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セントラル ホテル チェルトナム バイ ルームズブックドの口コミ

3 out of 5
セントラル ホテル チェルトナム バイ ルームズブックド
7 Portland Street, Cheltenham, England

口コミ

6.8
評価 10 - 172 件の口コミ中 47 件が非常に良い" "
評価 8 - 172 件の口コミ中 46 件が良い" "
評価 6 - 172 件の口コミ中 31 件が普通" "
評価 4 - 172 件の口コミ中 14 件が不満" "
評価 2 - 172 件の口コミ中 34 件が非常に不満" "

7.0/10

清潔度

7.8/10

スタッフとサービス

6.0/10

設備とサービス

6.0/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

8/10 (良い)

hiroshi

2022 年 6 月に 1 泊滞在

8/10 (良い)

Graham

カップルで旅行
I would happily stay here in future
2024 年 4 月に 1 泊滞在
Roomsbooked Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
We are glad you enjoyed your stay with us.We hope to see you again soon.

8/10 (良い)

Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Roomsbooked Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your feedback.We hope to see you again in the future.

4/10 (不満)

Ahmed

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Not so good
2024 年 2 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2024 年 3 月 6 日)
Good Afternoon,Thank you for your feedback. All the feedback received is massively appreciated. Please can you tell us what can be improved so we can look into this.

10/10 (非常に良い)

David

2024 年 2 月に 2 泊滞在
The Central Cheltenham Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for your review, we look forward to your next stay with us.

2/10 (非常に不満)

Daniella

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Extremely noisy
Extremely noisy at all times with other guests continuously breaking hotel rules with extreme noise including music, shouting, swearing, running around despite me ringing reception numerous times up to 3am. It was however clean and central to town
2024 年 1 月に 1 泊滞在
ROOMSBOOKED TEAMからの返信 (投稿日 : 2024 年 2 月 14 日)
Good Afternoon,We are sorry you did not enjoy your stay with us. We try our hardest to improve our services to ensure guests have the most comfortable stay with us. Please can you let us know if you contacted our 24 hour helpline?

10/10 (非常に良い)

Ian

2023 年 12 月に 1 泊滞在
ROOMSBOOKED TEAMからの返信 (投稿日 : 2024 年 2 月 14 日)
Good Afternoon!Thank you for the positive feedback. We hope you choose to stay with us again.

10/10 (非常に良い)

kuldip

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Nariya

気になった点 : 施設のコンディションと設備
They gave me the room by the front door, noisy ( around midnight, and one night arguing at outside my door because the reception is opposite my room) and I couldn’t sleep well. But staff nice.
2023 年 11 月に 5 泊滞在

8/10 (良い)

Eva

2023 年 11 月に 2 泊滞在
ROOMSBOOKED TEAMからの返信 (投稿日 : 2024 年 2 月 14 日)
Good Afternoon!Thank you for the positive feedback. We hope you choose to stay with us again.

2/10 (非常に不満)

Gavin

2023 年 11 月に 1 泊滞在
ROOMSBOOKED TEAMからの返信 (投稿日 : 2024 年 2 月 14 日)
Good Afternoon,We are so sorry you did not enjoy your stay with us. Please can you let us know what issues you have had so we can look into rectifying these?

6/10 (普通)

IAN

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Triple room very basic. Beds & pillows not the most comfortable. Ok for one night attending Cheltenham races but not longer.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Mark

2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

James

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

David

2023 年 10 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 10 月 28 日)
Good Evening,Thank you taking time in posting a review, if there is any suggestions you may have on what we can improve, please dont hesitate to let us know.We hope to see you again in the future.

10/10 (非常に良い)

Snehalatha

2023 年 9 月に 1 泊滞在
Callumからの返信 (投稿日 : 2023 年 9 月 28 日)
We are glad you enjoyed your stay and we hope you stay again

6/10 (普通)

PATRICK

良かった点 : スタッフとサービス、客室の快適度
Centrally located, basic comfort
Overnight stay in Cheltenham to attend local Film Festival. Hotel centrally located with attentive staff. Stayed in Room 10 (suitable for one guest). Generously stocked tea and coffee. Kettle in great condition. Furniture overall had seen a lot of use. Bed comfortable. Small TV but serviceable. Did not use Wi-Fi. In relation to cost, it was good. Would stay again.
2023 年 9 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 10 月 28 日)
Good Evening,Thank you taking time in posting a review, if there is any suggestions you may have on what we can improve, please dont hesitate to let us know.We hope to see you again in the future.

10/10 (非常に良い)

Linda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect and reasonably priced
My stay was with 2 sisters, we were given 3 single beds as requested. The room was spotless and perfect for our needs. If you desired there is a TV too. The hotel is a listed building and obviously old but fascinating . Parking available at the rear. Central to the city .
2023 年 9 月に 1 泊滞在
Callum からの返信 (投稿日 : 2023 年 9 月 28 日)
We are glad you enjoyed your stay with us and we hope you satty again

2/10 (非常に不満)

Bev

2023 年 9 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 10 月 28 日)
Good Evening,Thank you taking time in posting a review, if there is any suggestions you may have on what we can improve, please dont hesitate to let us know.

