Dear Laxmi, We are sorry your stay didn't meet your expectations. Guest comfort is our priority; we appreciate your feedback as it helps us improve. If there are specific aspects you found uncomfortable, we'd love to hear more so we can address them promptly. We aim to ensure every guest has a pleasant experience, and we hope for the opportunity to make it right for you in the future.Sincerely,Hotel Management

Dear Naquiah, We are thrilled you had a positive experience at Extended Stay America! Providing excellent customer service and maintaining high cleanliness standards are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Management

Dear alton, Thank you for staying with Extended Stay America and posting your delightful comments. We are glad you had a fantastic time with us, and we appreciate you mentioning our exceptional front desk service. It will be a great pleasure to share your gratifying remarks with our team. Thanks again for being our guest; we hope to welcome you back soon.Sincerely,Hotel Management

Dear Xavier, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Rasheeda, Thank you for the kind comments regarding our time together. However, we are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay, but we regret if this did not happen in your case; allow us to check with the team and ensure this is not repeated. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Ruth, We appreciate your review. Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

Dear Diana, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. Considering our positive highlights, we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Dana, Thank you for choosing us. We are sorry for the inconvenience you had upon arrival. Our pet fees are published in the print media and mentioned upon check-in. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it to your room on request. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. Further, we are sorry for not meeting our breakfast choices, and your remarks are shared with the individuals for improvement. We understand your disappointment. Please return, and we hope always to serve you again! Sincerely,Hotel Management

Dear Solange, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, makes Extended Stay America an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Sincerely,Hotel Management

Dear Anthony J, Thank you for choosing us for your recent visit. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our city.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team to address your concerns. We value your insights and hope for an opportunity to serve you better in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Arsue, Thank you for sharing your experience with us. We're delighted to hear about your positive experience at our hotel! Our dedicated team is committed to providing excellent service and ensuring your comfortable stay. While we understand your expectations regarding breakfast, we appreciate your understanding of our limitations. Your feedback is valuable, and we're glad you enjoyed the clean rooms and comfortable beds. We look forward to welcoming you again on your future visits. Sincerely,Hotel Management

Dear Joseph, Thank you for reviewing our hotel. We apologize for any inconvenience caused by not having various food options that met your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Jayme, We're delighted that you enjoyed your stay at Extended Stay America. We strive to provide great value and a comfortable experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Lisa, We are thrilled to read that you had a wonderful experience with us. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. Your positive feedback is greatly appreciated, and it motivates us to continue providing our guests with the best possible service. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Letes, Thank you for sharing your review about your visit to our hotel. Our housekeeping team works hard to keep the area clean and fresh for all our guests. However, we regret not meeting your expectations with a clean room. The team is already at work to re-look the missed areas. Our front desk team is available to help you always. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Dijon, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Martha, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit to the city, and we look forward to hosting you again.Sincerely,Hotel Management