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ハンプトン・バイヒルトン コンコード / カナポリスの口コミ

2.5 out of 5
ハンプトン・バイヒルトン コンコード / カナポリス
612 Dickens Pl Ne, Concord, NC

口コミ

8.4

とても良い

評価 10 - 794 件の口コミ中 386 件が非常に良い" "
評価 8 - 794 件の口コミ中 242 件が良い" "
評価 6 - 794 件の口コミ中 90 件が普通" "
評価 4 - 794 件の口コミ中 45 件が不満" "
評価 2 - 794 件の口コミ中 31 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Vickie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property and room were clean. Bedding was comfortable. Staff was friendly. Free Breakfast was very good with lots of choices. Eggs, Bacon, potatoes, cereal, yogurt, oatmeal, Bagels, toast, and more
2024 年 3 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your Comments, we look forward to seeing you again soon!

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your comments

10/10 (非常に良い)

Lakeena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very easy check in. Rooms were clean and comfortable. Very pleased with our stay.
2024 年 3 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
thank you for your comments

4/10 (不満)

Sheri

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No hot water
2024 年 3 月に 2 泊滞在

8/10 (良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The breakfast
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Joseph、Manteo

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean comfortable room. They could improve on the breakfast.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Bryan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

James、Huddleston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was fine. Rated low because of hidden parking fees and charged and held deposit for incidentals for a week.

4/10 (不満)

Michae

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

6/10 (普通)

Robert

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I couldn’t check in on the app and it said to see staff to provide your ID. The person who checked me in was unable to figure it out and gave me room keys since she couldn’t get the virtual key to work. I had to swipe my credit card for incidentals despite my card being stored in the app. When the technology works it’s great but I got stuck with someone who couldn’t figure it out. Please advise staff to take the masks off. It’s 2024 and really obnoxious, especially when they wear it on their chin…defeating any purpose of wearing it. Do you have sick people checking in guests? Room 215 Good floor with great access to things. Room was mediocre and the sink barely drained. The bathroom has no exhaust fan. Again, it’s 2024-get with the times. For $150 for a king room, this isn’t worth it. A fair price for this place would be $85 tops. Location is extremely convenient right off 85 so that was good. Nearby places to eat and shop.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

gretchen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean
Great place to stay. I had to stay in the area due to a family members hospital stay in the area and this place was convenient and clean!
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Antoinette

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Bathroom needs to be updated. Tile cracked and caulk around bottom of tub missing.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Ed

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Denise

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

8/10 (良い)

Cesar

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
Ok
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Cheryl

良かった点 : スタッフとサービス
Good stay
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Frances

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
They charge you for parking...per room, not car.
Rooms are smaller than other Hampton Inns Ive stayed in. Beds are comfy. Bathrooms small, but nice. Breakfast good. Mybonlyncomplaint is that they charge a parking lot recovery fee. Ridiculous. Its themanagement company...not Hilton. $4/night! And I got 2 rooms and was charged for both rooms, so it has NOTHING to donwith you having a car. Insane! None of the staff likes it either, but they have to. I wont stay here again unless they get rid of that.
2024 年 1 月に 3 泊滞在

8/10 (良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス
Property needs remodel. Staff friendly.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Alvin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay.
2024 年 1 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Thank you for your comments as we always look to improve!

10/10 (非常に良い)

Maryann、Zephyrhills

2023 年 12 月に 2 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Thank you for your comments as we always look to improve!

6/10 (普通)

Greta

2023 年 12 月に 2 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you for your comments

6/10 (普通)

Gregory

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not as great as the rating
Was not what we were expecting with the rating this hotel had. The room was a bit tight, smaller than a typical hotel room. No closet just a rack along the wall covered by a curtain. Dirty blanket, had stains, so removed it off the bed. In the bathroom, Tub plug left on the soap rack and the toilet overflowed. Not a great experience. The staff was resonanly nice and helpful, just took over an hour to have the toilet addressed. Glad it was just an overnight stay. Probably not going to stay at an Hampton Inn again.
2023 年 12 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you for your comments and concerns we will pass this along to our staff to make corrections.

8/10 (良い)

danny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2023 年 11 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you for your comments, we look forward to to serving you again soon.

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good.
2023 年 11 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you for your comments, we look forward to to serving you again soon.

6/10 (普通)

Larry

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff member during check in was not friendly or accommodating
2023 年 11 月に 2 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for your comments, we always look to improve!

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The hotel was a $130 quality hotel, with a $175 dollar price tag. Very disappointing.
2023 年 11 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for your Comments we always look to improve.

4/10 (不満)

Lynn

グループ旅行
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Some disappointments
we were disappointed that our room was not cleaned/towels changed as we expected. we did not leave notice NOT to do so, so we expected this would be done during the day, while we were away. it was also aggravating to have an $8.28 "Parking Recapture Fee" tacked onto our bill unexpectedly. Otherwise, this hotel was fine and convenient for our trip.
2023 年 10 月に 2 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for your comments, we still do not have daily service unless requested. Our parking fee is listed on the site and on Expedia. Thank you again for

4/10 (不満)

Christopher

カップルで旅行
良かった点 : スタッフとサービス
As i received my room key, i opened the door to my room and it was occupied by someone else. I returned to the front desk and they gave me a key to another room that was unoccupied.
2023 年 10 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for your comments as we always look to improve our service. We are still learning our new system and some mistakes. We apologize for the inconvenience.

4/10 (不満)

Gwendolyn

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The bathroom tub had visible mold/mildew. The mattress was terrible. This is the worse Hampton inn I have stayed in. And I like Hampton Inn.
2023 年 10 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for your comments as we always look to improve our product and service.

