All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Magali J KYRIAD CHATEAUROUX on Jan 26, 2024
Sir, we thank you for your rating and look forward to your next visit. Sincerely.
6/10 Okay
Gary
Sep 26, 2023
Liked: Staff & service
Gary
Stayed 1 night in Sep 2023
Response from Magali J KYRIAD CHATEAUROUX on Sep 27, 2023
Monsieur, nous vous remercions d'avoir fait un retour suite à votre séjour. Les avis de nos clients sont très importants.Dans l'attente de vous revoir; Cordialement
Response from Magali J KYRIAD CHATEAUROUX on Sep 14, 2023
Sir, we thank you for your comments, the excellent rating, and are delighted that our establishment lived up to your expectations. Our goal is to fully satisfy the expectations of our customers. Looking forward to seeing you again at a possible next stage. Best regards
Only negative point was the internet connection was very slow.
Derek
Stayed 5 nights in Apr 2023
Response from Magali J KYRIAD CHATEAUROUX on Apr 26, 2023
Sir, we have taken note of your comments and the rating. We are sorry for the internet connection which affected your stay. Looking forward to your next visit. Cordially
This was a stopover on a long journey and a major factor in its choice was the onsite restaurant. We were only informed on arrival that the restaurant was closed due to staff holidays. This was a considerable inconvenience as there were no restaurants nearby. This would have been much less of a problem if we were aware in advance
Response from Magali J KYRIAD CHATEAUROUX on Sep 25, 2021
Monsieur, je vous remercie de nous avoir fait un retour positif concernant votre séjour et pour la note. Espérant vous revoir au sein de notre établissement. Cordialement
Monsieur, je vous remercie de nous avoir fait un retour concernant votre venue. Nous sommes heureux que vous ayez apprécié votre séjour. En espérant vous revoir prochainement. Cordialement
Monsieur bonsoir, merci d'avoir pris le temps de nous faire partager votre avis et pour la note . L'avis de nos clients est une source d'amélioration constante. En espérant vous revoir dans notre établissement. Magali J
Stayed for ne night en-route to the Dordogne. Good location with a supermarket and petrol station opposite the hotel as well as a park for exercise.
Room nice but shower a bit small and the shower door kept hitting the towel rail. The shower was hot and strong, great!
Staff friendly and selection and quality of food great and good value.
We would stay again.
Easy and quick to register on arrival. Staff very helpful. Would like an English speaking TV news channel.
Verified traveler
Stayed 1 night in Nov 2018
4/10 Poor
Barry
Nov 18, 2018
Disliked: Cleanliness, staff & service
Disappointing
On arrival we was told that there was no restaurant available when we booked it that’s what we expected was the restaurant when I asked the receptionist was very Fane about where we could go . Condition of the room was very dirty the carpet and looked very good never been cleaned . We have stopped this groups hotels before and they have always been of a pretty good standard very disappointed would not stop again .
We stayed for one night - an overnight stop. The hotel is easily accessible from the motorway. The room was clean and comfortable. Breakfast simple but good and staff were helpful and welcoming.
We had the Kyriad at CHAMBERY to compare it with and it stood up well apart from the Epousse pillow. Very decent meal - quite late. Friendly and helpful staff and a comfortable end to a long drive.
Cheap but not very cheerful.
Room not very clean, and location noisy.
Food on offer was ok.
Overall we were unlucky that the hotel hosted a large meeting in a nearby room and noise and smoke overflowed to us.
Would not stay in this chain again.
This is a lovely hotel, dating back to 1380, we had a corner room wifh views of the Black Mountains from every window. Plenty of space, large bathroom, very comfy bed. The breakfast was excellent, the staff friendly and efficient.
Helpful staff. Able to accommodate us when we accidentally forgot to book our child into our room with us ! Easy to find on the main road but quiet at night. However, minimal coffee and tea pack in room with no sugar or spoon and hardly any milk.
susanna
6/10 Okay
Keith, Norwich
Mar 4, 2015
Liked: Cleanliness
Disliked: Property conditions & facilities
Not up to expectations
Booked hotel because it had restaurant. Arrived after 500miles trip and restaurant was closed. Should be made clear on site the opening days. Bed saggy and creaky. Loo ran on for ages afer a flush. Whole place needs a lot of tlc.