2/10 (非常に不満)

Bev

2023 年 9 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 10 月 28 日)
Good Evening,Thank you taking time in posting a review, if there is any suggestions you may have on what we can improve, please dont hesitate to let us know.

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 5 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 10 月 28 日)
Good Evening,Thank you taking time in posting a review, if there is any suggestions you may have on what we can improve, please dont hesitate to let us know.We hope to see you again in the future.

10/10 (非常に良い)

Miss

2023 年 9 月に 1 泊滞在
Callum からの返信 (投稿日 : 2023 年 9 月 28 日)
We are glad you enjoyed your stay and hope that you stay with us again

10/10 (非常に良い)

Patrick

2023 年 8 月に 3 泊滞在
CHC Receptionからの返信 (投稿日 : 2023 年 9 月 6 日)
Thank you

8/10 (良い)

Angus

2023 年 8 月に 1 泊滞在

8/10 (良い)

Michelle

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They're trying; front desk staff were all very pleasant and helpful. Room was good size, nicely stocked with mini-frig and microwave. No lift but not a problem for us. Carpet needs updating.
2023 年 8 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 8 月 23 日)
Good Evening,Thank you ever so much for your feedback. All feedback is looked into and appreciated massively.We hope you choose to stay with us again.

4/10 (不満)

Rupert

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Not worth the money
Too hot with the windows closed too noisy with the windows open. VERY tired building decor and facilities. Although I think it was reasonably clean, it didn’t feel like it because it was so run down.
2023 年 8 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 8 月 23 日)
Good Evening,We appreciate your feedback. Unfortunately the hotel is due to be refurbished, however as this is a listed building, there is only so much work that can be done.Unfortunately we do have window catches which means windows only open so much. However we do offer fans if requested. Most time these are already placed in the room ready for guests arrival.

8/10 (良い)

Snehalatha

2023 年 7 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 7 月 30 日)
Good Evening,Thank you for your feedback. We appreciate all the feedback to help us improve our services going forward.

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly & Pleasant
Good sized room with mini kitchen, pleasant staff. Gave a lot of details & information on the area
2023 年 3 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 7 月 25 日)
Good Morning,Thank you for your feedback. All the feedback we receive is appreciated and helps us to improve our services. We hope to see you again in the near future.

8/10 (良い)

Stephen

カップルで旅行
Great location. Very helpful staff. Room was a little tired, but decent size and very quiet.
2023 年 7 月に 2 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 7 月 15 日)
Good Afternoon,Thank you for your feedback. All feedback is appreciated and we look into anything we an improve.

2/10 (非常に不満)

Dilipkumar

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Like - Free parking Disliked - carpet sticky and smelly in places. bed was worst, substantial dip in middle of mattress, could not sleep, backache in the morning.
2023 年 6 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 7 月 15 日)
Good Afternoon,We do apologise you was not satisfied with your stay. We appreciate all feedback to help us improve our services.

6/10 (普通)

Hugh

良かった点 : 清潔度
Very small and tired room. Difficult parking down a back alley
2023 年 6 月に 1 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 6 月 19 日)
Good Afternoon,We do appreciate your feedback and we do our best work on this going forward.

10/10 (非常に良い)

Simon

2023 年 6 月に 1 泊滞在
Hotel receptionからの返信 (投稿日 : 2023 年 6 月 10 日)
We are glad you have enjoyed your stay with us and we hope come and visit soon

2/10 (非常に不満)

Linda

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Booked for four nights and left after two! Rooms are nothing like the pictures. Serious neglect. Water heater broke on day two so was not able to shower and that was when we decided to just leave despite paying for two more nights. Bed was falling apart and like sleeping on the floor. Parking was down a narrow alley and limited to 7 vehicles.
Roomsbooked Team からの返信 (投稿日 : 2023 年 6 月 15 日)
Good Evening,Thank you for your feedback. We do apologise for the issues you have experienced during your stay. Our reception is manned 24/7 and will do their best to assist with any questions / queries. We do apologise for the issues regarding no hot water. Unfortunately this was unexpected and it was beyond our control. The issues has been resolved as soon as possible. Our parking is advertised and first come first serve.We take all feedback seriously and appreciate this to help us improve our services

6/10 (普通)

Oludotun

出張
2023 年 5 月に 2 泊滞在
Roomsbooked Teamからの返信 (投稿日 : 2023 年 6 月 15 日)
Good Evening,Please let us know if you do have any feedback for us so we can improve our services in any way possible

2/10 (非常に不満)

Nana

2023 年 4 月に 3 泊滞在
Roomsbooked Team からの返信 (投稿日 : 2023 年 6 月 15 日)
Good Evening,Thank you for your feedback. We appreciate any feedback we can get to improve our services going forward, to ensure all our guests enjoy their stay.