2/10 (非常に不満)

Giselle

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for your comments, We are working on improvements daily.

2/10 (非常に不満)

Vikas

良かった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for taking your time for your survey.

8/10 (良い)

Jerusha

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is in a great location. The beds were quite hard-several of my Friends stayed there and we all said that same -the bed was uncomfortable. The carpets in my room felt dirty and the room smelled of cigarettes. On check-in, the clerk came from behind the desk-eating something. She kept chewing and talking. It was less than professional.
2023 年 9 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for your comments as we always look to improve our product and service.

10/10 (非常に良い)

Carl

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel and the staff are wonderful. Was VERY disappointed with Expedia. I prepaid for my room and have a paid receipt. On check in the hotel rep told me there was a problem with Expedia's credit card. Called Expedia and they called the hotel. Plan was to connect us to the Expedia credit card department. I then told the Expedia rep to refund my money and I would pay direct to the hotel. The Expedia rep had planned on us canceling the reservation to do the refund. I told them this wasn't an option because I wouldn't be able to get the same rate at the hotel and I didn't intend to pay more than I had already paid through Expedia. Fortunately the hotel rep called his manager at home and explained the situation. The manager told him to go ahead and check me in and that he would take care of the issue with Expedia in the morning. The hotel rep was very helpful and courteous. Went out of his way to try to help. The problem was fully Expedia's problem. Next time I intend to book directly with the hotel and skip Expedia, even if it costs me more.
2023 年 8 月に 1 泊滞在

6/10 (普通)

Osmin

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Bathroom was out dated. Everything can be heard from the hallway.
2023 年 8 月に 1 泊滞在

8/10 (良い)

Steven W.

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walking distance to a Cracker Barrel. McDonalds right down the street. Right off the interstate.
2023 年 8 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Thank you for your kind words, we look forward to seeing you again.

6/10 (普通)

Alicia

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I reserved a room with a king and sofa bed. Was given a king room. Was told the sofa bed room was unavailable. When we entered the room. There was trash on the floor. A straw and torn bits of paper. I asked the staff to remove the straw as I didn't want to touch it myself. I picked up the paper and threw them away. The tables in the eating area were dirty. They needed to be cleaned after each use..
2023 年 8 月に 3 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Thank you for bringing this to our attention, we will pass this information on to the appropriate departments for correction.

6/10 (普通)

Donald

出張
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Room was dirty in spots. I had to use wipes to clean several surfaces. Shower was a little dirty as well.
2023 年 8 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Thank you for your comments, we will pass this along to the appropriate departments to fix these issues.

8/10 (良い)

Jack

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pet Fee
Please post the dog fee so when travelers get to the hotel they’re not surprised that the pet fee per night is as much as the room rate in some cases!
2023 年 8 月に 2 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Thank you for your comments, our pet fees are published online as well as on Expedia's site as well. Thank you

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not the Hilton I Recall
My room, 511: broken cabinetry, broken shower wall, musty odor. The staff: I spent my entire breakfast listening to front desk person read guest reviews aloud the proceed to trash talk the reviews. This was followed with an encore of guest-bashing chatter with a coworker. At one point going so far as to say, “this woman complained about the pool not being open and I was like ‘the pool isn’t part of the cost, it is a bonus.’” This particular front desk clerk obviously lost sight of the fact that the people she was bashing are guests” and should be treated with respect and courtesy. And on the subject of breakfast: It was below or even for a free hotel breakfast. Coffee was cold. Food was cold. Milk, oddly enough, was not. Which might be why I was sick for most of the day afterward. I will not be staying at this location again and will be sure to let friends and family to go the few extra miles to another facility.
2023 年 7 月に 2 泊滞在
Guest service managementからの返信 (投稿日 : 2023 年 7 月 24 日)
Thank you for your comments we will address each of these directly

2/10 (非常に不満)

Reggie

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 7 月 24 日)
Thank you for your rating, we will address these promptly

10/10 (非常に良い)

cesar

2023 年 6 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 7 月 21 日)
Thank you for your comments we look forward to seeing you again soon.

10/10 (非常に良い)

Joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Met needs and expectations.
2023 年 6 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 7 月 5 日)
Thank you for your comments, we appreciate it and hope to see you again soon!

10/10 (非常に良い)

Barry E

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was clean and the staff was friendly.
2023 年 6 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 6 月 19 日)
Thank you for your comments as we will share them with the staff. We look forward to seeing you again soon.

8/10 (良い)

Nile

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Kind staff. Checked us in early. Breakfast staff helped my wife who's gluten free figure out what she could eat. Lots of eating options nearby. Located close to highway.
2023 年 5 月に 2 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 6 月 9 日)
Thank you for your response, we appreciate your comments and look forward to seeing you again soon!

10/10 (非常に良い)

BILLIE

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was a nice place and we got what we paid for. The price was a little higher than we would have liked for a normal run in the mill place but we knew that up front.
2023 年 5 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 5 月 17 日)
Thank you for your response and we appreciate the comments!

8/10 (良い)

Maria A

2023 年 3 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 5 月 24 日)
Thank you very much for your review, we look forward to seeing you again in the future.

10/10 (非常に良い)

Jeff

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rock fire place
2023 年 4 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 5 月 17 日)
Thank you for your response and we appreciate the comments!

10/10 (非常に良い)

Carey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在
Customer Relations Managerからの返信 (投稿日 : 2023 年 5 月 17 日)
Thank you for your response and we appreciate the comments!