As you would expect from the brand and for the price. Nothing fancy, just a place to rest your head for the night. The room is small but okay, the bed was firm enough but the pillows were cheap foam filled items. The bathroom is, as always at a Kyriad absolutely tiny, but there was plenty of hot water and towels.
Very adequate accomadation for an overnight stop between SW of France and UK. Small clean rooms, easy to find from autoroute.
Reluctant traveller
8/10 Good
Verified traveler
Jul 1, 2013
Liked: Cleanliness, staff & service
Reasonable place to stay for a stop over
For the price this was a perfectly adequate hotel for a one night stop over (only). The receptionist didn't speak English, but we managed to muddle through with my O level French!
Response from Magali J KYRIAD CHATEAUROUX on Feb 11, 2024
Monsieur, nous vous remercions d'avoir pris le temps de laisser un commentaire positif suite à votre séjour et espérons vous revoir au sein de notre établissement. Cordialement
Response from Magali J KYRIAD CHATEAUROUX on Jan 26, 2024
Monsieur, nous vous remercions pour l'excellente note et sommes heureux que vous ayez trouvé la qualité attendue au sein d'un hôtel. Dans l'attente de votre prochain passage. Cordialement
8/10 Good
Verified traveler
Jan 25, 2024
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 3 nights in Jan 2024
Response from Magali J KYRIAD CHATEAUROUX on Jan 26, 2024
Madame, Monsieur, nous vous remercions d'avoir pris le temps de laisser une note suite à votre passage et sommes heureux que vous ayez apprécié votre séjour. Dans l'attente de vous revoir prochainement. Cordialement
Response from Magali J KYRIAD CHATEAUROUX on Jan 26, 2024
Monsieur, nous avons pris connaissance de votre note et vous en remercions. Espérant vous revoir au sein de notre établissement. Cordialement
6/10 Okay
Roger
Dec 25, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Bof...
Un accueil chaleureux et une literie au top. Le petit-déjeuner très correct. Malheureusement, l'état général des chambres est loin d'être à la hauteur dun 3 étoiles. Les murs sont si fins qu'on entend le voisin ronfler. La douche présente une fuite et les joints des faïences sont sales. Le radiateur qui date du siècle dernier est bon pour la déchetterie...
Roger
Stayed 1 night in Dec 2023
Response from Magali J KYRIAD CHATEAUROUX on Jan 26, 2024
Monsieur, nous avons pris connaissance de vos commentaires et sommes heureux que vous ayez apprécié l'accueil, la literie et les petits déjeuners. Nous sommes navrés pour l'inconfort causé par le défaut d'insonorisation, la fuite . Les réparations sont faîtes au fur et à mesure ainsi que les joints des douches. Votre retour en tant que client nous aident tous les jours à nous améliorer. Cordialement
6/10 Okay
Can
Business traveler
Dec 18, 2023
Liked: Cleanliness
Can
Stayed 1 night in Dec 2023
Response from Magali J KYRIAD CHATEAUROUX on Jan 26, 2024
Madame, Monsieur , nous avons pris connaissance de votre note suite à votre passage. Cordialement
Response from Magali J KYRIAD CHATEAUROUX on Dec 16, 2023
Monsieur, nous avons pris connaissance de votre note et nous vous en remercions. Nous sommes ravis que la qualité attendue était au rendez vous. En espérant vous revoir au sein de notre établissement. Cordialement
8/10 Good
t.l.a.m.van
Nov 13, 2023
Liked: Cleanliness, staff & service
Nice is the parking by the hotel. Not so nice is the possibility for to dinner, nothing in the region and we have always to go about 10 km for Buffalo Bill
t.l.a.m.van
Stayed 1 night in Nov 2023
Response from Magali J KYRIAD CHATEAUROUX on Nov 18, 2023
Madam, Sir, we have taken note of your comments and are delighted that your stay went well except for the restaurant closed from Friday evening to Sunday evening inclusive. Our guests can dine as close as possible between 5 and 7 minutes by car. We are sorry for this inconvenience. Sincerely
8/10 Good
philippe
Nov 6, 2023
Liked: Cleanliness, staff & service, room comfort
philippe
Stayed 2 nights in Nov 2023
Response from Magali J KYRIAD CHATEAUROUX on Nov 10, 2023
Monsieur, nous vous remercions de nous avoir laissé un avis suite à votre séjour et sommes ravis que vous ayez apprécié notre établissement. Dans l'attente de vous revoir. Cordialement