.E. immediately after the restaurant's advertised opening time) I arrived in the restaurant, keenly looking forward to enjoying a 'Wild Mushroom and Truffle Risotto' only to be told that it was closed to me as it had been booked from 6:15 until 9:00pm and that I could neither eat before, nor after the block booking. This is unsatisfactory as, had I known beforehand, I would have made alternative plans. A pizza in the bar, although decent enough, was scant substitute for my eagerly anticipated, and doubtless delicious, risotto. Finally, there were no signs posted anywhere within the hotel warning of the restaurant's closure/unavailability.
2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Mark, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 (不満)

Jed

2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Jed, Thank you very much for taking your time to rate us 4/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Nicholas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Nicholas, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 (不満)

James

出張
気になった点 : 施設のコンディションと設備
Some of the staff were nice. But my room which was a very long walk from reception never opened resulting in a return journey at least once a day to get my card reset. There was no wifi in the room and the damp was bad in the bathroom. Eventually I changed rooms as there was a loud vibrating noise coming through the wall and the second room was better albeit the keycard still never worked. I also had fuel stolen from my car during the first night. Clearly this isn't the hotels fault but after raising it with them I never heard anything back
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear James, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Claudio

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Characterfull but fix HVAC please!
Characterfull hotel, however decor is a little tired. Boiler was broken. Luke warm shower. Room was nice size but bed was well used Gym is a good size and well specified however the area suffers from high condensation air conditioning is non existent! Breakfast area was nice but not great selection Really need to revamp the heating and air con. I stay regularly and there is often some kind of problem with it
2024 年 1 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Claudio, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night business trip, arrived late but left late too. Able to enjoy the pool and sauna, good breakfast afterwards (which isn't always the case)
2024 年 1 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear "Anonymous", Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Jayne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Jayne, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Anthony

良かった点 : スタッフとサービス、客室の快適度
2024 年 1 月に 3 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Anthony, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 (普通)

David

出張
良かった点 : スタッフとサービス、設備とサービス
Hotel is looking tired and some of the facilities badly need updated. Staff were all excellent.
2024 年 1 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear David, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our second stay in just a few months. The staff are very friendly and welcoming. Nothing is too much trouble. We had a lovely afternoon tea with our friends. We got a room upgrade which was nice. The rooms are clean and comfortable. We will stay again on our next visit to the Cotswolds.
2024 年 1 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Peter, Thank you very much for taking your time to rate us 5/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 (普通)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pleasant stay.
A few niggles but the staff were fab.
2024 年 1 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Jennifer, Thank you very much for taking your time to rate us 6/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Megan

2024 年 1 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Megan, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

Mandeep

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and quality furnishings
2023 年 12 月に 1 泊滞在

8/10 (良い)

pankaj

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent stay!
It was nice stay. Especially Kate, the receptionist, was particularly helpful. Phone in room not working and staircase access to rooms with no lift access. Overall decent stay.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Richard

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Kevin

2023 年 12 月に 2 泊滞在
Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Kevin, Thank you very much for taking your time to rate us 1/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 (非常に良い)

jayne

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Tom

出張
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

LEE

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
nice Hotel and close to Cheltenham town centre,
nice Hotel and close to Cheltenham town centre, recomend India brasserie in town for Indian meal
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sukhdeep

Oliver Wからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Sukhdeep, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 (良い)

Philip Martyn

2023 年 12 月に 3 泊滞在

8/10 (良い)

Amy

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Leigh

出張
AWFUL DO NOT RECOMMEND AT ALL
Absolutely terrible! Soon as I got in the room I could hear slamming of doors loud music and banging. I asked to change rooms. They moved me to the second floor which the room was even worse. The TV did not work, the WiFi did not work, the shower did not work, the sheets were filthy. The room was cold and cramped and mould by windows. The staff were rude apart from two young girls on reception were friendly but the bar staff were arrogant rude and very unprofessional shouting and swearing at the back. All night long I could hear slamming doors, people walking in and out the corridors banging music it was awful!! The hotel is so old aswell it’s a joke. Finally - I asked if I could charge my electric car up I was hiring and they said no, then in the morning another lady said oh yes you could have and it’s free for guests - instead of being able to charge this overnight for my commute back I then had to spend 5 hours instead charging it in Cheltenham town centre and paying £35! I would never recommend this hotel to anyone it has genuinely and I mean this, been the worse stay I have ever had. Total total waste of £120
2023 年 12 月に 1 泊滞在
Oliver Wからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Leigh,Thank you for taking your time to provide us with your feedback.We are sorry to hear that your stay with us did not meet your expectations on this occasion, however it appears that none of the mentioned issues were raised with us at the time of your stay - this would have enabled us to try and resolve them for you promptly. with the above in mind I have noted the points that you have made and I will follow up with the teams that those points relate to.I am however pleased to read that you found the reception team to be friendly and we appreciate all feedback come good or bad as this enables us to evaluate what is needed to ensure our guests expectations are being met.Once again I would like to thank you for your feedback and please feel free to reach out to us directly at the hotel if we can be of any further assistance.Kind RegardsDT Cheltenham