Dear Mr. Amandeep, We thank you for your message. We are sorry to read your disappoitement but we cannot give you the room at 10 a.m. ! The room was really not ready as we still had the client of the night before inside. We kindly remind you that the check-in is from 3 p.m. We kindly inform you also that we offer kettle to bring in the room in order for you to make tea or coffee. We understand your excitation to receive the room early but sometime is impossible for us to give rooms before 3 p.m. The Roc and Neige team ;)

Dear Mrs. Yuk, We thank you for your message and your feedback. Yes, when is low season the reception close at 18h00 but we had informed you and all your keys was acessible with a welcome letter with all explications of the hotel. You ask to have breakfast bag in the room because you leave the room before 7h00 and we had made all the breakfast bag. As we want to take care of our mother earth, we ask our guest to put the towel on the floor (if they want to be change) if the towel are not on the floor, that's mean that you do not want to have the towel changed. It was this case, our housekeeping staff was making your rooms and the towel was not on the floor. We are sorry that you are not happy with our sustainable politics. Moreover, we are completly open to the critic and the reception is always open to solve problem and find solutions but you stay 2 nights and we never see you and you had leaving without paying the city taxes. The roc and Snow team