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wouldn't recommend!
The parking is limited and difficult to locate and manoeuvre. Rooms are in a very poor state, such as: Mattresses are old and uncomfortable, wallpaper hanging off the walls, ceilings stained with damp/old leaks, poor water pressure, dingy room in general and throughout the building. They charge you a holding fee of £100 even when you have paid for the room upfront, why? Very disappointed in general, wouldn't recommend!
2023 年 4 月に 2 泊滞在
Hotel staffからの返信 (投稿日 : 2023 年 5 月 4 日)
Good evening, I am sorry to hear you didn't enjoy your stay, the security deposit is in the terms and conditions agreed to when the booking is made

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 1 泊滞在
Central Hotel Cheltenham Reception Teamからの返信 (投稿日 : 2023 年 3 月 17 日)
Thank you for a great review, we hope to see you soon

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall
Nice stay and very clean
2023 年 3 月に 2 泊滞在
Roomsbooked Ltd Teamからの返信 (投稿日 : 2023 年 3 月 6 日)
Good Morning,Thank you your feedback. We hope to see you again in the near future.

10/10 (非常に良い)

Darren

2023 年 2 月に 3 泊滞在
Roomsbooked Ltd Teamからの返信 (投稿日 : 2023 年 3 月 6 日)
Good Morning,Thank you your feedback. We hope to see you again in the near future.

6/10 (普通)

william

出張
良かった点 : 清潔度、スタッフとサービス
It was all ok
2023 年 2 月に 5 泊滞在
Roomsbooked Teamからの返信 (投稿日 : 2023 年 3 月 1 日)
Thank you for your feedback.

6/10 (普通)

S

良かった点 : 清潔度、スタッフとサービス
2023 年 2 月に 1 泊滞在
Callumからの返信 (投稿日 : 2023 年 2 月 5 日)
Thank you for your review, what else could have been done to make your stay more enjoyable

10/10 (非常に良い)

J

2023 年 1 月に 1 泊滞在
Callumからの返信 (投稿日 : 2023 年 1 月 23 日)
We are glad you enjoyed your stay with us and we hope you come and visit us again soon

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2022 年 12 月に 1 泊滞在
Callumからの返信 (投稿日 : 2022 年 12 月 10 日)
Can you let us know what it was during your stay that you were unhappy with. We like to continually adjust and adapt to better appease our guest

10/10 (非常に良い)

Tanya

2022 年 12 月に 1 泊滞在
Callumからの返信 (投稿日 : 2022 年 12 月 5 日)
Thank you for this response, We are glad that you enjoyed your stay with us

8/10 (良い)

Paula

2022 年 12 月に 1 泊滞在
Callum からの返信 (投稿日 : 2022 年 12 月 4 日)
Good morning, Can you pleas let us know what could be done to make your stay better.

10/10 (非常に良い)

Ray

2022 年 11 月に 2 泊滞在
Callum からの返信 (投稿日 : 2022 年 11 月 27 日)
Good morning, Thank you for this rating we hope you come and stay with us again soon

6/10 (普通)

ROBERT

出張
良かった点 : 清潔度、スタッフとサービス
One night stay for McCoy awards dinner at the race
It was ok a little difficult and narrow road to car park at back of the hotel. Clean room heating not working so a little cold.
2022 年 10 月に 1 泊滞在
Callumからの返信 (投稿日 : 2022 年 11 月 26 日)
I am sorry to hear about the heating issue, we are looking into this. Is there anything we can do to help improve the stay at our hotel?

10/10 (非常に良い)

Andrew

2022 年 10 月に 1 泊滞在
Callumからの返信 (投稿日 : 2022 年 11 月 27 日)
Good morning, Thank you for this rating we hope you come and stay with us soon

4/10 (不満)

r

出張
良かった点 : 清潔度、客室の快適度
気になった点 : 施設のコンディションと設備
Poor standard Hotel
The hotel is in a good location with a good amount of free parking. The rear entrance to the property is in extremely poor condition, with no clear reception, you walk into a room that looks like an office. The room though clean and reasonably decorated has no locks in the windows and no safety lock on the door. Though the general state of repair is reasonable the whole building is not an acceptable standard for the cost
2022 年 10 月に 1 泊滞在
Callumからの返信 (投稿日 : 2022 年 11 月 26 日)
I am sorry to hear that you have experienced these issues. All of our doors are self locking so no one but housekeeping and the staff would be bale to get into your besides you. We thank you for your feedback and will try to act on the points you have raised

10/10 (非常に良い)

Paul、Skelmersdale

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great central location for town centre and all amenities, lovely apartment and fully loaded with everything required for a perfect stay.
2022 年 9 月に 2 泊滞在
Callumからの返信 (投稿日 : 2022 年 11 月 26 日)
Thank you for this response we are happy that you have enjoyed your stay with us. We hope you visit us again soon.